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Torrid.com Customer FAQ

Top Answers & How-to Guides

What is Torrid.com's Phone Number?

The question we are asked most often is about how to talk to Torrid.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Torrid.com Customer Questions

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Order Tracking

How Do I Track My Package with Torrid.com?

It is always a good idea to track your package with Torrid.com to find out when you can expect your order so you can watch for...
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How long will it take for my order to be delivered?

The delivery duration for an order from Torrid.com depends on the chosen shipping method and location. Standard shipping...
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What should I do if my order is lost during shipping?

If an order from Torrid.com goes missing during shipping, it's best to first review the confirmation email and tracking details...
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Returns and Exchanges

What should I do if I receive a damaged or defective item?

If a customer receives an item from Torrid.com that is defective or damaged, they should take clear photos of the item for...
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What is Torrid's return policy?

Torrid's return policy allows returns within 60 days for a full refund or exchange, provided items are unworn and have tags....
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What is the process for initiating an exchange with Torrid?

Exchanging items with Torrid involves checking their return policy, ensuring items are unworn and tagged, retrieving order...
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Order Management

Can I cancel or edit my order after it has been placed?

After placing an order on Torrid.com, canceling or editing it depends on the order's status. If it is still processing, there...
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Do you offer international shipping?

Torrid.com provides international shipping, allowing non-U.S. customers to access their fashion. Shipping specifics may differ...
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What payment methods are accepted on Torrid.com?

Torrid.com offers various payment methods, including major credit cards like Visa, MasterCard, American Express, Discover,...
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Promotions and Discounts

Can I use multiple promo codes on one order?

Torrid.com typically permits only one promotional code per order, so customers should select the one that yields the greatest...
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What are Torrid Haute Cash rewards and how do I use them?

Torrid Haute Cash rewards allow customers to earn discounts during specific promotional periods by making qualifying purchases....
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Are there any exclusions or limitations on using promo codes or discounts?

When using promo codes at Torrid.com, customers should note potential exclusions like clearance items or gift cards. Discounts...
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Gifting Options

Do you offer gift wrapping or gift cards?

Torrid.com does not provide gift wrapping, but customers can buy gift cards in different denominations. This allows recipients...
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How can I find my size on Torrid.com?

To find your size on Torrid.com, consult the sizing chart, which includes measurements for bust, waist, and hips. Torrid offers...
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Are there loyalty or rewards programs specifically for Torrid customers?

Torrid offers a loyalty program called Torrid Insider that rewards customers for purchases made in-store and online. Members...
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We look to the Torrid.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Torrid.com issues reported to GetHuman
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