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Xfinity Customer FAQ

Top Answers & How-to Guides

What is Xfinity's Phone Number?

The question we are asked most often is about how to talk to Xfinity customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if my service is interrupted?

When experiencing service interruptions, customers should first check for known outages via the provider's website or social...

How can I upgrade or downgrade my internet package?

To modify an Xfinity internet package, customers can log in to their account on the Xfinity website to view and select from...
Ask any question you have about Xfinity customer service, get an answer now.

Recent Xfinity Customer Questions

How do I schedule an agent to check out my wifi

You can schedule an agent to check your Wi-Fi by visiting the Xfinity website and navigating to the appropriate service section. There, you can set up an appointment for a technician to visit your location and assess your Wi-Fi issues. The online tool allows you to choose a suitable time for the visit.
Asked Oct 10, 2025 7:56 PM

How do I contact a human in bulk services?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 12, 2025 4:01 PM

How do I get an unused cable line removed?

To get an unused cable line removed, you can schedule a service appointment with Xfinity. Please visit the appropriate section on this page for details on how to arrange for a technician to assist you with the removal.
Asked Sep 8, 2025 4:16 PM

How do I cancel Xfinity internet at my home?

To cancel your Xfinity internet service, you can follow the cancellation process outlined in your account settings on the Xfinity website or app. You'll need to log in to your account and navigate to the appropriate section for managing your services. If you prefer, you can also visit the link here on this page for the most up-to-date contact information to speak with a representative who can assist you with the cancellation.
Asked Aug 7, 2025 5:11 PM

How do I reach a person in the customer service center

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 6, 2025 4:30 PM

Help me with my Xfinity customer service issue

Service Information

What is Xfinity?

Xfinity is a brand from Comcast Corporation providing various telecommunication services such as high-speed internet, cable TV,...

What services does Xfinity offer?

Xfinity provides a variety of services for both homes and businesses, including high-speed internet with multiple plans, a...

What is the Xfinity TV lineup?

Xfinity offers a diverse TV lineup with various packages catering to different preferences and budgets. Viewers can access...

Does Xfinity offer a mobile app?

Xfinity provides a mobile app to improve user engagement with its services. It enables easy management of bills, internet...

How can I find out if Xfinity is available in my area?

To ascertain the availability of Xfinity services in your location, visiting the official Xfinity website is the most effective...

Usage Policies

What are Xfinity's data usage policies?

Xfinity offers a one terabyte monthly data allowance for most residential internet plans, generally sufficient for typical...

What parental controls does Xfinity offer?

Xfinity offers parental controls through the Xfinity XFi app, enabling parents to filter content, manage device usage, and set...

What are Xfinity’s policies on bundling services?

Xfinity provides various bundling options for its services, such as Internet, TV, Voice, and Mobile, often at lower prices than...

Installation and Fees

What are Xfinity's installation fees and charges?

Xfinity's installation fees typically range from seventy-five to one hundred dollars for professional setups, while...

Are there any installation charges for new services?

Xfinity usually has installation fees for new services that depend on the service type and installation method. Customers can...

Equipment and Experience

What equipment do I need to use Xfinity internet?

Users require a modem to access Xfinity Internet, which can be rented or bought, ideally with a compatible router for better...

How do I personalize my Xfinity TV experience?

To personalize the Xfinity TV experience, users can use the Xfinity Stream app for access to live TV and on-demand content,...

Account Management

What should I do if my service is interrupted?

When experiencing service interruptions, customers should first check for known outages via the provider's website or social...

How can I upgrade or downgrade my internet package?

To modify an Xfinity internet package, customers can log in to their account on the Xfinity website to view and select from...

Can I pause or suspend my Xfinity service temporarily?

Xfinity provides options for temporarily pausing or suspending services, which is helpful for traveling or moving. Customers...
We look to the Xfinity issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Xfinity issues reported to GetHuman
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