What should I do if I receive a damaged or defective item?
Asked a year ago
If you receive a damaged or defective item from Torrid.com, please contact our Customer Service team as soon as possible. Provide them with your order number and details about the issue so they can assist you with resolving the situation. We apologize for any inconvenience and will work with you to exchange or refund the item based on our return policy. Your satisfaction is our top priority, and we are committed to making things right for you. Thank you for shopping with Torrid.
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