Xfinity Customer Service Issues

Good afternoon, I am Jessie C., a loyal Xfinity customer. I am reaching out because my service was interrupted due to non-payment. I typically pay my bill on the 3rd of the month, coinciding with my income. However, I had to cancel my debit card due to theft. The SSI Administrator informed me that my new card will arrive tomorrow via FedEx. I am seeking assistance to address this issue promptly. Thank you for your anticipated swift response.

I require a cable jack for my wifi connection with Essentials Internet. I need to provide my Xfinity ID but have been unable to reach an actual person since the initial call where they advised me to contact them back once I received the ID. Despite receiving a $30 bill, I am unable to use the internet or receive the $30 ACP coverage due to the lack of access to a human representative.

I am extremely dissatisfied with the poor quality of the cameras, frequent cancellations of appointments and dropped calls. Despite making a payment arrangement, I still do not have internet access and have received no support. My internet router requires daily restarts. No one has been able to assist me effectively during my time with your company. I am frustrated and feel unheard. Please retrieve your equipment as I no longer want to continue using your service.

I need clarification on my October 14 bill. After requesting a cost reduction and being set up with [redacted] Mbps internet for $29.95 per month and receiving a $30 ACP credit, my prorated bill for October should have been $7.24. However, upon checking my bill online, it showed $[redacted].90 minus the $30 ACP credit, totaling $72.90. After spending an additional hour on the phone, Lee corrected the mistake, stating that Xfinity would credit the $7.24 October balance and that there would be no bill for my internet due to the conversion to IE at $29.95 per month with the $30 ACP credit. Surprisingly, a credit of $7.24 was applied to the non-existent $72.90 bill, resulting in a new balance of $65.66 for October 14. As a result, I have suspended my auto-pay until this billing issue is resolved. Kindly have a billing representative contact me at [redacted]. My name is Patricia Matthews. Additionally, on September 28, my internet service was downgraded to [redacted] Mbps instead of the paid [redacted] Mbps, and I do not wish to pay for services not received.

I recently moved 6 days ago to 19 Midfield Dr. Apt 23, Wtby, [redacted]. I had an appointment on Monday, October 9th for a modem rewire, but the technician couldn't complete the job as it was in the order. I haven't received a call back as promised two days ago. All I need is the modem rewire, no cable. If I don't hear from them today, I will contact the BBB. Thank you.

I exchanged our old TV box for the new one recommended by Xfinity. Once I set it up at home, I used the old remote to kickstart the setup and then paired the new remote with the box and TV. Everything was functioning well except for having to log into all my apps again. However, the issue started the next day when the new remote stopped working. I repeated the setup process and it started working again, but this has been happening repeatedly. I need a solution to this problem.

I am experiencing issues with receiving a refund despite providing receipts and proof of purchase. The refund has been verified and confirmed, but I have not received it. I have made multiple attempts to contact customer service through various channels with no success. Despite being assured that the refund was being processed, it has not been resolved. I have spent approximately 13 hours on the phone addressing this matter, only to be disconnected numerous times.

I am experiencing difficulty signing into my email. Whenever I attempt to log in, I encounter a [redacted] Bad Request error message indicating that the header or cookies are too large. I reached out to customer support yesterday, provided all the requested information, and was informed that the issue lies with Xfinity. Despite being assured that I would receive a call back, I have not been contacted yet. As a senior citizen with limited computer proficiency, I prefer speaking with a live representative rather than corresponding via email or text.

My internet router was set up incorrectly with a bridge connection to my Eero mesh network, replacing my original Xfinity network with a generic one. An agent fixed it by canceling the bridge, reinstating my Xfinity home network, with Eero as a mesh extension. However, it appears to have reverted back to the bridge network. I need to speak with a live person to address this issue.

I had a scheduled service call to replace my TV box, but the technician did not show up. Despite calling customer service multiple times, no explanation was given. Two rescheduled appointments also went unfulfilled. When a technician finally arrived, they only spoke Ukrainian, making communication difficult. We had to use a translation app on his phone. The technician's behavior became aggressive, leading to me asking him to leave. This experience was unacceptable from a company like Comcast. I have been a loyal customer for 15 years and demand a prompt response to address this issue. Thank you. - Brenda B.

For the past two days, I've been attempting to reach a live person at Xfinity unsuccessfully. I have a TV that isn't responding to the remote, and I suspect there may be a downed wire outside causing the issue. Despite my efforts, I haven't been able to explain this to anyone. The automated system and subsequent interactions with representatives have been frustrating and unproductive. I have two TVs, but the technicians mistakenly checked the wrong one during their troubleshooting. My experience has been exasperating, considering the amount I pay each month for this subpar service. I hope to speak with a human soon to clarify my situation and address the issue with my TV not turning on. If anyone could kindly follow up with me at [redacted], it would be greatly appreciated.

I chatted with a representative about moving my service to a new address. However, it seems they didn't transfer my account as requested, but instead opened a new one, resulting in two active accounts. I need assistance merging the accounts and resolving this promptly. I have been struggling to fix this through automated channels with no success. Please contact me directly to address and resolve this issue as soon as possible.

Approximately a month ago, my personalized voicemail greeting vanished, replaced by an automated message. Since then, callers have been unable to leave me messages. I contacted Customer Support and spent over an hour on the phone. The representative I spoke with attempted various solutions without success. The call was escalated to a higher tier of technical support, but when that agent tried to reach me on my cellphone (twice), I could hear her, but she couldn't hear me. Frustrated, I abandoned the troubleshooting process. Not having a functioning voicemail feature is highly inconvenient, particularly since I am the primary contact for my 96-year-old mother.

I have been experiencing internet issues since yesterday. After waiting on hold for a couple of hours, I was informed that I would be charged $[redacted] for a service call if the problem was on my end. This situation is unacceptable as my whole building is affected. My address is [redacted] El Mar Dr., 9, Lauderdale by the Sea, FL, [redacted]. I attempted to contact your [redacted] number three times today and was disconnected each time.

My name is George L. I contacted you on November 7th to have my internet and XXX package stopped, leaving only the extended basic service. After being promised a technician within 4 to 5 hours, I was left waiting for 5 and a half hours. When I called again, they made me wait longer, which I found unacceptable. They agreed to refund me $45 for the inconvenience. Today, November 8th, I called back, but they hung up on me repeatedly. Although I disconnected my router, I still have access to channels I shouldn't. Why haven't all services been discontinued except for extended basic?

My XR15 remote is no longer paired with my TCL TV. It was paired before, but then something happened and now they are not connected. I have tried replacing the batteries, unplugging and replugging, and following instructions from a live agent over the phone. Unfortunately, nothing has worked. After a two-hour call, I was advised to get a new remote at the Xfinity store, but there is a long wait due to high demand. How can a TV and a functioning remote suddenly become unpaired? Any suggestions on how to resolve this issue would be greatly appreciated.

Lately, I've been dealing with a lot of ongoing issues that have really tested my patience. Just the other day, I attempted to record a crucial program for later viewing, but no matter what I did, it simply wouldn't record. After multiple failed attempts, I finally managed to get it to work, but not without a significant amount of frustration. Additionally, I've been experiencing intermittent problems with the volume control and other functions which have further added to my frustrations. Despite having the same equipment for six years, there have been replacements made, like the box and a backup remote that doesn't seem to function properly. At this point, with all these issues piling up, I am considering looking for a more dependable service provider.

My TV is not paired with my remote. I spent approximately two hours on the phone with an Xfinity agent who guided me through the troubleshooting steps I had already tried on my own, including unplugging and re-plugging, holding down two buttons on the remote to get a code, etc. Unfortunately, the TV screen remained unchanged, and I never received a code. At the end of the call, the agent suggested getting a new remote to see if that would resolve the issue. I now have to go to the store to get a new remote and begin the troubleshooting process again from scratch. No additional assistance was provided.

I recently bought a 30-day Wi-Fi pass. When I try to recover my username and password for future logins, the system informs me that the information I provided does not match their records. Despite entering the verification code sent to both my email and phone number multiple times, I continue to receive the same message indicating it doesn't match their records.