What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Torrid.com, they should first document the issue by taking clear photographs of the item in question. This evidence can be helpful when addressing the situation. Customers should then refer to the Torrid.com website for guidance on how to process returns or exchanges. Torrid typically has a return policy that outlines the steps to take if an item is received in less than satisfactory condition. Generally, the process may involve logging into the customer's account, locating the order, and initiating a return request. Some customers may also find a return form included in their package, which can provide additional instructions. Depending on the circumstances, it is possible that Torrid will offer a replacement or refund for the damaged or defective product. It is always advisable to act promptly, as there may be specific time limits within which a customer must report the issue. Customers can check the FAQ section on the Torrid site for more detailed information regarding product damage and their options.