United Utilities (UK) Customer Service

Phone Number & Contact Info

United Utilities (UK)'s Best Phone Number

0345 672 2888
Calls Customer Service·Most popular United Utilities (UK) number

How do I talk to a live human at United Utilities (UK)?

A:For customers that don't have a water meter

Does United Utilities (UK) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 8am-4pm GST. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

United Utilities (UK) Customer Phone Numbers

Customer Service

0345 672 2999
Mon-Fri 8am-8pm, Sat 8am-4pm GST · For customer that have a water meter ·

Customer Service

0345 672 3723
24 hours, 7 days · To report issues with your water supply ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this United Utilities (UK) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For customers that don't have a water meter

What are the hours and when should I call?

United Utilities (UK) operates the call center for this 0345 672 2888 phone number Mon-Fri 8am-8pm, Sat 8am-4pm GST. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 20 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Utilities (UK) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Utilities (UK) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call United Utilities (UK) is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 20 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call United Utilities (UK)

In summation, the best day to call United Utilities (UK) is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this United Utilities (UK) number, but it is also the day with the shortest hold times.

More United Utilities (UK) Customer Service Contacts

There are of course other ways to contact United Utilities (UK) customer service besides the phone. Below we list the best ones, by medium.

United Utilities (UK) Customer Service Live Chat

unitedutilities.com - Customer Service
Use this link to launch live chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, United Utilities (UK) provides this option.

United Utilities (UK) Customer Help Desk / Web Support

unitedutilities.com - Customer Service
Use this link to get help with your issue online
As a last, sometimes only, resort- United Utilities (UK) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is United Utilities (UK)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Utilities (UK) agent. This phone number is United Utilities (UK)'s best phone number because 120 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0345 672 2888 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call United Utilities (UK) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, United Utilities (UK) has 3 phone numbers. It's not always clear what is the best way to talk to United Utilities (UK) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for United Utilities (UK). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like United Utilities (UK). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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