TiVo Customer Service

Contact TiVo & solve common issues

Use TiVo's Phone Number

TiVo's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about TiVo. Below you will also find the phone and non-phone-based contact information we've gathered.

TiVo: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for TiVo.

Contacting TiVo customer support

Below you can compare and contrast the 6 ways to contact TiVo by looking at which ones are the fastest and which ones other customers recommend the most for solving TiVo customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact TiVo across the following channels: Phone, Web, Chat, Twitter, Facebook.

Phone number / contactWaitVotes
877-367-8486
Customer Service
2 mins79
877-289-8486
Purchasing
2 mins256
Online Help at tivoidp.tivo.com
Customer Service
< 2 hrs115
Live Chat at tivoidp.tivo.com
Customer Service
3 mins162
https://twitter.com/tivosupport
Customer Service
12 mins111
facebook.com/TiVo/
Customer Service
15 mins92

Recent reasons customers contacted TiVo:

Trying to get disney* app and it is saying I need a ip address please help
I changed all my information to my wife’s information online at TiVo.com but it wouldn...
TELL ME STEP BY STEP INSTRUCTIONS ON HOW TO FIX IT PLEASE
Not able to pair Roamio remote using RF
Transfer lifetime programming to new tivo DVR?
Buying new tivo dvr. Can i transfer lifetime program to new dvr?
Questions about TIVO Edge for Cable:*Will I need to get a new cable card?*will my TIVO...
I need a new remote*I have change the batteries *It is not working
Tivo Roamio not responding acknowledging *humbs down command
Functional remote not responding with tivo mini box
i own * tivo premiers one in lr one in br and they have stopped transffering between ea...
Tivo's website is not the least bit clear as to what all is needed to have a TV experie...
Had finished watching program on TIVO. Entered DELETE option. Screen now flickering b...
Had finished watching program on TIVO. Entered "DELETE" option. Screen went to flickeri...
Need help getting my iPad and Tivo app to work together.

Help me with my issue

Does GetHuman work with TiVo?

GetHuman does not work with TiVo's customer support operations, directly or in any other way. GetHuman has no partnership or relation to TiVo at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check TiVo's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting TiVo at a Glance

TiVo has 1 chat option
TiVo has no customer email
TiVo has 1 help forum
TiVo has 1 twitter handle
TiVo has 1 facebook page
Contact information overview

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