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Xfinity Customer Service

Phone Number & Contact Info

Xfinity's Best Phone Number

800-934-6489
Toll-free·Calls Customer Service·Most popular Xfinity number
Free tools for easier calling
Q:

How do I talk to a live human at Xfinity?

A:Press 0# until someone picks up. Our free phone can also navigate phone menus to get a live human at Xfinity for you.
Q:

Does Xfinity offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat, 7 AM to 9 PM. The least busy day is Saturday, and the most busy day is Monday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:The average hold time is 1 minute and 35 seconds. The longest hold times are on Wednesday, and the shortest are on Tuesday. You can skip the hold time for free.

Xfinity Customer Phone Numbers

Order New Service

866-202-2708
Toll-free · 24 hours, 7 days · Press 2 ·

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Xfinity below.

Let us call and talk to Xfinity for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Xfinity phone number to document the phone system.
Here is how our research team describes the way the Xfinity phone system greets you: Enter or say the ZIP code where you have or want service.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0# until someone picks up
Below are some clips we've found from Xfinity's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thank you for calling Xfinity. Which are you calling for, service in your home or service at your business? Again, which are you calling for? Servicing your home or service at your business? If you're calling for service in your home, press one. Your business, press two. Let me connect you with an agent for assistance. For quality and training purposes, your call may be monitored or recorded. Please wait for the next available representative."
Excerpt from a call with Xfinity
Tuesday, January 30, 2024 8:04 PM

They may need the phone number on your account

"I understand you'd like to speak to an agent.
But I need a little more information from you to better service your call. Let's try this again.
Please say or enter any phone number associated with your account."
Excerpt from a call with Xfinity
Wednesday, September 18, 2024 4:47 PM

They may ask your reason for calling (instead of a menu)

"Which would you like to use? You can say phone number or account number, or say new customer."
Excerpt from a call with Xfinity
Tuesday, August 13, 2024 3:43 PM

They may ask if you want a callback

"All of our representatives are currently assisting other callers. Your current estimated wait time is between nine and eighteen minutes.
You may continue waiting for the next available representative.
Or we can call you back when it's your turn. If you request a callback, you will not lose your place in line."
Excerpt from a call with Xfinity
Saturday, January 6, 2024 9:30 PM

They may ask you to enter information with the dial pad

"Which would you like to use?
Just enter if you need time to find your account number, press star.
Otherwise, just enter the account number now."
Excerpt from a call with Xfinity
Saturday, March 30, 2024 6:25 PM

They may ask you to say or enter information

"Hi. Thank you for calling Xfinity.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
I'll need a phone or account number to look you up. Say phone number or account number, or say new customer to sign up for a new service."
Excerpt from a call with Xfinity
Monday, September 30, 2024 9:13 PM

The first phone menu

"Hi. Thank you for calling Xfinity. This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy. I'll need a phone or account number to look you up. Say phone number or account number. To look up your account, I'll need a phone number or account number. Which would you like to use? You can say phone number or account number.
Let's try this. To use your phone number to look up your account, press one.
To use your account number, press two."
Excerpt from a call with Xfinity
Wednesday, June 19, 2024 2:12 PM

After you press 2

"I'll need a phone number or account number to look you up. Which would you like to use? To look up your account, I'll need a phone number or account number. Which would you like to use? You can say phone number or account number. In order to continue to an agent, I'll need to know why you're calling. You can say technical support, billing and payments, more options. Again, you can say technical support, billing and payments, more options. Let's try this.
For technical support, press one.
For billing and payments, press two.
More options, press three."
Excerpt from a call with Xfinity
Monday, April 1, 2024 6:43 PM

What are the hours and when should I call?

Xfinity operates the call center for this 800-934-6489 phone number Mon-Sat, 7 AM to 9 PM. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 29,705 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Xfinity call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Xfinity phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Xfinity staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Xfinity is Saturday. The most busy day to call is Monday, which averages 32% more phone calls by comparison. Again, this is based on a sample of 29,705 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday, which is 33% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.
Mon
Tue
Shortest
Wed
Longest
Thu
Fri
Sat

The best time to call Xfinity

In summation, the best day to call Xfinity is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Xfinity staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Calling this Xfinity Customer Number

Christian Allen is the editor / author responsible for this content.
Oct 25, 2024

Xfinity is a major telecommunications company in the United States and is owned by Comcast. Since Xfinity is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Xfinity?

People call Xfinity for many reasons including:

  • Requesting new service, changing service, or canceling service
  • Adding additional services or upgrading to another plan
  • Requesting technical support
  • Scheduling repair calls
  • Problems with bills and payments

There are several ways that you can get in touch with an Xfinity representative by phone:

  • Visit Xfinity's website and request a chat conversation with a customer service representative.
  • Call Xfinity's toll-free number.
  • Visit Xfinity's website and request a call-back from a representative. This will allow you to avoid waiting on hold.
  • Dial 611 from an Xfinity mobile or landline phone. (Please note that this only works if you have Xfinity mobile or landline service.)

Xfinity has an automatic phone system that will direct your call to someone who can help you. If you are a customer of Xfinity, you will have to enter the last four digits of your Social Security number. If you aren't a customer, hit "0" repeatedly and you will eventually be connected to a live person.

How Do Consumers Feel About Xfinity Phone Customer Service?

Sadly, Xfinity has a reputation for poor customer service. Common complaints include waiting a long time to speak to a human, agents who are unhelpful and poorly trained, as well as the fact that Xfinity can make it very difficult to cancel or downgrade services.

One common complaint is that customer service representatives offer inconsistent service and may, in some cases, make promises to customers that are not upheld. One thing that you can do to combat this is keeping a record of calls that you make, as well as screenshots of chats. You should also hang on to your bills and contracts.

Noteworthy Customer Service Cases

The most famous Comcast/Xfinity customer service case involved a journalist and his wife who attempted to cancel their plan with Xfinity. They were transferred to a retention specialist who refused to listen to them and kept arguing with the couple, despite their pleas to end the call and cancel their service.

The journalist recorded the call and published it online. Unfortunately for Xfinity, the story went viral and the company suffered severe public relations fallout. As a result, Xfinity pledged to do better in the future.

What Can Be Accomplished with Xfinity Phone-Based Customer Service?

Most issues that you might experience with your service can be resolved over the phone, including:

  • Billing issues
  • Service starts, stops and changes
  • Installations and repairs
  • Resetting connections and testing speeds

Xfinity customer service can't deal with every problem via phone, however. Issues such as malfunctioning or outdated equipment will need either a technician appointment or for the customer to visit an Xfinity office to switch out old routers and other hardware.

What if Calling Xfinity Telephone Customer Service Doesn't Work?

While calling Xfinity customer service usually results in the consumer getting the result he or she wants, there are situations that aren't easily resolved by phone, at least not during the first call.

In cases where Xfinity phone-based customer service, isn't being helpful, consider one of the following strategies:

  • Try live chat. Communication can sometimes be more clear in chat. It also provides you with a record that you can use if you have to escalate your case.
  • Try reaching out over social media. Xfinity is active on Reddit, Twitter and Facebook.
  • Xfinity does have customer support pages on its website. These pages are monitored, so you may be able to get appropriate advice there.
  • Contact an Xfinity retail store. An in-person meeting might resolve your issue.
  • Call back later. The next representative you speak to may be able to understand and resolve your issue.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Xfinity

If you have time to do a bit of reading before you call Xfinity, we recommend you read over some of our problem-specific articles.

What is Xfinity?

Xfinity is a leading provider of internet, cable TV, and home phone services in the United States. It is a brand owned by Comcast, offering a wide range of digital entertainment and communication solutions. Xfinity provides high-speed internet connections to homes and businesses, ensuring fast and reliable access to online content and streaming platforms. With Xfinity cable TV, customers can enjoy a vast selection of channels, including popular networks and premium options. Furthermore, Xfinity Home Phone offers reliable landline services with various calling plans and features. Xfinity continually strives to enhance its services by introducing innovative technologies like Xfinity X1, a next-generation entertainment platform that integrates TV, internet, and apps into one seamless experience.

Do I need to have Xfinity Internet to use Xfinity Home Security?

Yes, having Xfinity Internet is necessary to utilize Xfinity Home Security. The Xfinity Home Security system relies on an active internet connection to operate effectively. Xfinity Internet enables seamless communication between the security devices and the monitoring center, allowing for real-time alerts, remote access, and control of the system from anywhere. It ensures that video feeds, sensor updates, and notifications are transmitted smoothly, enhancing the overall functionality and responsiveness of the home security system. Therefore, subscribing to Xfinity Internet is a prerequisite to leverage the full potential of Xfinity Home Security and enjoy its comprehensive protection features for your home and loved ones.

What is Xfinity Home Security?

Xfinity Home Security is a comprehensive home security system offered by Comcast. It consists of state-of-the-art equipment and monitoring services aimed at ensuring the safety and protection of your home, belongings, and loved ones. This security solution includes various components such as sensors, cameras, motion detectors, and 24/7 professional monitoring. With Xfinity Home, you can remotely control and monitor your home security system using a mobile app, allowing you to arm or disarm it, receive real-time alerts, and monitor live video feeds from anywhere. The system is designed to detect and respond to potential threats, such as burglaries, fires, and floods, and provides instant notifications in case of emergencies. Xfinity Home Security brings peace of mind, enabling you to feel safe and in control of your home's security.

Top Xfinity customer service problems

Click the link above to get answers to just about any Xfinity customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Xfinity, and their purpose. Are any of these similar to the reason you are trying to call?
Internet connectivity issues: "My Internet keeps getting disconnected at least once a week."
- From a call lasting 11m 56s , Oct 25, 2024 7:14 PM
Billing inquiry: "I'm calling about billing."
- From a call lasting 2m 42s , Oct 25, 2024 4:35 PM
Trouble setting up box: "I'm having trouble setting up my box."
- From a call lasting 6m 10s , Oct 25, 2024 4:18 PM
Information about why customers call Xfinity is extracted from issues that customers have reported to GetHuman.
Xfinity issues reported to GetHuman

Conclusion and closing notes

This is Xfinity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xfinity agent. This phone number is Xfinity's best phone number because 79,292 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-934-6489 include Service Outage, Billing, Equipment Trouble, Transfer Service, Cancel Service and other customer service issues. Rather than trying to call Xfinity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Xfinity has 2 phone numbers. It's not always clear what is the best way to talk to Xfinity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Xfinity. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Xfinity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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