The following are issues that customers reported to GetHuman about Valve Software customer service, archive #5. It includes a selection of 10 issue(s) reported November 15, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I purchased Final Fantasy XIV on Steam to play with my friends. I have an old account that I planned to access through this new purchase, but I was unaware that the Steam version and the retail version are not interchangeable. I prefer centralizing my games on Steam for convenience. I attempted to refund the game due to this issue, hoping to use the game time towards my existing account, but I was unable to due to the included consumable game time. I was not informed that my account could not transfer between platforms, which has been a disappointment. Many games allow for interchangeability between platforms, and I assumed Square Enix would also offer this feature. Any assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman7953353 on Selasa, 15 November 2022 pukul 21.28
I need immediate access to my Steam account. After switching computers, I'm unable to recall the login details. Please provide me with live support. I'm requesting to speak to a representative to resolve this matter promptly. Your assistance is required before noon today. Thank you.
Reported by GetHuman-mysticth on Sabtu, 10 Disember 2022 pukul 14.28
I recently bought the Valve Index for my grandson as a Christmas gift. I attempted to connect it using the same adapter he uses for the Quest 2, but it didn't work. I then switched to a DP to USB-C cable, but that also failed to connect. I tried two different DP to USB-C adapters, toggled the direct display mode on and off, and ensured the Acer gaming laptop has enough power to support the Index, but I still encounter error code [redacted] using Type C and a message about the graphic card not connecting successfully when using HDMI. The system prompts me to disconnect the adapters and restart. Could someone please provide guidance on the issue or recommend a reliable cable to purchase? This is an expensive gift that my grandson is unable to enjoy, and I would greatly appreciate any assistance. Thank you.
Reported by GetHuman-lloydmet on Khamis, 29 Disember 2022 pukul 15.21
I have been struggling to log in to my Steam account. I bought X-Plane 11 but can't access it. It seems I have two accounts, inxs52 and inxs522. I recall creating the latter a few years ago due to login issues with the first. Now, I'm having trouble accessing X-Plane 11 in my library, despite changing my password multiple times. The website keeps asking me to sign in again, not accepting my new password. I found temporary help from Ella on Steam, but the problem persists. There's no live support to assist users like me, causing frustration. As a retired GA pilot, I hoped X-Plane 11 would help me stay connected to flying. I'm considering switching to MSFS [redacted] if these issues persist. I urge Steam to improve their user interface and support system for a smoother experience.
Reported by GetHuman-mvharris on Rabu, 11 Januari 2023 pukul 06.16
Subject: Unauthorized Charges on Boss's Credit Card
Dear Sir/Madam,
I am writing to bring to your attention 10 unauthorized charges on my boss's credit card, ending in [redacted]. My son, Daniel Panetta, also known as DarKEvilAphmau, who has Autism, unknowingly took the credit card and used it to create a Steam account, resulting in these unauthorized transactions.
I have attached the statements highlighting these charges for your reference. I urgently request for all charges to be refunded to my boss's card, as this incident is a serious matter.
I apologize for any inconvenience caused and would appreciate a prompt resolution. Please contact me at [redacted] to discuss this matter further.
Thank you for your immediate attention to this issue.
Yours sincerely,
Gemma D Trimarchi
Mother/Guardian/POA
Of Daniel R. Panetta
Reported by GetHuman8201201 on Selasa, 28 Februari 2023 pukul 20.08
I recently encountered a hacker in CS:GO and would like to report them for using wallhack. I have cut out the clips from the demo and have provided the hacker's Steam Profile: [redacted]. I uploaded the clip to Vimeo for your review: [redacted]. I faced them on Dust 2, and can send a screenshot of the scoreboard for further evidence. Your prompt assistance would be greatly appreciated. Thank you.
Reported by GetHuman8308927 on Selasa, 18 April 2023 pukul 12.45
I am having trouble accessing my Steam account. Despite my attempts on the website, I keep getting timed out due to my lack of computer skills. The initial email addresses I used are no longer helpful, and I don't have any current access codes. I do have an old credit card number I used to purchase games in [redacted], along with confirmation codes that may be useful. My desktop computer was in storage for several months, and upon reconnecting it to the internet, I found myself unable to log into my account.
Reported by GetHuman8317270 on Sabtu, 22 April 2023 pukul 03.19
Good afternoon everyone,
I received a message on Discord from a user who claimed my account was being used for scams. They sent me a screenshot confirming my account and then said they reported it by mistake. I am concerned that my genuine account has been reported, and I am wondering if there is a way to retract the report. It seems someone is trying to get my Steam account removed. Thank you.
Reported by GetHuman8379365 on Ahad, 21 Mei 2023 pukul 15.03
For the past three years, I have been harassed by a group of hackers on Steam. It's essential to enforce the community rules consistently and put a stop to discussions about hacking and cracking, especially in the Empire Total War threads. If you can't provide the necessary link for the Empire Assembly Kit, which is crucial for legal file access but seems to be missing, it will only continue this issue. Many of my friends have faced similar attacks from the same group of stalkers - individuals like Oz, Ways, Takeda, and others. This prolonged experience has even motivated me to consider running for US Congress to launch an investigation into Steam and Valve Corporation.
Reported by GetHuman-hazardha on Selasa, 1 Ogos 2023 pukul 18.07
Hello, I have received a one-week ban in CS2 because I was kicked out of a game due to a VAC issue. I don't have any of the programs mentioned by Steam open. I can't go without playing for a week. I recently bought Prime status and some skins, and I'm frustrated that I can't play due to an error in your anti-cheat system. I request a prompt solution. My account: [redacted].
Reported by GetHuman8712518 on Jumaat, 5 Januari 2024 pukul 21.07