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ThompsonCigar.com Customer FAQ

Top Answers & How-to Guides

What is ThompsonCigar.com's Phone Number?

The question we are asked most often is about how to talk to ThompsonCigar.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To set up an account on ThompsonCigar.com, go to the website and click "Sign In" or "My Account" at the top right. Then follow...

Are there membership benefits available at Thompson Cigar?

Thompson Cigar offers a loyalty program called the Thompson Cigar Club, which provides members with exclusive discounts,...
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Recent ThompsonCigar.com Customer Questions

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Account Management

How do I create an account?

To set up an account on ThompsonCigar.com, go to the website and click "Sign In" or "My Account" at the top right. Then follow...
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Are there membership benefits available at Thompson Cigar?

Thompson Cigar offers a loyalty program called the Thompson Cigar Club, which provides members with exclusive discounts,...
Read more

Can I schedule recurring orders on ThompsonCigar.com?

ThompsonCigar.com does not offer a feature for scheduling recurring orders, so customers must place orders individually each...
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Order Tracking and Changes

How can I track my order?

To track an order from ThompsonCigar.com, customers can log into their account and check "My Orders" for details....
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What are your shipping methods and delivery times?

ThompsonCigar.com provides various shipping options, including standard ground and expedited shipping. Typically, standard...
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Can I cancel or change my order after it has been placed?

ThompsonCigar.com allows limited time for order changes or cancellations due to quick processing. Customers should review the...
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Payments and Promotions

How do I apply a promo code to my order?

To apply a promo code on ThompsonCigar.com, go to the checkout page where you will find a field for entering your code. Input...
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What payment methods do you accept?

ThompsonCigar.com accepts various payment options, including major credit cards and PayPal for added security. It is best to...
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Shipping and Delivery

What is your return policy?

ThompsonCigar.com offers a clear return policy allowing customers to return items within a set period for a refund or exchange,...
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Do you offer international shipping?

ThompsonCigar.com mainly ships within the United States, with limited service to select international locations, but not all....
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Cigar Authenticity and Care

Are your cigars guaranteed to be authentic?

ThompsonCigar.com is dedicated to ensuring that all cigars sold are authentic, sourcing products from reputable suppliers, and...
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How should I store my cigars from Thompson Cigar?

To properly store cigars from Thompson Cigar, a humidor is best, keeping it at around 70 degrees Fahrenheit and 70 percent...
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Gift and Age Information

Do you offer gift cards?

ThompsonCigar.com does not explicitly list gift cards among their offerings. However, they provide many products ideal for...
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What is the minimum age to purchase cigars from Thompson Cigar?

To buy cigars from Thompson Cigar, customers need to be at least 21 years old, as mandated by federal and state law. Age...
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We look to the ThompsonCigar.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ThompsonCigar.com issues reported to GetHuman
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