Xfinity Customer Service Issues

My bill has increased significantly, even though I have not changed my plan. This spike in cost is concerning as I carefully manage a tight budget. Despite attempting to reach out to xfinity for the past two weeks, my efforts have been unsuccessful. The chat function has been rejecting my information, and finding a phone number to connect with a live representative has been fruitless. Could someone please provide me with a direct telephone number where I can speak with a human agent to address my concerns instead of being directed to an automated system? Thank you.

I've been experiencing an ongoing issue with my Xfinity internet. Over the last 2-3 months, while working on my laptop, I continuously face interruptions where I receive a message indicating no internet service. Subsequently, I need to reset the modem by moving to another room. Although the connection is stable for a few days, recently I find myself having to reset the modem 2-3 times daily due to frequent disruptions. Additionally, I lose access to streaming on my TV until the modem is reset. This problem seems to have worsened after a 24-hour internet outage caused by Xfinity upgrades in my area on Four Rod Road, Berlin, CT. Unfortunately, I have not seen any improvement post-upgrades; instead, the frequency of disconnections has increased.

I contacted Xfinity to transfer my wife's T-Mobile number. Unfortunately, the agent had difficulty understanding English, resulting in the wrong number being initially transferred. After multiple calls, the correct number was eventually processed. However, confusion arose when my home phone number was mistakenly ported out without an associated Xfinity account, leaving it in limbo with Verizon. To port it back to my carrier, Verizon requested information that Xfinity couldn't provide due to the lack of an account association. This has left me stuck in a loop between Verizon, Xfinity, and my carrier, 1-VOIP, each claiming they need different information to resolve the issue. I'm distressed because the number, held for two decades, feels like it's been taken from me with no clear path to retrieve it.

I am reaching out to request a reduction in my Xfinity bill due to frequent service interruptions I have experienced recently. I have been a loyal customer and value Xfinity's services, but the ongoing outages have been causing inconvenience and frustration. The decline in service reliability has led to internet connectivity issues, interrupted cable TV, and unreliable home phone service. These disruptions have made it challenging to work remotely, engage in online learning, and stay connected with loved ones. While I understand service problems can occur, the frequency and impact of these disruptions have become too much. Despite troubleshooting and reaching out to customer support, the issues persist. I hope that, considering my longstanding partnership with Xfinity and financial commitment, you can review my account and adjust my bill accordingly. I believe a reduced bill would be a fair response to the service challenges I have faced. I appreciate your prompt attention to this matter. Thank you for your time.

I made a payment for my bill, but it was denied initially. After resubmitting the payment shortly after, it was successfully processed. However, my services are now disconnected as there seems to be no record of the second payment. The first agent advised me to contact my bank to investigate the initial payment issue and potentially recover it. They also requested an additional $[redacted].00 payment. I reached out to the number on my bank statement and was informed that the payment was received. I was instructed to await a call from Xfinity, but no call came. Upon contacting them again, Marcos explained that I now owed $[redacted].00 and they still had no record of my payment. I facilitated a three-way call for Marcos to verify the payment, but my services are still suspended, and I am confused about the situation. I need $[redacted].00 to restore my services and would appreciate assistance in clarifying this matter.

I recently contacted Xfinity, and they informed me that my service was disconnected due to an outstanding bill. This is confusing to me because I have provided Xfinity with my checking account, routing number, and ending digits of my Visa debit card ([redacted]). When I used to live at the Firs, I requested "internet essentials," but the staff seemed unaware of this service. Since I did not have a TV, they were supposed to set up internet in my apartment, but it never happened after I moved to a new place on 3/1/23. I have been using the free wifi in the lobby, which sometimes works under the Reserve Guest login and sometimes connects to Community Xfinity. When I inquired about my situation on 8/11/23, the representative mentioned a bill of around $[redacted], which came as a surprise to me. Could you kindly clarify what this charge is for and if there is a possibility to reduce or adjust it? My phone service is through the ACP program.

I've noticed that there are 2 lines detached from my house, likely due to a recent storm. I believe these are cable lines, as confirmed by my friends. These lines are currently hanging across my backyard. Multiple calls have been made to report that my crepe myrtle tree might be the cause of this issue. The tree's branches are interfering with the lines that run through it, making it a concern during storms. I was informed that your company can assist by trimming the branches. My property is located at the corner of Dewey and Howison, near a significant converter box on my premises.

My Wells Fargo VISA debit card that I used for Comcast auto pay each month was compromised. Both Wells Fargo and I discovered the fraud in the morning. The card was immediately cancelled, and I received a new one in the mail this evening. Today (August 16) was my usual auto pay date, but I only received my new card in the evening mail. I spoke with an Xfinity representative named Jerry earlier today. He advised me to call back once I had my new Wells Fargo VISA card to ensure my auto pay can continue. I need to talk to a live representative to resolve this issue and pay my bill of $[redacted].19. You can contact me at my home number [redacted] or my cell [redacted]. I urgently need assistance this evening.

A neighbor accidentally damaged a piece of Comcast equipment on my property at [redacted] Shelley Court, Warminster, PA [redacted]. The wires are exposed, detached, and the box is broken. This incident occurred two weeks ago, and the Police were supposed to contact Comcast for repairs in Warminster. I understand the delay in fixing it due to difficulty reaching Comcast. I urge someone to address this as it poses a safety hazard and affects the appearance of my property. I am not a Comcast customer, but the automated customer service experience has left me dissatisfied.

Our Verizon Fios line was recently accidentally cut. We were falsely informed by someone (we now believe it was an Xfinity representative) that it would cost an estimated $20,[redacted] to lay a new Fios line. Consequently, he signed us up for Xfinity/DirecTV, claiming it would be faster and less expensive than repairing the Fios line. We have since learned that this information was incorrect. Verizon is scheduled to repair the line tomorrow. We want to cancel our DirecTV/Xfinity plan and retain our landline number, [redacted]. Thank you.

I recently got new cable TV boxes and the remote that came with them is hard for me to use due to my Parkinson's. The Xfinity store representative showed me alternative remotes and we decided the XR-11 model is best for me. I need two remotes for my TVs. I've been struggling for an hour to reach a live person on the phone due to my difficulty with typing and texting. It's frustrating that it's so hard for older individuals like myself to speak to a human for assistance. Despite the previous helpfulness of customer service, it seems increasingly challenging for seniors to get through. I won't be traveling to the store again, per their advice that they can't assist me. I'm wary of the automated system as it tends to complicate matters. I fear my issue may not be addressed as it might be deemed unimportant by another automated process. It's disappointing, and I'm considering changing providers.

I keep getting calls from [redacted], a VOIP number registered to Xfinity. Each time I pick up, there's no response when I say hello, just silence before the call ends. When I try to call back (I've attempted 17 times), I only hear a recorded message telling me to call during business hours with no option to leave a message. This is incredibly frustrating and annoying!

I typically make my payments over the phone. However, during my call on September 11th, when I tried to pay using my checking account, the payment was mistakenly processed to an old account that I have already canceled. I usually have the option to confirm or change the account, but this time, it went through to the wrong one. I tried to address this with an agent, but after a long wait, I was directed to the auto pay line where it stated that "nothing is due." Frustrated, I resorted to sending a check by mail, but the initial payment may bounce as it was made to the wrong account. I am unsure how to update my payment information to my new account and would appreciate assistance in resolving this issue promptly. Thank you, Marie P., a loyal Comcast/Xfinity customer of 22 years.

I've been on the phone for a week trying to get my Internet service sorted out. After resolving that, I got phone service yesterday. Today I can't send or receive messages or calls. When I tried to access my account for help, it said I didn't have one. Online support couldn't assist me either. I'm frustrated as I have no means to visit the office in person today. I really need some assistance.

My internet is still not working since the technician came on Monday, the 18th to address the issue. I would appreciate scheduling another appointment to have it fixed properly this time. The technician mentioned that the wiring outside and possibly inside the walls might be damaged. Despite his efforts, the problem persists since we moved in June. I kindly request to have the bill, which I was previously told wouldn't apply to me, sorted out. If feasible, please credit our upcoming payment accordingly. Thank you for your assistance. - D. Hopfer

I have paid for my internet service along with my rent, but despite having paid up, my service has been disconnected for an extended period. I have been accruing fees and being charged for subscriptions that I did not order. I have attempted to cancel these subscriptions multiple times upon discovering them, but I have been informed by agents that they cannot cancel the subscriptions until I settle my bill. I have recently come into some funds, but I am not willing to pay the amount they claim I owe, as it is far more than I believe is accurate.

I recently signed up for Xfinity wifi and had a positive experience with Kate from Tacoma, who helped me confirm that we had internet service at home previously and assured me that the modem installation would run smoothly. Despite some initial connection issues, a technician visited our home at no extra cost, fixed the problem, and got us online. The service provided was excellent. However, upon receiving the bill, I was surprised to see a charge of $[redacted].00 for professional installation, higher than the $25.00/month I was quoted with taxes. My actual bill is $36.10/month, which is frustrating. I would appreciate any assistance with this matter.

I have been repeatedly receiving emails from Xfinity stating that my ACP benefit will be discontinued in 15 days if I don't recertify my eligibility. I've already completed the recertification process with the following details: Application ID: B94[redacted]0 Full Legal Name: JAMES FETTER Address: [redacted] INDIANA AVE, NASHVILLE, TN [redacted] Method of Identity Verification: Last 4 digits of SSN Despite speaking with an Xfinity agent who assured me everything was in order about a month ago, I continue to receive warnings about potential service disconnection. As a full-time law student, I cannot afford to have my service interrupted. I urgently need guidance on how to resolve this issue. -James F.

Yesterday afternoon, we experienced an internet service failure that disrupted our streaming. Despite reconnecting to the network, we were unable to restore internet access. After contacting customer service, we were informed that technicians would reset our system offline, but we have yet to receive any updates or solutions. My wife, Bonnie, who had to leave for the West Coast to care for her elderly mother, requested that I, Robert D., be added as a contact on our account to address the issue in her absence. We are still without internet service and have not been contacted since our initial call. As disabled seniors, it is crucial for us to have reliable phone service connected to the internet for emergencies. Please reach out to me promptly to resolve this matter. Thank you.

We recently completed the sale of our home at [redacted] Sarah Drive, Landenberg, PA [redacted] on May 1, [redacted]. On April 23, we contacted Xfinity customer service and spoke with a representative in Manila, Philippines, requesting the termination of our internet, landline, and TV services by April 30, [redacted]. Unfortunately, Xfinity did not disconnect the services as requested and they remained active until June. I was unaware of this until a new Xfinity service installer contacted me, informing me that the new homeowners wanted to activate service but found ours still active. Consequently, we were billed for an additional 45 days. This issue with our Xfinity account, number 8[redacted] 6[redacted], needs to be resolved promptly. Thank you.