Trupanion Customer Service

Ways to contact Trupanion and solve common issues

Use Trupanion's Phone Number

Trupanion's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Trupanion

Contacting Trupanion customer support

Below you can compare and contrast the 3 ways to contact Trupanion by looking at which ones are the fastest and which ones other customers recommend the most for solving Trupanion customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Trupanion across the following channels: Phone, Web, Chat.

Phone number / contactWaitVotes
Customer Service
2 mins85
Online Help at
Customer Service
< 2 hrs88
Live Chat at
Customer Service
2 mins88

Trupanion: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Trupanion.
What is the reimbursement process?
The reimbursement process with Trupanion is simple and hassle-free. After paying the veterinarian directly for your pet's treatment, you can submit a claim online or through the Trupanion mobile app. The documents needed for a claim include the itemized invoice, medical records, and any applicable diagnostics. Once the claim is submitted, Trupanion's dedicated team reviews it promptly and efficiently. Reimbursement is typically processed within 5 business days after approval. Trupanion offers direct payment to the veterinarian in select hospitals, eliminating the need for out-of-pocket expenses. With our comprehensive coverage, including hereditary and congenital conditions, we aim to provide peace of mind and financial support during your pet's time of need.
What does Trupanion pet insurance cover?
Trupanion pet insurance covers a wide range of medical expenses for cats and dogs. The coverage includes diagnostics, surgeries, hospital stays, medications, and veterinary supplements. Trupanion also covers costs associated with hereditary and congenital conditions, as well as dental injuries and illnesses. The insurance policy extends to chronic and ongoing conditions, and there are no payout limits per condition, lifetime, or per year. However, routine and preventive care, such as vaccinations, check-ups, and flea prevention, are not covered by Trupanion. With Trupanion, pet owners can have peace of mind knowing that their furry companions are protected against unexpected veterinary expenses, ensuring their health and well-being.
Does Trupanion cover pre-existing conditions?
No, Trupanion does not cover pre-existing conditions. A pre-existing condition is any illness or injury that your pet has exhibited signs or symptoms of before enrolling with Trupanion. This includes any conditions that were present but not diagnosed prior to enrollment. However, Trupanion does not consider every condition to be permanently pre-existing. If your pet experiences an illness or injury for the first time after being enrolled with us, it will be assessed as a new condition and may be eligible for coverage. Coverage of such conditions will be subject to the terms and conditions mentioned in the policy. It is recommended to review the policy details for more specific information regarding coverage eligibility.
Can I add multiple pets to my Trupanion policy?
Yes, you can add multiple pets to your Trupanion policy. Trupanion understands that many households have multiple pets, and they want to ensure that all of your furry companions are protected. With Trupanion, you can easily add additional pets to your existing policy. This means that you'll have comprehensive coverage for all your pets, including dogs, cats, and any other eligible animals. Adding a pet to your Trupanion policy is a simple process that can be done by contacting their customer service team or through their online portal. By having all your pets on one policy, you can enjoy the convenience of managing their healthcare expenses in a single place.
How are premiums calculated?
Premiums for Trupanion pet insurance are calculated based on several key factors. These include the age of your pet, the breed, and the location where you live. Other variables that influence premium rates are the selected deductible amount, the coverage plan chosen, and any optional add-ons. These factors collectively determine the risk and potential costs associated with insuring your pet. For example, younger pets typically have lower premiums as they are generally healthier. Purebred animals might have higher premiums due to breed-specific health risks. Furthermore, the cost of veterinary care can vary by location, consequently affecting premium rates. Trupanion allows pet owners to get personalized quotes to determine the specific premium for their four-legged companions.
Can I use any veterinarian with Trupanion?
Yes, with Trupanion, you have the freedom to use any licensed veterinarian of your choice. Trupanion understands the importance of maintaining a trusted relationship with your veterinarian, so they don't restrict you to a network. Whether it's a general practitioner, specialist, or emergency clinic, you can visit any vet that your pet needs. Trupanion's goal is to provide seamless coverage, making it easy for you to access the best care for your furry friend. Simply pay your invoice at the time of visit and submit a claim to Trupanion for reimbursement. This flexibility ensures that you can receive the necessary medical care regardless of where you live or travel, giving you peace of mind while caring for your beloved pet.
What is the waiting period for coverage?
The waiting period for coverage with Trupanion is 5 days. This means that any new illnesses or injuries your pet experiences within the first 5 days after policy activation will not be covered. However, any conditions that occur after this initial waiting period will be eligible for coverage, as long as they are not pre-existing. It is important to note that the waiting period only applies to new conditions and does not affect coverage for ongoing conditions that were existing prior to enrollment. Additionally, if your pet has previously been insured with another company, Trupanion may waive the waiting period and provide immediate coverage.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Trupanion customer support problem.

Does GetHuman work with Trupanion?

GetHuman does not work with Trupanion's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Trupanion at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Trupanion's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Trupanion at a Glance

Trupanion has 1 chat option
Trupanion has no customer email
Trupanion has 1 help forum
Trupanion has no twitter handle
Trupanion has no facebook page
Contact information overview

Answered on this page:

Does Trupanion offer 24/7 customer support?
Are there any breed restrictions for coverage?
Can I cancel my Trupanion policy?
Solutions to common issues

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