What is Thompson Cigar Company's return policy?

Thompson Cigar Company offers a hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The returned items must be in their original condition and packaging, with all accessories and paperwork included. To initiate a return, simply contact our customer service team and provide your order details. They will guide you through the process and provide a return shipping label if needed. Once we receive the returned items, we will promptly process your refund or exchange. Please note that personalized or engraved items cannot be returned unless there is a manufacturing defect. At Thompson Cigar Company, your satisfaction is our top priority.