© GetHuman Inc.

What happens if the recipient does not receive the money transfer?

Asked 2 years ago
If the recipient does not receive the money transfer, there are several potential reasons for this occurrence. Xoom, which specializes in international money transfers, provides users with tools to track their transactions. It is important for senders to check the status of the transfer through their Xoom account. If the status indicates that the transfer was completed, it may mean that the funds are available for the recipient. There could be a delay in processing due to various factors, such as issues with the recipient's bank or payout location. Sometimes, the transfer may require additional verification or might be held for security checks. In cases where the recipient has not received the funds and the transfer status shows it was completed, the sender should take the necessary steps to investigate the issue further. Xoom offers options for checking the transfer history and providing updates on the status of the payment. If there appears to be a problem that requires further assistance, senders or recipients may look for contact information on the official Xoom website to potentially find the help they need. It is advisable to gather all relevant information, including the transaction ID, to facilitate any inquiries regarding undelivered transfers.
Answered Jul 16th 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Ask a Question All Xoom Questions

Need to call Xoom?

If you need to call Xoom customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Xoom

Xoom

Find a list of many popular Xoom questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Xoom Xoom Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!