Thompson Cigar Company Customer Service

Phone Number & Contact Info

Thompson Cigar Company's Best Phone Number

800-216-7107
Toll-free·Calls Customer Service·Most popular Thompson Cigar Company number
Q:

How do I talk to a live human at Thompson Cigar Company?

A:Calling this Thompson Cigar Company number should go right to a real human being
Q:

Does Thompson Cigar Company offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5:30pm EST. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Thompson Cigar Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Thompson Cigar Company number should go right to a real human being
In fact, much of this information on this page is superfluous because this Thompson Cigar Company phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Thompson Cigar Company operates the call center for this 800-216-7107 phone number Mon-Fri 9am-5:30pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 63 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thompson Cigar Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thompson Cigar Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Thompson Cigar Company is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 63 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Thompson Cigar Company

In summation, the best day to call Thompson Cigar Company is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Thompson Cigar Company staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Thompson Cigar Company

If you have time to do a bit of reading before you call Thompson Cigar Company, we recommend you read over some of our problem-specific articles.

What is Thompson Cigar Company's return policy?

Thompson Cigar Company offers a hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The returned items must be in their original condition and packaging, with all accessories and paperwork included. To initiate a return, simply contact our customer service team and provide your order details. They will guide you through the process and provide a return shipping label if needed. Once we receive the returned items, we will promptly process your refund or exchange. Please note that personalized or engraved items cannot be returned unless there is a manufacturing defect. At Thompson Cigar Company, your satisfaction is our top priority.

Can I add gift wrapping to my order?

Yes, you can add gift wrapping to your order at Thompson Cigar Company. We offer gift wrapping services to make your purchase extra special. Simply select the gift wrapping option during the checkout process and our team will ensure your order is beautifully wrapped before shipping it out. Whether you're sending a gift to a friend or treating yourself, our gift wrapping service adds an elegant touch that will be appreciated. Please note that additional fees may apply for this service. Get ready to impress with a perfectly wrapped package from Thompson Cigar Company.

Do you have a loyalty or rewards program?

Yes, Thompson Cigar Company features a loyalty program called Thompson Rewards. As a member of Thompson Rewards, customers can earn points for every dollar spent on purchases. These points can be accumulated and then redeemed for exclusive discounts, free shipping, and other exciting perks. Customers can also earn points by referring friends or writing product reviews. The loyalty program enhances the overall shopping experience by offering additional incentives and discounts to loyal customers. To join Thompson Rewards, customers can sign up for a free account on our website and start earning points immediately. With Thompson Rewards, we aim to reward our valued customers for their continuous support and loyalty.

Top Thompson Cigar Company customer service problems

Click the link above to get answers to just about any Thompson Cigar Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Thompson Cigar Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thompson Cigar Company agent. This phone number is Thompson Cigar Company's best phone number because 378 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-216-7107 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Thompson Cigar Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Thompson Cigar Company has 1 phone number. It's not always clear what is the best way to talk to Thompson Cigar Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Thompson Cigar Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thompson Cigar Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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