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United Utilities (UK) Customer FAQ

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What is United Utilities (UK)'s Phone Number?

The question we are asked most often is about how to talk to United Utilities (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent United Utilities (UK) Customer Questions

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Water Issues

What should I do if I have a water leak?

If a water leak is suspected, first identify its source by checking for unusual water meter readings and inspecting for...
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What should I do if my water pressure is low?

To tackle low water pressure, first determine if it's affecting all outlets or just specific ones, which could indicate a...
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What happens if my water supply is interrupted?

Water supply interruptions can happen due to maintenance, pipe issues, or other unexpected events. United Utilities keeps...
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How can I report an emergency related to my water supply?

In an emergency regarding water supply, customers should promptly report the issue by calling United Utilities' dedicated...
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Billing and Payments

How can I set up a direct debit for my water bill?

To establish a direct debit for your United Utilities water bill, you should visit their official website. You will need to...
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Can I get financial assistance with my water bill?

United Utilities offers various support options for customers struggling with water bills, including discounts, payment plans,...
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What should I do if I have concerns about my water bill?

If a customer has concerns about their water bill from United Utilities, they should first review the bill carefully for any...
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Services for Customers

How can I apply for a water meter?

To apply for a water meter with United Utilities, individuals should visit their website to find information about the...
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Are there services available for vulnerable customers?

United Utilities offers dedicated support for vulnerable customers, including a Priority Services Register for tailored...
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Water Quality and Conservation

What is the water quality in my area?

Water quality varies by location, and United Utilities monitors it regularly to ensure safety standards are met. To find...
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What steps does United Utilities take to enhance water conservation?

United Utilities employs various methods to promote water conservation for customers. These include educational campaigns to...
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How is water quality monitored and reported by United Utilities?

United Utilities adopts a thorough strategy for monitoring and reporting water quality, emphasizing rigorous testing to meet UK...
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United Utilities (UK) issues reported to GetHuman

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