What Do I Do If My Valve Software Voucher Is Not Working?

You may have had trouble using a Valve Software voucher. It can be frustrating to have something that has worked in the past stop working all of a sudden. Some simple troubleshooting steps will help you understand why your Steam vouchers aren't working and get them up and running again.

Verify Entering the Code Correctly

If you're sure you've entered the code correctly and it still isn't working, try this step. Check that you've not already used the code. Enter the code in a browser window and submit it to see if you've used it before.

Voucher for a Specific Game or Product

You should check if this voucher is for a specific game or product and if you have it in your cart. If the voucher has been activated and has not expired but still isn't working, there may be something wrong with your order. If you are trying to buy an item from Steam, ensure that you log into the correct account.

Restart Steam

If you're having trouble activating your Valve Software voucher, try restarting Steam. You can restart it by doing the following:

• On Windows. Click Start and search for Restart.
• On Mac, OS X. Click on the Apple menu in the upper left corner of your screen. Choose Restart.

Use a Different Web Browser

If your Valve Software voucher is not working, try using a different web browser. Use a different computer or network connection if that doesn't work.

Steam Vouchers Are Case-Sensitive

If you are using a Steam voucher, ensure you type the letters in the code exactly as they appear on your voucher. If not, it will not work.

Family Share Account

If you're already part of a Family Share, Steam vouchers will not work on the account.

Accounts With a Previous Ban

Your Steam vouchers may not work if Steam has banned you from the platform. Steam will flag your account with a warning, and you cannot use vouchers until it lifts the ban.