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Thompson Cigar Company Customer FAQ

Top Answers & How-to Guides

What is Thompson Cigar Company's Phone Number?

The question we are asked most often is about how to talk to Thompson Cigar Company customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Thompson Cigar Company Customer Questions

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Order Management

How do I cancel or change my order?

To cancel or change an order at Thompson Cigar Company, it is essential to act quickly. Modifications are usually possible only...
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Can I track my order online?

Customers can track their Thompson Cigar orders online through the website. After placing an order, they receive a confirmation...
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What should I do if my cigar arrives damaged?

If a cigar arrives damaged, assess the packaging and cigar for visible issues. Document any damage with photos and review...
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Shipping Information

What are the shipping rates and delivery times?

Thompson Cigar Company provides various shipping options that affect rates based on order size and location. Standard shipping...
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Do you offer international shipping?

Thompson Cigar Company mainly ships within the United States, with limited or no options for international shipping, depending...
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Are there any restrictions on shipping tobacco products?

Shipping tobacco products is governed by various regulations that differ by state and country. In the U.S., individuals must be...
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Returns and Policies

What is Thompson Cigar Company's return policy?

Thompson Cigar Company allows most items to be returned within thirty days, but the product's condition affects eligibility....
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Are there any age restrictions to purchase tobacco products?

There are age limits for buying tobacco products in the U.S., with a minimum age of twenty-one set federally since December...
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Payments and Rewards

What payment methods do you accept?

Thompson Cigar Company accepts major credit cards like Visa, MasterCard, American Express, and Discover for online purchases....
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Do you have a loyalty or rewards program?

Thompson Cigar Company has a loyalty program called the Thompson Cigar Club, rewarding customers for purchases with points...
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Gift Options

Can I add gift wrapping to my order?

Thompson Cigar Company provides gift wrapping services for orders, depending on the items and promotions available. Customers...
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Do you provide suggestions for cigar pairings?

Thompson Cigar Company offers general guidelines for pairing cigars with beverages, recommending that the flavors and strengths...
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Cigar Collections

Are there any limited edition or special release cigars available?

Thompson Cigar Company regularly offers limited edition and special release cigars that feature unique blends and...
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Can I subscribe to receive regular shipments of cigars?

Yes, Thompson Cigar Company provides a subscription service for regular cigar shipments, allowing customers to select their...
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Thompson Cigar Company issues reported to GetHuman
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