What should I do if I experience an outage with XOOM Energy?

If you experience an outage while using XOOM Energy, it is important to first understand that XOOM Energy provides electricity and natural gas services to its customers, but outages are typically handled by the local utility company responsible for the distribution of electricity or gas in your area. In such situations, customers are advised to report the outage directly to their local utility provider, as they possess the resources and personnel to address and resolve the issue effectively. In addition to contacting the local utility, customers can also check the XOOM Energy website for information on their service areas and any relevant updates regarding outages that may affect their regions. It may also be helpful to keep a lookout for any notifications or alerts from your utility provider concerning the status of restoration efforts and estimated timelines for service resumption. Remember to ensure that your contact information is up to date with both XOOM Energy and your local utility, so you receive timely communications regarding your service.