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Trupanion Customer FAQ

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What is Trupanion's Phone Number?

The question we are asked most often is about how to talk to Trupanion customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Trupanion Customer Questions

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Coverage Details

What does Trupanion pet insurance cover?

Trupanion pet insurance provides coverage for various unforeseen veterinary costs, concentrating on illnesses and injuries....
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Does Trupanion cover pre-existing conditions?

Trupanion does not cover pre-existing conditions that were present before the insurance started. However, if a pet has been...
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Are there any breed restrictions for coverage?

Trupanion does not enforce breed-specific restrictions for coverage, allowing a variety of pets to be insured. However,...
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Is there a cap on coverage for certain treatments?

Trupanion generally does not limit coverage for particular treatments, providing extensive financial support for various...
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Policies and Management

What is the waiting period for coverage?

Trupanion imposes distinct waiting periods for coverage, typically five days for accidents and 30 days for illnesses. These...
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Can I add multiple pets to my Trupanion policy?

Trupanion permits policyholders to insure multiple pets under the same plan, allowing for convenient management of coverage....
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Can I cancel my Trupanion policy?

Yes, a Trupanion policy can be canceled at any time, but doing so may impact ongoing claims and future benefits. A refund might...
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What is the process for getting coverage for a new pet?

To obtain coverage for a new pet with Trupanion, owners first choose a plan and provide details about the pet. After completing...
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Veterinarian Flexibility

Can I use any veterinarian with Trupanion?

Trupanion offers pet owners the freedom to select any licensed veterinarian for their pets. This includes local hospitals and...
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What happens if I switch veterinarians?

When changing veterinarians, Trupanion coverage typically remains intact as owners can select any licensed vet. Inform the new...
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Customer Support

How are premiums calculated?

Trupanion sets premiums using various factors like the pet's age, breed, location, coverage choices, and health history. Older...
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Does Trupanion offer 24/7 customer support?

Trupanion primarily offers customer support during standard business hours, but online resources are available 24/7 for pet...
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Claims and Reimbursement

What is the reimbursement process?

The reimbursement process with Trupanion is streamlined for pet owners, who initially pay the veterinarian and then submit a...
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How can I file a claim with Trupanion?

To file a claim with Trupanion, gather relevant documents like invoices and receipts. You can submit your claim via their...
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Are there limits on the number of claims I can submit?

Trupanion allows pet owners to submit an unlimited number of claims within a policy year, provided the pet is enrolled and...
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