What is your return policy?

Our return policy at ThompsonCigar is designed to ensure customer satisfaction. We understand that sometimes our products might not meet your expectations and we strive to resolve any issues promptly. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange, as long as the item is in its original condition and packaging. However, customized items and perishable goods are non-returnable. To initiate a return, simply contact our customer service team for assistance. Please note that shipping charges are non-refundable unless the return is due to an error on our part. At ThompsonCigar, we prioritize providing an exceptional shopping experience, and our return policy is intended to give you peace of mind when making a purchase.