Xfinity Customer Service Issues

I recently switched providers from Xfinity mobile at the end of my billing cycle in April. Despite canceling my service, I was still charged for what I thought was an entire month. I have been dealing with sporadic internet service and noticed a remaining balance on my mobile account. After numerous calls to Xfinity, I was assured by multiple representatives that the billing issue would be resolved. However, I was surprised to receive a call from a collection agency for an unpaid balance of $50.64. I disputed this amount and requested Xfinity to address it. During a call with a representative named Steven, I was asked to authorize a $[redacted] charge to resolve the issue, which I declined. After spending over five hours on this matter, dealing with unhelpful chatbots, apps, and routing systems, I am seeking resolution from Xfinity to clear the $50.64 balance and cease any collection efforts.

I have encountered multiple issues with this company. There is inconsistency in the information provided by their staff members. Despite being informed that my bill would be $30 due to an approved discount, upon attempting to pay, my card was declined for fraudulent activity. When I contacted them to address this problem, the representative was unhelpful and hesitant to connect me with a supervisor. Regrettably, I do not possess the confirmation number as I did not anticipate needing it. The representative assured me a supervisor would return my call within an hour, despite the office being closed. It is evident that improved customer service and better-trained staff are necessary for this company.

I've been dealing with Xfinity stream issues and have spent two hours with JJ from customer service. This has been the worst service I've ever encountered. After spending two hours, JJ provided only one potential solution that he will continue working on for another hour. I was told he would text me after this hour, and if it doesn't work, I can call back to start the process over. When I requested to speak to a manager, JJ ignored me initially, then eventually said he would get a manager without putting me on hold. I could hear background noise and conversations at the call center. I'm left on hold with no manager in sight and still surrounded by the chatter from the call center.

I made a mistake initially when trying to pair my remote as it displayed unfamiliar numbers. I selected one, but then the remote didn't allow volume adjustments. As I attempted to resolve it, my brand name appeared on the screen. Today, while trying to refresh, I might have made an error. Regarding my remote, I verified the batteries and noticed the red light flashing despite the voice being heard at [redacted]% volume with a blue light. I attempted to use the given number but only have access to a landline for now.

I recently inherited my late mother's xfinity account along with the house and internet services. Today, we rented a new modem to replace the faulty one. To set it up, I must access the account through the app, but the confirmation emails and texts are going to my mother's phone and email, which I can no longer access. I need to update the account information with my own email and phone number to move forward.

I am reaching out because my bill was due on July 2nd. Over the last few days, I have encountered difficulties reaching a customer service agent to discuss payment options. I was informed that there is an outage on my street, resulting in no available agents for assistance. I am currently facing challenges in affording my bill and had previously applied for the ACP program. Upon checking, I discovered that my application is still in process. I kindly request assistance to avoid any interruption to my service. Thank you. - B. S.

I am having trouble accessing the app. Everything was working fine a few days ago, but now I am unable to log in. I am becoming frustrated with these issues. I was under the impression that your service was supposed to be top-notch. Despite what your technician said about our internet being normal, we are experiencing lags. Surprisingly, we never faced these issues with Metronet, even though we have the same number of devices connected. I really need access to my app. I am not sure how to resolve your technical difficulties, but I trust that you can address ours.

My TV screen is blurry. I got a message on my phone stating that the Wi-Fi network Xfinity doesn't seem to have an internet connection, advising me to use cellular data or keep trying with Wi-Fi. I need this issue resolved promptly. Upon returning home with a heart loop recorder, I am unable to make it work due to the lack of Wi-Fi and internet connectivity. I urgently require a callback. Additionally, I'm concerned if my lines have been buried yet since switching back to Xfinity. I intend to contact them as soon as possible because the hospital contacted me, notifying that I am still not linked to the reader.

I tried calling multiple numbers but received no help. When I reached out to someone online, they requested my credit card information which I was not comfortable providing. After finding another unhelpful number, I discovered an error in my billing. The bill states I owe $[redacted].46, but I paid the past due amount of $[redacted].25 on 6-27-23. The confirmation number for the payment is [redacted]3. My bank statement shows the correct withdrawal. This issue needs to be resolved promptly. Enhancing communication methods would benefit all customers. I have been a loyal customer of Comcast/X-finite for over 20 years and have never encountered such problems. My satisfaction has been greatly impacted by this experience.

I have been without my wifi and cable service since the recent storm that caused a widespread outage in Louisiana and Texas. The outage persisted at my address in Shreveport, LA [redacted] for over a week. Once the power was restored, I attempted troubleshooting and received a message that the gateway could not be found. All indicator lights were on at the boxes and connections. During the storm, a tree fell and damaged the lines, which had to be repaired. I suspect the cable and wifi lines were also affected, leading to my current issue. Despite reaching out to various contacts, I have not received any assistance or clarity on this matter. I believe a thorough examination of the outside lines and equipment is necessary. I had operational service before the storm and subsequent outage, so it is frustrating to be without service for an extended period without resolution. I depend on internet service for various aspects of my life, and the lack of communication and support has been disappointing. Your help in resolving this connectivity issue would be greatly appreciated.

I have been using automatic payments for Xfinity for years without any issues. However, I recently encountered a problem where Xfinity attempted to withdraw money from my bank account for my monthly bill but it was rejected. I visited my bank to check, and they confirmed everything is fine on their end and suggested that Xfinity needs to resolve the payment. I received a notice warning of disconnection if I don't settle the bill. To avoid any disruption, I requested to postpone my account's due date by five days. Despite struggling for over three hours, I was unsuccessful in reaching a customer service agent or getting assistance. Hence, I will be driving 18 miles to an Xfinity store to make the payment in person.

I mistakenly transferred my account, and I have been attempting to revert it since yesterday. Yesterday, I spoke with an agent on the phone for 35 minutes. He collected my details, but unfortunately, his instructions were incorrect. Today, another agent advised me to call the ACP number to reapply, but this information turned out to be inaccurate as well. I am frustrated that the agents are providing misinformation instead of verifying or admitting that they are unsure. I successfully unenrolled with Lifeline and now need to transfer my benefits. Kindly contact me promptly at [redacted]. Thank you.

I recently moved to a new city and scheduled to transfer my Xfinity internet service to my new address, where I have set up a new account. I brought my own equipment and self-installed at my previous place, but I'm having two issues now. Firstly, they are not permitting me to self-install at the new location. Secondly, they charged me for a full month on my old account despite the upcoming transfer of service. I'm unsure if the charge will be refunded or credited to my new account. I'm curious why I am not allowed to self-install this time.

I'm experiencing an issue with my Xfinity internet service being out, which is making it impossible for me to contact customer service. I keep getting disconnected by a bot on the phone, and the chat bot forgets my responses, leading me to a dead end. I've been trying to reach a human to address my problem, but Comcast only provides automated assistance. If I receive an email response, it will just continue the automated process. I need to speak with a person as the bots are unable to understand complex issues or assist me properly.

I am looking to have a conversation with a customer service representative regarding the issues I am experiencing with my internet connection. Unfortunately, my internet is currently down, making it impossible for me to connect with a live person for assistance. Whenever I try to reach out, I am only greeted by a bot that informs me about the internet problem before abruptly ending the call without any further options. In order to resolve this matter, I kindly request Xfinity to contact me at [redacted] so that I can discuss my concerns with a human representative. It seems counterintuitive that I can only access assistance when my internet is functioning, yet that is precisely when I may not need help. This situation creates a frustrating loop where I cannot address service issues because I lack the service itself. Your prompt attention to this matter would be greatly appreciated.

Hello, my name is Ned M. I contacted customer service on May 31 to cancel my account, effective immediately. Despite being assured that everything was taken care of, I'm now being charged almost $[redacted] for June and July, which is unacceptable. I will not be paying this balance. I have been living outside the USA for almost two months, making it difficult to reach Xfinity for assistance. It's frustrating that the virtual assistant hasn't been helpful in directing me to the right resources. Please resolve this issue promptly.

On June 24th, my television experienced issues with the main input box (**16), leading to extensive troubleshooting with technicians from the USA and India over 5-7 hours. Subsequently, I visited the Comcast Roswell location [redacted] on Saturday to exchange the box, only to encounter another failure. Following a repair appointment scheduled for June 25, which was delayed until 6pm, the new box provided also failed. Eventually, a repair person substituted my faulty box with a working albeit inferior one. Despite this, I was unexpectedly charged $[redacted] for the service. Kindly assist in resolving this charge matter promptly. Thank you.

I am a Xfinity internet customer facing unexpected issues with my Roku device losing connection to my TV repeatedly, which is a new problem. Despite restarting my modem twice, the problem persists. I have been notified by Xfinity about upcoming "routine maintenance" in my area (zip code [redacted]). However, when I tried to use the text link provided by Xfinity for help, it gave me an error. Requesting a call back via the Xfinity website led to a message stating that they were struggling to process my request. I am unsure about what is happening with Xfinity services currently and seeking assistance to resolve this frustrating situation.

I need to cancel most of my package because it's a waste of money. The channel lineup mainly consists of community access or duplicates from YouTube, Roku, or Amazon, which I already have. It's costing me too much, and the internet router modem is ancient. From the beginning, the technicians didn't have enough cameras and charged me the full installation fee. I had to do most of the setup on my own. I am unsatisfied with the wifi and home security as it randomly goes out during early morning hours. I mainly just want to keep the security aspect, but even then, the alarm company takes over an hour to dispatch police, despite our close proximity to the authorities. I might consider switching to a different provider. The positive aspects are the remote, movie selection, free weekend codes, and the fact that service is available in our area, although it's not cheap for the peculiar window alarms that hardly stay attached to the wall.

I received an email from Xfinity informing me that I have been disenrolled from ACP. This message indicates that I was previously enrolled in ACP, so I am curious why my card on file was still being charged each month. I believe I am entitled to a refund since I was enrolled in the ACP program. Furthermore, I have evidence in the form of an email from Xfinity confirming that I transferred ACP to Xfinity, so I am puzzled by the charges on my card. Recently, I've also encountered billing issues. I want to address a charge of $15 for an activation fee related to a plex box. I never requested or received a plex box; I only received a modem from Xfinity. Therefore, this fee is inaccurate and should be removed from my bill.