Phone Number

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Customer service
Current Wait: 67 mins (52m avg)
Hours: Mon-Fri 7am-6pm, Sat 7am-5pm PST; best time to call: 3:45pm
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Reasons customers like you called recently

First off Torrid charged me twice for an online order. I was unable to contact a person...
My scheduled delivery for my package was yesterday. I believe that my package has been...
I need to request a verbal verification of employment, and I need the appropriate conta...
I wanna track my package
I was wondering if you purchase ****You get *** torrid cash*Then to use all of it you n...
My order * dt********** has not arrived*I ordered it on the *th and it's the *th. I pai...
I made a purchase on ******** in store with Torid credit card for $***.**. On...
Transunion Dispute Department *P.O. Box *****CHESTER, PA *****-***** *Report...
I have a few issues actually. I can't find my credit card. I just moved last month from...
I’m a torrid employee and I want to use my discount online! How do I go about getting g...
I purchased orders buy one get one **% off. I bought * items only received * @ **% off...
OH! for Pete's sake... how many ways do I need to describe the issue!!!! Some sort of...
I have torrid cash that I can't use.
I want to know how to use my Torrid cash. I'm not going to download any app to my phone.
I show that I have $** torrid cash with an additional "expired" $** torrid cash, but it...
See more recent reasons for calling

Help me with my issue

Customer Number 866-867-7431 - by the Numbers

Phone number to dial866-867-7431
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-6pm, Sat 7am-5pm PST
Best time to dial3:45pm
Navigate phone maze to a humanDirect to human
Average wait
Current wait67
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication70%
Quality of help85%
Customer votes608
Information last updatedFri Dec 02 2022 08:00:00 GMT+0000 (Coordinated Universal Time)'s Best Toll-Free/800 Customer Phone Number

This is's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a agent. This phone number is's Best Phone Number because 5,436 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-867-7431 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, has 1 phone number. It's not always clear what is the best way to talk to representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting - by phone or otherwise

While 866-867-7431 is's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for

What is GetHuman's Relationship to

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Playstation Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the PayPal Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Playstation or PayPal. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
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General customer information

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