Xfinity Phone Number

Call Xfinity customer service faster with GetHuman

800-934-6489
Customer service
866-203-0432
New Customers
Current Wait: 5 mins (3m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 1:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 0# until someone picks up

Reasons customers like you called recently

Move modem from one room to another
i am a new costomer,,was promist $**.**... a month why is my bill$ $***.** ???? thank...
New internet password unable get in my account
Our service was out for upgrades in our area Sept. **. When it came back on hours late...
Why didn’t my auto pay go through?? I checked and the card info is correct, I don’t und...
I'm trying to get in touch with someone about a cable line is down in my yard. I don't...
I’d like to renew my contract
My technician appointment was moved and id like it changed back to today. It should be...
Why is my bill so high?*What do I need to pay so service is not interrupted?
My phone number needs to be changed the number I have right now is coming up anonymous...
My cell phone has no caller ID every number that comes in is anonymous and when I call...
Reporting an e-mail that, involves fraud*phishing, in your name. ***From: ONLINE COM!C...
I need a real person to talk to. This ridiculous to pay all the money I do and can't ca...
Need to change service visit scheduled for tomorrow *-* pm to tomorrow morning at ** p*am
I received an email about cancelation I do not want my service canceled pls advise .
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Xfinity's Phone-Based Customer Care

Xfinity is a major telecommunications company in the United States and is owned by Comcast. Since Xfinity is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Xfinity?

People call Xfinity for many reasons including:

  • Requesting new service, changing service, or canceling service
  • Adding additional services or upgrading to another plan
  • Requesting technical support
  • Scheduling repair calls
  • Problems with bills and payments

There are several ways that you can get in touch with an Xfinity representative by phone:

  • Visit Xfinity's website and request a chat conversation with a customer service representative.
  • Call Xfinity's toll-free number.
  • Visit Xfinity's website and request a call-back from a representative. This will allow you to avoid waiting on hold.
  • Dial 611 from an Xfinity mobile or landline phone. (Please note that this only works if you have Xfinity mobile or landline service.)

Xfinity has an automatic phone system that will direct your call to someone who can help you. If you are a customer of Xfinity, you will have to enter the last four digits of your Social Security number. If you aren't a customer, hit "0" repeatedly and you will eventually be connected to a live person.

How Do Consumers Feel About Xfinity Phone Customer Service?

Sadly, Xfinity has a reputation for poor customer service. Common complaints include waiting a long time to speak to a human, agents who are unhelpful and poorly trained, as well as the fact that Xfinity can make it very difficult to cancel or downgrade services.

One common complaint is that customer service representatives offer inconsistent service and may, in some cases, make promises to customers that are not upheld. One thing that you can do to combat this is keeping a record of calls that you make, as well as screenshots of chats. You should also hang on to your bills and contracts.

Noteworthy Customer Service Cases

The most famous Comcast/Xfinity customer service case involved a journalist and his wife who attempted to cancel their plan with Xfinity. They were transferred to a retention specialist who refused to listen to them and kept arguing with the couple, despite their pleas to end the call and cancel their service.

The journalist recorded the call and published it online. Unfortunately for Xfinity, the story went viral and the company suffered severe public relations fallout. As a result, Xfinity pledged to do better in the future.

What Can Be Accomplished with Xfinity Phone-Based Customer Service?

Most issues that you might experience with your service can be resolved over the phone, including:

  • Billing issues
  • Service starts, stops and changes
  • Installations and repairs
  • Resetting connections and testing speeds

Xfinity customer service can't deal with every problem via phone, however. Issues such as malfunctioning or outdated equipment will need either a technician appointment or for the customer to visit an Xfinity office to switch out old routers and other hardware.

What if Calling Xfinity Telephone Customer Service Doesn't Work?

While calling Xfinity customer service usually results in the consumer getting the result he or she wants, there are situations that aren't easily resolved by phone, at least not during the first call.

In cases where Xfinity phone-based customer service, isn't being helpful, consider one of the following strategies:

  • Try live chat. Communication can sometimes be more clear in chat. It also provides you with a record that you can use if you have to escalate your case.
  • Try reaching out over social media. Xfinity is active on Reddit, Twitter and Facebook.
  • Xfinity does have customer support pages on its website. These pages are monitored, so you may be able to get appropriate advice there.
  • Contact an Xfinity retail store. An in-person meeting might resolve your issue.
  • Call back later. The next representative you speak to may be able to understand and resolve your issue.

Customer Number 800-934-6489 - by the Numbers

Phone number to dial800-934-6489
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat, 7 AM to 9 PM
Best time to dial1:30pm
Navigate phone maze to a humanPress 0# until someone picks up
Average wait
Current wait5
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication92%
Quality of help77%
Customer votes471
Information last updatedFri Sep 23 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Xfinity's Best Toll-Free/800 Customer Phone Number

This is Xfinity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xfinity agent. This phone number is Xfinity's Best Phone Number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-934-6489 include Service Outage, Billing, Equipment Trouble, Transfer Service, Cancel Service and other customer service issues. Rather than trying to call Xfinity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Xfinity has 2 phone numbers. It's not always clear what is the best way to talk to Xfinity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Xfinity - by phone or otherwise

While 800-934-6489 is Xfinity's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Xfinity customers, is by calling their 866-203-0432 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 866-203-0432 for New Customers. If you think this information is inaccurate or know of other ways to contact Xfinity please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Xfinity.

What is GetHuman's Relationship to Xfinity?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xfinity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our United Airlines Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Greyhound Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like United Airlines or Greyhound. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Xfinity Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Xfinity contacts
Xfinity Phone NumberBEST
General customer information

Other Toll-free & Customer Numbers

New Customers866-203-0432

More Company Phone Numbers

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