Updated

Trupanion Customer Service

Phone Number & Contact Info

Trupanion's Best Phone Number

800-569-7913
Toll-free·Calls Customer Service·Most popular Trupanion number
Q:

How do I talk to a live human at Trupanion?

A:Calling this Trupanion number should go right to a real human being
Q:

Does Trupanion offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Trupanion phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Trupanion number should go right to a real human being
Below are some clips we've found from Trupanion's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello. You've reached Drew Panion. To ensure you receive great service, all calls are recorded. Trupanion policies are underwritten by American Pet Insurance Company in the United States and Omega General Insurance Company in Canada. Please remain on the line while we connect you to a pet lover who is ready to help. Do you need to update your account information, check your pet's details, or have a question about your policy? You can now do it all in your online account. Visit members dot true panion dot com and sign in to get started."
Excerpt from a call with Trupanion
Thursday, February 1, 2024 2:04 PM
In fact, much of this information on this page is superfluous because this Trupanion phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Trupanion operates the call center for this 800-569-7913 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 11 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Trupanion phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Trupanion staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Trupanion is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 11 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Trupanion

In summation, the best day to call Trupanion is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Trupanion staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Trupanion

If you have time to do a bit of reading before you call Trupanion, we recommend you read over some of our problem-specific articles.

What does Trupanion pet insurance cover?

Trupanion pet insurance covers a wide range of medical expenses for cats and dogs. The coverage includes diagnostics, surgeries, hospital stays, medications, and veterinary supplements. Trupanion also covers costs associated with hereditary and congenital conditions, as well as dental injuries and illnesses. The insurance policy extends to chronic and ongoing conditions, and there are no payout limits per condition, lifetime, or per year. However, routine and preventive care, such as vaccinations, check-ups, and flea prevention, are not covered by Trupanion. With Trupanion, pet owners can have peace of mind knowing that their furry companions are protected against unexpected veterinary expenses, ensuring their health and well-being.

Can I use any veterinarian with Trupanion?

Yes, with Trupanion, you have the freedom to use any licensed veterinarian of your choice. Trupanion understands the importance of maintaining a trusted relationship with your veterinarian, so they don't restrict you to a network. Whether it's a general practitioner, specialist, or emergency clinic, you can visit any vet that your pet needs. Trupanion's goal is to provide seamless coverage, making it easy for you to access the best care for your furry friend. Simply pay your invoice at the time of visit and submit a claim to Trupanion for reimbursement. This flexibility ensures that you can receive the necessary medical care regardless of where you live or travel, giving you peace of mind while caring for your beloved pet.

Does Trupanion cover pre-existing conditions?

No, Trupanion does not cover pre-existing conditions. A pre-existing condition is any illness or injury that your pet has exhibited signs or symptoms of before enrolling with Trupanion. This includes any conditions that were present but not diagnosed prior to enrollment. However, Trupanion does not consider every condition to be permanently pre-existing. If your pet experiences an illness or injury for the first time after being enrolled with us, it will be assessed as a new condition and may be eligible for coverage. Coverage of such conditions will be subject to the terms and conditions mentioned in the policy. It is recommended to review the policy details for more specific information regarding coverage eligibility.

Top Trupanion customer service problems

Click the link above to get answers to just about any Trupanion customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Trupanion, and their purpose. Are any of these similar to the reason you are trying to call?
Billing discrepancy: "Why would it go from three hundred and eighty dollars to seven hundred dollars?"
- From a call lasting 8m 29s , Feb 14, 2024 2:11 PM
Assistance with claim submission: "I'm trying to fill out my first claim payout request form but I am unsure about some details like the membership number."
- From a call lasting 10m 38s , Feb 1, 2024 2:04 PM

More Trupanion Customer Service Contacts

There are of course other ways to contact Trupanion customer service besides the phone. Below we list the best ones, by medium.

Trupanion Customer Service Live Chat

trupanion.com - Customer Service
Click "Chat Online Now" in the upper right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Trupanion provides this option.

Trupanion Customer Help Desk / Web Support

trupanion.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Trupanion customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Trupanion's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Trupanion agent. This phone number is Trupanion's best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-569-7913 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Trupanion first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Trupanion has 1 phone number. It's not always clear what is the best way to talk to Trupanion representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Trupanion. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Trupanion. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Trupanion Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated