U.S. Immigration & Customs Enforcement Customer Service

Phone Number & Contact Info

U.S. Immigration & Customs Enforcement's Best Phone Number

866-347-2423
Toll-free·Calls Customer Service·Most popular U.S. Immigration & Customs Enforcement number
Q:

How do I talk to a live human at U.S. Immigration & Customs Enforcement?

A:Press 0
Q:

Does U.S. Immigration & Customs Enforcement offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this U.S. Immigration & Customs Enforcement phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

U.S. Immigration & Customs Enforcement operates the call center for this 866-347-2423 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 300 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this U.S. Immigration & Customs Enforcement phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like U.S. Immigration & Customs Enforcement staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call U.S. Immigration & Customs Enforcement is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 300 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call U.S. Immigration & Customs Enforcement

In summation, the best day to call U.S. Immigration & Customs Enforcement is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this U.S. Immigration & Customs Enforcement number, but it is also the day with the shortest hold times.

Why Customers Call U.S. Immigration & Customs Enforcement

If you have time to do a bit of reading before you call U.S. Immigration & Customs Enforcement, we recommend you read over some of our problem-specific articles.

What is U.S. Immigration & Customs Enforcement (ICE) and what is its role?

U.S. Immigration & Customs Enforcement (ICE) is an agency within the Department of Homeland Security responsible for enforcing federal immigration and customs laws. Its primary role is to ensure the security and integrity of the U.S. border through the enforcement of immigration laws, including the identification and removal of individuals who are unlawfully present in the country. ICE also investigates and combats criminal activities related to cross-border smuggling, human trafficking, drug and contraband smuggling, and cybercrime. Additionally, ICE plays a crucial role in maintaining public safety by apprehending and removing dangerous criminal aliens. Through its various divisions and operations, ICE carries out its mission to safeguard the nation's borders and protect national security.

What does ICE do to enforce immigration laws?

ICE enforces immigration laws through a comprehensive approach that focuses on identifying, investigating, and apprehending individuals who violate immigration statutes. Firstly, ICE agents conduct targeted enforcement operations to identify and apprehend undocumented individuals who pose a threat to national security or public safety. This involves collaborating with law enforcement agencies, conducting surveillance, and executing warrants. Additionally, ICE works to dismantle criminal organizations that smuggle people or contraband across the border. Furthermore, ICE is responsible for removing undocumented individuals from the United States through voluntary departure or legal proceedings. Detention facilities are utilized for individuals awaiting removal or immigration court hearings. ICE also conducts worksite enforcement to ensure employers comply with immigration laws. Lastly, ICE engages in various community outreach initiatives to educate the public and foster cooperation with local law enforcement agencies.

How does ICE handle immigration enforcement at the border?

ICE handles immigration enforcement at the border through various measures. The agency prioritizes identifying and apprehending individuals who pose a threat to national security or public safety. ICE employs a multi-layered approach that includes partnerships with other federal, state, local, tribal, and international law enforcement agencies. Border Patrol agents play a crucial role in preventing illegal border crossings and conducting initial screenings. ICE also operates detention facilities near the border to house apprehended individuals pending immigration proceedings. The agency utilizes removal proceedings to address immigration violations and coordinates with other countries to facilitate repatriation. ICE also focuses on disrupting and dismantling criminal organizations involved in smuggling, human trafficking, and illicit activities at the border. These efforts aim to promote border security and uphold immigration laws.

Top U.S. Immigration & Customs Enforcement customer service problems

Click the link above to get answers to just about any U.S. Immigration & Customs Enforcement customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More U.S. Immigration & Customs Enforcement Customer Service Contacts

There are of course other ways to contact U.S. Immigration & Customs Enforcement customer service besides the phone. Below we list the best ones, by medium.

U.S. Immigration & Customs Enforcement Customer Help Desk / Web Support

ice.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- U.S. Immigration & Customs Enforcement customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is U.S. Immigration & Customs Enforcement's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a U.S. Immigration & Customs Enforcement agent. This phone number is U.S. Immigration & Customs Enforcement's best phone number because 1,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-347-2423 include and other customer service issues. Rather than trying to call U.S. Immigration & Customs Enforcement first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, U.S. Immigration & Customs Enforcement has 1 phone number. It's not always clear what is the best way to talk to U.S. Immigration & Customs Enforcement representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for U.S. Immigration & Customs Enforcement. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like U.S. Immigration & Customs Enforcement. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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