What is the process for initiating an exchange with Torrid?

The process for initiating an exchange with Torrid typically involves a few straightforward steps. First, customers should review the return and exchange policy available on the Torrid website, as this provides essential information regarding eligibility and timelines. Usually, items must be in unworn, unwashed condition with tags attached to qualify for an exchange. To begin the exchange process, customers generally need to locate their order confirmation email or sign into their account on torrid.com to retrieve the order details. From there, they can start the exchange by filling out the return form included in the original package, indicating the items they wish to exchange and specifying the replacement items. Customers can then package the items securely, including the completed return form, and ship them to the designated return address. It is advisable to retain proof of shipping for tracking purposes. Once Torrid receives the returned items, the exchanged items are typically sent out promptly. For the most accurate and current guidelines, it is best for customers to refer to the Torrid website directly, as policies may change over time.