TiVo Customer Service Issues

I received an email stating that my TiVo service would be changed due to my supposed participation in the Summer Breeze program, which I did not take part in. I did not request or agree to any alterations to my TiVo service. I am looking for confirmation that my service plan will remain unchanged and my TiVo will not be deactivated. It seems that the termination emails were sent to customers on a promotion list rather than those involved in the Summer Breeze campaign. I anticipate your response regarding this issue. Thank you, Dave Pointer.

I need to cancel my TiVo service promptly as the provided customer service number on their website is not in service. My condo association required us to switch to DirecTV, which rendered my newly installed TiVo system unusable. Despite being a loyal TiVo customer for over a decade, I am disappointed by the lack of a functioning cancellation number. It is frustrating that TiVo only allows cancellations over the phone, adding further annoyance to the situation.

I just purchased a new TiVo Bolt to replace my TiVo Romeo, but I am confused about the pop-up strip displaying Netflix and other features. I would like to disable this and solely access the TV functions without the smart TV features. How can I remove the smart TV part on my new TiVo Bolt?

Subject: Assistance Needed for Tivo Bolt Vox DVR Dear Support Team, I reside in Kolkata, India, and have encountered an issue with my Tivo installed here. As there is no local support available due to Tivo being intended for the U.S.A. and Canada, I took the leap to purchase it for its innovative technology. Despite its limitations, I am hopeful that Tivo will expand its services in India soon. I procured the product through Amazon U.S. after researching on Youtube. I am the end user and responsible for reloading or reinstalling the software if needed, showing my determination to overcome this challenge. I appreciate your assistance and eagerly await your response. Best regards, Dipankar Sen

Hi, I am not a TiVo customer, but my sister is. We have TiVo in the living room and her room, and we want to add one in my room. We both live at the same address but have separate Comcast Xfinity accounts. I have internet service only because I enjoy playing video games, while she has TV cable and internet service. I am trying to find a way to watch live TV content in my room without using her internet service. We attempted to use the smart TV browser for TiVo online, but it did not allow us to watch any broadcasts due to a gateway issue. I understand that Comcast Xfinity cable service is not over the air, so it makes sense why it didn't work. However, I can watch on my phone with the TiVo app. I am puzzled as to why there is a difference. In essence, my main question is, if we purchase another Mini, will it work via MoCA without using her internet service? Any recommendations or assistance would be greatly appreciated.

I pay my TiVo bill annually. I recently updated my credit card information with TiVo. The recent bill was charged to my new Visa card without issues. However, today I received a notification warning me that my TiVo service would be discontinued if I didn't pay. I called TiVo and confirmed the payment went through. Now, when I try to watch TiVo, it's asking me to enter an activation code - something I've never had to do before. This is frustrating as I've always been a loyal customer. It seems like an error on TiVo's end. I need assistance getting my account reactivated. Appreciate any help.

My TIVO unit in the living room ([redacted]-[redacted]-56C6) is experiencing an issue where the guide screen is incomplete. Some channels display correct information, while others show the message "title not available." The same channel can have correct information for some programs and not for others. I've attempted guided setup twice with no improvement. This problem began three days ago. Additionally, a new issue started yesterday where live programs, when paused and resumed, become pixelated for a period before returning to normal. The duration of pixelation seems to be linked to the pause duration, ranging from seconds to minutes. Interestingly, this problem only happens with live TV and not recorded programs.

I need assistance replacing my Bolt OTA with a Bolt Vox. I began looking into cord-cutting options in January and purchased a TiVo system, including the Bolt OTA box, based on misleading information from a salesperson. I later realized that the Bolt OTA requires an antenna, which I cannot use due to tree coverage. I now need to switch to a Bolt Vox model. How quickly can this be done? During the initial purchase, it was mentioned that all devices would be authorized together. Can this be considered to simplify the installation process? Despite the confusion caused by the salesperson, I still believe in the TiVo experience and hope to enjoy it once I have the correct equipment. Thank you for your attention to this matter. Regards, Bob C.

I recently received my TiVo Stream 4K, but unfortunately, it's dead on arrival. I've tested it on two TVs, using six HDMI ports and two different power outlets, but there's no power or sound, nothing at all. After speaking with two customer service agents to get a return authorization number and a replacement unit, I encountered some frustrating issues. The first agent seemed confused and then transferred me to the "Home Office." The second agent didn't even know what a TiVo Stream 4K was and had to put me on hold twice to find out. Despite explaining my experience with other HDMI devices and Tivo history, I still couldn't get a resolution after being on the phone for 53 minutes. They claimed they couldn't send me a replacement since the product is only sold online. I hope someone from TiVo reads this to improve their customer service.

I am wondering if there is a TiVo unit available that supports watching and recording Live TV programs using "Hulu with Live TV" or other streaming apps when cable or an OTA antenna are not an option. I have always liked TiVo, but without this capability, it doesn't meet my needs. It would be great if TiVo could consider this for future development. We discovered that the TiVo Edge doesn't work for watching or recording Live TV without an OTA antenna, which is not suitable for our location due to hilly terrain blocking the TV signal. The device also lacks support for streaming apps like "Hulu with Live TV." Even though their instructions advise not returning it to the retailer, we reached out for help. When I contacted customer service by phone, they couldn't assist because it was purchased through eBay. I emailed customer service explaining the situation, but they just directed me to call again. Regardless of where it was bought, TiVo does not seem willing to follow their own return instructions.

I have an older TiVo box that has suddenly stopped working properly. Initially, the live TV feature malfunctioned, and the connection to the source would frequently disconnect. To temporarily resolve this issue, I had to unplug and plug the device back in. However, after multiple reboots, it stopped working completely and now shows a blinking of all lights, known as “the lights of death.” I suspect there might be an internal drive malfunction. As a result, the TiVo upstairs, a Mini, has also been affected and no longer functions. I believe I may need to replace the larger TiVo box, but I am unsure about which model to choose. I require assistance with diagnosing the problem and determining the right TiVo device to order. Please contact me for further assistance. Thank you. - Ashley

Please send me a recorded DVD with instructions on how to use TiVo, including setting up and utilizing the remote control. I am a visual learner and prefer demonstrations on how to record multiple movies simultaneously, schedule recordings, save shows from streaming services like Disney Plus and Sling TV, access content on a 14 TB WD Hard Drive, schedule series recordings, set up guides, program the remote, use voice control, Skipmode, Home, onesearch, onepass, Quick Mode, Auto play Next Episode, and Quickview. Thank you.

I am experiencing issues with connecting my two minis. I bought an Edge, but it turned out faulty. The minis updated their firmware during the Edge installation. When I switched back to my Bolt, it worked fine, but the minis refuse to connect. Despite multiple attempts and conversations with tech support, I haven't been able to resolve the problem. I prefer not to update my Bolt to version 4; I simply want to fix my minis. Can they be repaired separately?

I'm having issues with the new TiVo Edge screen display on my TV. The white characters on a gray background are nearly impossible to read. Additionally, my old TiVo Roamio had RCA connectors that were necessary for my setup, which the TiVo Edge lacks. I attempted to use a 2 female HDMI to 1 male connector/splitter on the Edge, but it did not work at all. What should I do now?

The information provided on Tivo's website is confusing when trying to understand what is required for a TV setup with local and streaming channels. The Mini Lux is marketed as a "whole home" solution, suggesting it serves all TVs, but further details indicate it may only work in one room. The TIVO Stream 4K adds to the complexity, making it unclear how it fits in with the DVR. For a setup involving 3 TVs with local channels like FOX News, Newsmax, OAN, food, movies, documentaries, and entertainment, determining the necessary equipment from TIVO is challenging due to the confusing website information and unclear pricing.

TDS cable in my area is discontinuing Tivo and cable card support. They claim their new equipment will provide a better experience for everyone in the neighborhood and won't support Tivo-specific feeds. With no other options available and poor antenna reception in my location, I am concerned about the future of my Tivo DVR. TDS insists that Tivo is outdated and wants me to switch to their equipment against my preference. This change affects other residents with Tivos as well. I am left wondering if my Tivo is now considered obsolete and what alternatives I have moving forward.

The TiVo system seems to be experiencing connectivity issues despite the correct setup of power, Ethernet, HDMI, and antenna wires. Yesterday it was functioning properly, but this morning indicated no connection with one orange, one blue, one green, and two red lights illuminated on the front, possibly blinking. Attempted to resolve by unplugging and replugging the power, now only the orange and blue lights are on with the same connectivity problem persisting. The serial number is [redacted]-[redacted]-0EC9, and the model number is TCD746320. This TiVo is exclusively for antenna use, not cable.

On May 25, [redacted], I bought a Tivo Edge with a lifetime service plan to upgrade from my current Tivo Bolt with a lifetime service plan. However, my cable provider, Spectrum, refused to transfer the card from the Bolt to the Edge. After a frustrating hour on the phone, I learned that Spectrum no longer offers cable card service and pressured me to order DVRs to replace the Bolt and 3 MINIs as the only solution. Feeling stuck, I need to return the Edge for a refund and cancel the service plan.

Regarding TiVo case #[redacted]9, I called today on June 16, [redacted], at around 12:10pm (EST). Additional details not included in the notes: I purchased a defective TiVo Edge (D6E-0CEF-[redacted]-54AE) and exchanged it for a replacement TiVo (D6E-0DCA-CE30-EA8F, my current box). TiVo kept charging my credit card for 4 years for both boxes, even though I only had one in my possession. When I requested a refund or compensation, a TiVo representative blamed me for not canceling the service on the box I no longer had and refused to offer any restitution, claiming it was due to my negligence.

I encountered issues with my TIVO Bolt that stopped working suddenly. I tried setting up a Reconditioned TIVO Edge I had from a previous problem, but it encountered a serious error within 30 minutes. Thinking it was the reconditioned unit, I purchased a New TIVO Edge. However, it also experienced the same error within the same timeframe and has been stuck for more than 3 hours now. The screen advises not to turn it off, but I am concerned about it getting damaged. I've been unable to reach a human customer support representative for assistance. Any advice is appreciated.