Xfinity Customer Service Issues

After canceling my compromised debit card, updating my payment information for my mobile account was successful. However, I encountered numerous issues when trying to update my payment details for my internet service on the xfinity website. Despite following all instructions, I kept receiving errors and access denials. The xfinity support assistant was unhelpful, continually redirecting me to the wrong department or providing irrelevant troubleshooting tips. I am frustrated and unable to make a payment due to this ongoing problem. All I want is to speak with a real person to resolve this billing issue promptly.

I am frustrated with the lack of proper service and customer support. I have been charged $[redacted] monthly without receiving the promised results or answers. Despite being assured of resolution through recorded phone conversations, nothing has been resolved. I plan to contact you on Monday to address this issue promptly. I have evidence and witnesses supporting my claims that despite promises of cancellation on recorded lines, I am still being charged. The blame has been wrongly placed on me when you have failed to fulfill your end of the agreement. I not only want to cancel my services but also seek legal action. Your company's practices are unethical, and I aim to prevent others from experiencing similar mistreatment.

I recently tried to transfer my service, and after contacting your team multiple times according to the instructions, I faced four days without service. Despite my efforts, I was then informed that the issue was due to not canceling the service at my previous location, which was not communicated clearly. This experience has been frustrating and disappointing. I have shared my feedback on various platforms and will continue to do so until this matter is addressed. I am committed to ensuring that other customers are aware of the challenges I faced. Resolving this is important to me not just for the monetary aspect but also for the principle of good customer service.

Due to financial constraints, I recently downgraded my services. However, I plan to upgrade again in the future. Initially, my bill was supposed to be around $[redacted] after the changes, but it unexpectedly increased to $[redacted] within a couple of months. I am confused about this significant increase in my bill and was informed via chat that it is due to taxes and fees. I am skeptical about this explanation. I have attempted various means to contact customer service without success. It's crucial for me to resolve this issue promptly.

I have a basic cable and internet subscription in Michigan. I used to receive local channels 3, 8, and 13, but now I can't access them. A customer representative suggested I might need a new box and a voice command remote. I spent half an hour on the phone with a technician, but the issue is not completely resolved. It's difficult for me to communicate over the phone as a hard-of-hearing senior citizen. Can someone assist me with this problem?

I'm experiencing issues with my phone plan. It was supposed to be changed to one gig, but I've received conflicting information every time I contact customer service. I received two phones with different numbers, although I only requested one. After calling to correct this, I was charged $65, which was not the agreed amount. Trying to cancel one line only resulted in my plan being changed again, and I'm now being charged for two phones that were supposed to be free. Can someone please assist me in resolving this billing discrepancy?

I scheduled a service visit for today from 3 to 5 pm. I received a message that the technician was at the door, but when I went there, nobody was there. Now, I have to contact the customer service again.

I'm disappointed by the unfulfilled promises regarding a cell phone plan after my original phone was lost or stolen. The company offered me a temporary phone during this difficult time due to my daughter's murder case. Despite assurance from 12 representatives, my issue remains unresolved. I was put on hold for a total of four hours, facing billing discrepancies for three phones instead of one. The company's lack of action is causing me immense stress, especially while packing to move. The customer service interactions have been unhelpful and frustrating, and I urge them to honor their commitments and resolve the situation promptly without further inconvenience.

Since I first signed up for cell phone service, I have encountered numerous problems. Despite multiple unkept promises, after having to call at least 12 times, I was provided with a temporary phone due to the unfortunate circumstances surrounding my daughter's case. Originally intended to be a temporary solution, I now find myself being billed for a phone I did not choose. After being assured I would receive the phone I wanted, I was left waiting with no resolution in sight, leading me to feel frustrated and anxious. The experience of dealing with customer service, including being put on hold for four hours without any update, has been extremely distressing. Now, despite being told my bill was taken care of and my phone would be replaced, I am receiving payment reminders. I urge someone to review the recorded calls to validate my claims, as I have been left feeling unsupported and overwhelmed with my existing mental health challenges. If necessary, I may seek further assistance or guidance to address the impact this situation has had on me. Your prompt attention to resolving these issues would be greatly appreciated.

When I last contacted support, they provided me with a credit for HD rentals mistakenly made by my 4-year-old. After the credit was applied, my previous bill showed a zero balance. However, on my most recent bill, a late fee appeared for the prior bill. I am uncertain about the purpose of the credit I received as it seems to have caused discrepancies in my billing. I am looking to settle the $40 balance from the previous bill promptly to avoid the $10 late fee, with the current bill to be paid next week once I receive my paycheck.

My internet bill was due on the 22nd, and I managed to get an extension until today. I needed the extra day because my family member was going to take me to the bank to deposit money and then help me pay my bill on the Xfinity app. Unfortunately, my aunt had a stroke last night while sleeping, and now my grandparents are rushing to help. They will take me to the bank in the morning so I can pay the bill. I was wondering if it would be possible to get another extension for just one more day.

I am looking to cancel my account even though I did not authorize its activation. When I contacted Consumers Power to transfer the power into my name, they signed me up for services I did not request. This includes a modem, a home security system, cable, and voice remotes that I do not need or have the budget for. I already own a modem and cannot afford additional services like cable at this time. I would like to return both modems, the two cable boxes, and the voice remotes.

I have been unable to access my bill online for the past two weeks. Despite contacting customer service and changing my password, the issue has not been resolved. I requested a breakdown of each service's price and name between 9:30 and 11:00 today but did not receive the information. My bill fluctuates monthly, and I would like a consistent bill with the exception of any overage charges. I would like to be removed from autopay until this is resolved. This level of customer service is expected.

My service was disconnected without notice. My customer account number is [redacted] and my name is Noreen N. I was informed I owed over $[redacted] and hadn't paid since August. I am on the government plan with a monthly bill of only $9.95. Despite automatic payments, my service was cut off. Upon reconnection, I discovered over $[redacted] was deducted from my account without authorization. This overdraft has impacted my ability to pay bills. I request a refund and immediate cancellation of my service. My bank is US Bank. This experience has tarnished my view of Xfinity.

I am a retired veteran living on a tight budget and have been trying to lower my internet service cost, aiming for a maximum of $[redacted] per month. I'm generally happy with the service, except for customer service, which I find lacking. After attempting to resolve the issue without success, I decided to cancel my service and seek another provider. I have paid off my balance and requested the service be terminated, setting a cut-off date. Despite efforts over the years, my monthly bill of $[redacted] has not been reduced to an affordable amount. Seeking legal advice, an attorney suggested I pay off my balance and cancel service. The attorney mentioned the possibility of a class-action lawsuit against Comcast for overcharging. My car payment is even lower than my cable bill. I encountered difficulties with Comcast's AI system making unauthorized payments, leading to financial strain. Friends have suggested the AI might be designed to push for payments. I urge Comcast to stop adding charges to my cancelled account. As a long-time customer, despite recent challenges, I hope for a resolution. Thank you for your anticipated response. Have a good weekend. Jeff Codella

For over 2 years, Xfinity has been serving our 6 new TVs. Sadly, one bedroom TV has had ongoing reception issues, making it quite frustrating to watch. The constant freezing and cutting out have made it virtually unwatchable. Despite dreading the hassle of reaching out to Xfinity for help, it has become necessary as I'm now using that TV more due to recent surgery. This problem is not only affecting my viewing experience but is also included in the hefty $[redacted] monthly bill. After spending 30 frustrating minutes navigating through unhelpful automated responses and dead-end chat options, I'm seeking urgent assistance. Kindly arrange for a service representative to contact me promptly.

I have a TV in one of my rooms and another in the living room. I usually watch TV in both places, and they used to show the same content. However, after receiving and installing a new device from your company to update my TV, I can now only watch all channels on the living room TV. The TV in my room is no longer showing anything. Can you please explain why this is happening after installing the new device? Thank you.

About a week ago, my Xfinity home page vanished and was replaced by a Discovery Hub page without an internet search bar. Connecting to the previous Google page directly from the Xfinity page is no longer possible. The only option available is to open a new page and use Bing, which is less efficient for searches. Despite multiple inquiries on the Xfinity forums, there have been no solutions provided for this issue so far. One of my friends with Xfinity does not face the same problem. I am hoping to restore the original Xfinity home page or find a simple way to access the previous page that I had before this problem arose.

I have a billing issue as my services were disconnected even though my bill is not due until June 23. I noticed multiple service charges on my account in May, with payments taken out twice in the same month. I do not have cable and have only internet service for less than a year. The charges for internet alone always exceed $[redacted], which seems excessive. I would like to discuss this matter with a supervisor to review all my bills for accuracy. The frequent double withdrawals from my account are concerning, especially since I have already requested financial hardship assistance without any resolution or even an extension to investigate the high charges. I may need to consult with a lawyer if the situation is not resolved promptly.

I have been attempting to reach out regarding my appointment scheduled for tomorrow between 3 and 5. Despite making the appointment last week, each time I call, the system informs me of an outage. My area in Memphis experienced a quick storm on Sunday which caused a power outage affecting my electric and cable services. Both were restored on Monday, and I even received a text confirming my service's functionality. I set up an appointment for my security system upgrade on Thursday between 3-5, but upon checking online, there seems to be no record of it. Unfortunately, the automated voice system is preventing me from speaking with a customer service representative until my service is fully operational, which it currently is. Being a loyal customer for over 20 years with consistent monthly payments, I find it frustrating to encounter such difficulties.