A:Must choose an option 1-5.Our free phone can also navigate phone menus to get a live human at TiVo for you.
Q:
Does TiVo offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm PST.The least busy day is Friday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-5pm PST · Option 2 · Support via text message, press 5. Billing and account-related questions, press 1. Activate service on TiVo device, press 2. Purchase a TiVo device, press 3. Technical support, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TiVo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TiVo phone number to document the phone system.
Here is how our research team describes the way the TiVo phone system greets you: Support via text message, press 5. Billing and account-related questions, press 1. Activate service on TiVo device, press 2. Purchase a TiVo device, press 3. Technical support, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5.
Below are some clips we've found from TiVo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling TiVo customer support.
Due to higher than expected call volume, we are currently experiencing unusually long hold times.
You may find answers to your questions by visiting us at tbo dot com slash support.
Alternatively, please try your call again later Again, we apologize for any inconvenience that this has caused.
Thanks for calling TiVo customer support.
This call will be recorded for quality and record keeping purposes.
If you wanna activate a device or update account and payment information, please visit us at tavo dot com forward slash my account.
If you are experiencing a technical issue, get help at Tevo dot com.
Forward slash support for troubleshooting help.
If you are calling from a mobile phone and would like support via text message, from TiVo, press five.
By pressing five, you agree to receive this message and any carrier message and data fees that may apply.
Otherwise, please select one of the following four options.
Billing and account related questions, press one."
Excerpt from a call with TiVo
Tuesday, May 7, 2024 6:59 PM
What are the hours and when should I call?
TiVo operates the call center for this 877-367-8486 phone number Mon-Fri 8am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TiVo call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TiVo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TiVo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TiVo is Friday.The most busy day to call is Tuesday, which averages 45% more phone calls by comparison.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call TiVo is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TiVo staffs the call center well on Friday.
Why Customers Call TiVo
If you have time to do a bit of reading before you call TiVo, we recommend you read over some of our problem-specific articles.
You can decide to factory reset your TiVo for a wide variety of reasons. When you do, you should first ensure you have tried all the troubleshooting solutions possible. Performing a factory reset on your TiVo involves clearing and deleting all the information on your TiVo. The process is different for different TiVo versions. For any problems, contact customer service.
Click the link above to get answers to just about any TiVo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TiVo, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting new equipment: "I just got to buy a new box because that's not gonna do anything to me."
- From a call lasting 5m 49s , Nov 4, 2024 10:18 PM
TiVo box troubleshooting: "I can't change channels, channels won't come up."
- From a call lasting 7m 45s , Nov 4, 2024 10:07 PM
Netflix issue: "It's about my Netflix."
- From a call lasting 10m 24s , Sep 11, 2024 8:29 PM
Billing inquiry: "I got an email saying I purchased a $150 plan when all I did was reboot my TiVo account."
- From a call lasting 44m 59s , Feb 22, 2024 4:25 PM
Information about why customers call TiVo is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TiVo provides this option.
Use the link to connect with customer service through Twitter
TiVo, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of TiVo, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- TiVo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TiVo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TiVo agent. This phone number is TiVo's best phone number because 7,986 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-367-8486 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call TiVo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook. In total, TiVo has 2 phone numbers. It's not always clear what is the best way to talk to TiVo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TiVo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TiVo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.