Xfinity Customer Service
Phone Number & Contact Information
Toll-free·Calls Customer Service·Most popular Xfinity number
How do I get through the phone menu to a real live person?
Heard when the phone system first answers
They may need the phone number on your account
But I need a little more information from you to better service your call. Let's try this again. Please say or enter any phone number associated with your account."
They may ask your reason for calling (instead of a menu)
Let's try this. If you still have questions, press one. Otherwise, press two. In order to continue to an agent, I'll need to know why you're calling."
They may ask if you want a callback
You may continue waiting for the next available representative. Or we can call you back when it's your turn. If you request a callback, you will not lose your place in line."
They may ask you to enter information with the dial pad
Just enter if you need time to find your account number, press star. Otherwise, just enter the account number now."
They may ask you to say or enter information
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy. I'll need a phone or account number to look you up. Say phone number or account number, or say new customer to sign up for a new service."
They may need to look up your account
The first phone menu
Let's try this. To use your phone number to look up your account, press one. To use your account number, press two."
After you press 2
For technical support, press one. For billing and payments, press two. More options, press three."
What are the hours and when should I call?
Why call this Xfinity number?
The Editor's Notes on Calling Xfinity
Xfinity is a major telecommunications company in the United States and is owned by Comcast. Since Xfinity is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.
Why Do People Call Xfinity?
People call Xfinity for many reasons including:
- Requesting new service, changing service, or canceling service
- Adding additional services or upgrading to another plan
- Requesting technical support
- Scheduling repair calls
- Problems with bills and payments
There are several ways that you can get in touch with an Xfinity representative by phone:
- Visit Xfinity's website and request a chat conversation with a customer service representative.
- Call Xfinity's toll-free number.
- Visit Xfinity's website and request a call-back from a representative. This will allow you to avoid waiting on hold.
- Dial 611 from an Xfinity mobile or landline phone. (Please note that this only works if you have Xfinity mobile or landline service.)
Xfinity has an automatic phone system that will direct your call to someone who can help you. If you are a customer of Xfinity, you will have to enter the last four digits of your Social Security number. If you aren't a customer, hit "0" repeatedly and you will eventually be connected to a live person.
How Do Consumers Feel About Xfinity Phone Customer Service?
Sadly, Xfinity has a reputation for poor customer service. Common complaints include waiting a long time to speak to a human, agents who are unhelpful and poorly trained, as well as the fact that Xfinity can make it very difficult to cancel or downgrade services.
One common complaint is that customer service representatives offer inconsistent service and may, in some cases, make promises to customers that are not upheld. One thing that you can do to combat this is keeping a record of calls that you make, as well as screenshots of chats. You should also hang on to your bills and contracts.
Noteworthy Customer Service Cases
The most famous Comcast/Xfinity customer service case involved a journalist and his wife who attempted to cancel their plan with Xfinity. They were transferred to a retention specialist who refused to listen to them and kept arguing with the couple, despite their pleas to end the call and cancel their service.
The journalist recorded the call and published it online. Unfortunately for Xfinity, the story went viral and the company suffered severe public relations fallout. As a result, Xfinity pledged to do better in the future.
What Can Be Accomplished with Xfinity Phone-Based Customer Service?
Most issues that you might experience with your service can be resolved over the phone, including:
- Billing issues
- Service starts, stops and changes
- Installations and repairs
- Resetting connections and testing speeds
Xfinity customer service can't deal with every problem via phone, however. Issues such as malfunctioning or outdated equipment will need either a technician appointment or for the customer to visit an Xfinity office to switch out old routers and other hardware.
What if Calling Xfinity Telephone Customer Service Doesn't Work?
While calling Xfinity customer service usually results in the consumer getting the result he or she wants, there are situations that aren't easily resolved by phone, at least not during the first call.
In cases where Xfinity phone-based customer service, isn't being helpful, consider one of the following strategies:
- Try live chat. Communication can sometimes be more clear in chat. It also provides you with a record that you can use if you have to escalate your case.
- Try reaching out over social media. Xfinity is active on Reddit, Twitter and Facebook.
- Xfinity does have customer support pages on its website. These pages are monitored, so you may be able to get appropriate advice there.
- Contact an Xfinity retail store. An in-person meeting might resolve your issue.
- Call back later. The next representative you speak to may be able to understand and resolve your issue.
Conclusion and closing notes
This is Xfinity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xfinity agent. This phone number is Xfinity's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-934-6489 include Service Outage, Billing, Equipment Trouble, Transfer Service, Cancel Service and other customer service issues. Rather than trying to call Xfinity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Xfinity has 2 phone numbers. It's not always clear what is the best way to talk to Xfinity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Xfinity. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Xfinity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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