A:Calling this Trupanion number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Trupanion for you.
Q:
Does Trupanion offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Trupanion below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Trupanion phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Trupanion number should go right to a real human being
Below are some clips we've found from Trupanion's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. You've reached Drew Panion.
To ensure you receive great service, all calls are recorded.
Trupanion policies are underwritten by American Pet Insurance Company in the United States and Omega General Insurance Company in Canada.
Please remain on the line while we connect you to a pet lover who is ready to help.
Do you need to update your account information, check your pet's details, or have a question about your policy?
You can now do it all in your online account.
Visit members dot true panion dot com and sign in to get started."
Excerpt from a call with Trupanion
Thursday, February 1, 2024 2:04 PM
In fact, much of this information on this page is superfluous because this Trupanion phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Trupanion operates the call center for this 800-569-7913 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 62 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Trupanion call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Trupanion phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Trupanion staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Trupanion is Wednesday.The most busy day to call is Monday, which averages 360% more phone calls by comparison.Again, this is based on a sample of 62 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Trupanion is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Trupanion staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Trupanion
If you have time to do a bit of reading before you call Trupanion, we recommend you read over some of our problem-specific articles.
Trupanion pet insurance covers a wide range of medical expenses for cats and dogs. The coverage includes diagnostics, surgeries, hospital stays, medications, and veterinary supplements. Trupanion also covers costs associated with hereditary and congenital conditions, as well as dental injuries and illnesses. The insurance policy extends to chronic and ongoing conditions, and there are no payout limits per condition, lifetime, or per year. However, routine and preventive care, such as vaccinations, check-ups, and flea prevention, are not covered by Trupanion. With Trupanion, pet owners can have peace of mind knowing that their furry companions are protected against unexpected veterinary expenses, ensuring their health and well-being.
Yes, with Trupanion, you have the freedom to use any licensed veterinarian of your choice. Trupanion understands the importance of maintaining a trusted relationship with your veterinarian, so they don't restrict you to a network. Whether it's a general practitioner, specialist, or emergency clinic, you can visit any vet that your pet needs. Trupanion's goal is to provide seamless coverage, making it easy for you to access the best care for your furry friend. Simply pay your invoice at the time of visit and submit a claim to Trupanion for reimbursement. This flexibility ensures that you can receive the necessary medical care regardless of where you live or travel, giving you peace of mind while caring for your beloved pet.
No, Trupanion does not cover pre-existing conditions. A pre-existing condition is any illness or injury that your pet has exhibited signs or symptoms of before enrolling with Trupanion. This includes any conditions that were present but not diagnosed prior to enrollment. However, Trupanion does not consider every condition to be permanently pre-existing. If your pet experiences an illness or injury for the first time after being enrolled with us, it will be assessed as a new condition and may be eligible for coverage. Coverage of such conditions will be subject to the terms and conditions mentioned in the policy. It is recommended to review the policy details for more specific information regarding coverage eligibility.
Click the link above to get answers to just about any Trupanion customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Trupanion, and their purpose. Are any of these similar to the reason you are trying to call?
Inquire about pet insurance: "So I needed to know how much it's gonna be now."
- From a call lasting 12m 8s , Oct 21, 2024 6:57 PM
Billing discrepancy: "Why would it go from three hundred and eighty dollars to seven hundred dollars?"
- From a call lasting 8m 29s , Feb 14, 2024 2:11 PM
Assistance with claim submission: "I'm trying to fill out my first claim payout request form but I am unsure about some details like the membership number."
- From a call lasting 10m 38s , Feb 1, 2024 2:04 PM
Information about why customers call Trupanion is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Trupanion provides this option.
As a last, sometimes only, resort- Trupanion customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Trupanion's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Trupanion agent. This phone number is Trupanion's best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-569-7913 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Trupanion first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Trupanion has 1 phone number. It's not always clear what is the best way to talk to Trupanion representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Trupanion. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Trupanion. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.