What happens if my water supply is interrupted?

An interruption in water supply can occur due to various reasons, including maintenance work, pipe bursts, or other unforeseen circumstances. When such an interruption happens, United Utilities endeavors to keep customers informed through their various communication channels, including their website, social media, and other notifications. In the event of a water supply interruption, customers may experience a sudden loss of water pressure or complete loss of water service. It is advisable to maintain an emergency water supply for basic needs, especially in areas that may be more susceptible to interruptions. United Utilities typically works to restore normal service as quickly as possible. Depending on the severity of the issue, the duration of the interruption may vary. During this time, customers may notice updates regarding the situation, including estimated restoration times. If a customer's water supply is interrupted, it is wise to check United Utilities’ website for real-time updates and information on the situation. Additionally, it is important for customers to report any leaks or issues they may encounter to ensure that the situation is addressed promptly. In case of any long-term interruptions or specific needs, customers can also explore their support options available through United Utilities, which may include practical assistance for vulnerable customers.