Tim Hortons Customer Service

Phone Number & Contact Info

Tim Hortons's Best Phone Number

Toll-free·Calls Customer Service·Most popular Tim Hortons number

How do I talk to a live human at Tim Hortons?

A:Calling this Tim Hortons number should go right to a real human being

Does Tim Hortons offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Tim Hortons phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Tim Hortons number should go right to a real human being
Below are some clips we've found from Tim Hortons's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello. And please listen carefully as our menu options may have changed. Calls are recorded for quality assurance. We're very excited to tell you about a special promotion for select callers. This will only take a moment. By answering just a few questions, we will find out if this offer is right for you. If you're interested in saving money on car insurance, and wanna hear about the best rates in the entire country, please press one and one of our representatives will assist you. To save money on car insurance, press one now to speak with an insurance representative."
Excerpt from a call with Tim Hortons
Tuesday, April 16, 2024 6:19 AM

The first phone menu

"Hello, and please listen carefully as our menu options may have changed. Calls are recorded for quality assurance. We're very excited to tell you about a special promotion for select callers. This will only take a moment. By answering just a few questions, we will find out if this offer is right for you. Are you or is someone in your household fifty years of age or older?
Press one for yes.
If you or someone in your household is fifty years of age or older. Other Press pound."
Excerpt from a call with Tim Hortons
Wednesday, May 22, 2024 2:28 PM

After you press 1

"Are you or is someone in your household Hello, and congratulations. Just for calling today, we're offering you a free medical alert device. You know it's the little life saving button you can wear around your neck in case of an emergency. Thank you for calling the is Jessica on a recorded line. Can you hear me okay?
These devices are often very expensive, so press one now to take advantage of this special offer and enjoy the peace of mind that comes with twenty four seven support.
Don't wait. Press one now or remain on the line for additional options."
Excerpt from a call with Tim Hortons
Monday, February 12, 2024 12:54 PM
In fact, much of this information on this page is superfluous because this Tim Hortons phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Tim Hortons operates the call center for this 888-376-4835 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 235 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tim Hortons phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tim Hortons staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Tim Hortons is Sunday. The most busy day to call is Wednesday, which averages 167% more phone calls by comparison. Again, this is based on a sample of 235 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Tim Hortons

In summation, the best day to call Tim Hortons is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Tim Hortons

If you have time to do a bit of reading before you call Tim Hortons, we recommend you read over some of our problem-specific articles.

Are there any vegetarian options at Tim Hortons?

Yes, Tim Hortons offers several vegetarian options to cater to customers with diverse dietary preferences. Our menu includes a variety of items suitable for vegetarians. For breakfast, we offer classic options like oatmeal, bagels, breakfast sandwiches with egg and cheese, and a selection of baked goods such as muffins and croissants. Throughout the day, customers can enjoy garden salads, hearty soups, and sandwiches with a range of vegetarian fillings like cheese, lettuce, tomato, and cucumber. We also serve popular vegetarian beverages like hot and iced coffee, tea, hot chocolate, and smoothies. At Tim Hortons, we strive to provide a range of choices to accommodate different dietary needs while ensuring great taste and quality.

Are Tim Hortons' products nut-free?

Yes, Tim Hortons' products are not guaranteed to be nut-free. While they strive to provide a safe and inclusive environment for all customers, they cannot guarantee that their products are completely free from nuts or other allergens. Their products may come into contact with nuts during the production process, and cross-contamination is possible. Tim Hortons advises customers with nut allergies to exercise caution and to check ingredient listings and allergen statements for specific products. Additionally, they recommend informing the staff about any allergies and they will do their best to accommodate individual dietary needs. However, it is essential for customers with severe nut allergies to be aware of the potential risks and take necessary precautions when consuming Tim Hortons' products.

What time does Tim Hortons open?

Tim Hortons opens at different times depending on the location. Generally, most Tim Hortons restaurants open early in the morning, typically around 6:00 am or 7:00 am. However, opening hours can vary based on factors such as the day of the week, whether it is a holiday, and the specific location. Some Tim Hortons may open as early as 5:00 am, especially those in areas with high customer demand for breakfast. To find the exact opening time for a specific Tim Hortons restaurant near you, it is recommended to check the company's website, utilize their mobile app, or contact the local restaurant directly.

Top Tim Hortons customer service problems

Click the link above to get answers to just about any Tim Hortons customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Tim Hortons, and their purpose. Are any of these similar to the reason you are trying to call?
Wrong number dialed: "I've been dialing the wrong number, looking for Kim Horton."
- From a call lasting 1m 38s , May 22, 2024 2:28 PM
General inquiry: "I'm calling Tim Horton."
- From a call lasting 1m 1s , Jan 3, 2024 4:32 PM

Conclusion and closing notes

This is Tim Hortons's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tim Hortons agent. This phone number is Tim Hortons's best phone number because 2,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-376-4835 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Tim Hortons first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tim Hortons has 1 phone number. It's not always clear what is the best way to talk to Tim Hortons representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Tim Hortons. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tim Hortons. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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