Valve Software Customer Service

Phone Number & Contact Info

Valve Software's Best Phone Number

425-889-9642
Calls Customer Service·Most popular Valve Software number
Q:

How do I talk to a live human at Valve Software?

A:Press 0 and leave a message for a call back
Q:

Does Valve Software offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Valve Software phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 and leave a message for a call back

What are the hours and when should I call?

Valve Software operates the call center for this 425-889-9642 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,030 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Valve Software phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Valve Software staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Valve Software is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 1,030 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Valve Software

In summation, the best day to call Valve Software is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Valve Software staffs the call center well on Tuesday.

Why Customers Call Valve Software

If you have time to do a bit of reading before you call Valve Software, we recommend you read over some of our problem-specific articles.

What is Valve Software?

Valve Software is a prominent American video game developer and digital distribution company. Founded in 1996, it is renowned for creating critically acclaimed titles such as Half-Life, Portal, and Dota 2. Valve rose to prominence with the release of their digital distribution platform, Steam, in 2003. Steam revolutionized the gaming industry by allowing users to easily purchase, download, and manage games on their personal computers. Today, Steam boasts a vast library of games from various publishers and independent developers. Furthermore, Valve has gained recognition for its innovative hardware ventures such as the virtual reality headset, Valve Index. With a focus on innovation, creative gameplay, and community engagement, Valve Software has established itself as a major player in the gaming industry.

How Do I Report a Hacker to Valve Software?

If a hacker hacked your account, you'll want to know how to report the hacker to Valve Software. Hackers on Steam are the ultimate bane of online gaming. You can use the Valve Anti-Cheat System or Steam Community Chat to make your report. Ultimately, it's up to Valve to decide what action it will take against the hacker. It could range from an indefinite ban to nothing.

How Do I Appeal a Ban with Valve Software?

If Steam has banned you from a Valve Software game, ensure that you have proof of your innocence. Steam needs this to consider your appeal, so ensure that you include all the evidence that shows why they should lift your ban. You'll want to start by checking out the rules for the game in question and see if there's anything that could help prove your case.

Top Valve Software customer service problems

Click the link above to get answers to just about any Valve Software customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Valve Software Customer Service Contacts

There are of course other ways to contact Valve Software customer service besides the phone. Below we list the best ones, by medium.

Valve Software Customer Help Desk / Web Support

support.steampowered.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Valve Software customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Valve Software's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Valve Software agent. This phone number is Valve Software's best phone number because 6,180 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 425-889-9642 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Valve Software first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Valve Software has 1 phone number. It's not always clear what is the best way to talk to Valve Software representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Valve Software. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Valve Software. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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