What should I do if my cigar arrives damaged?

If a cigar arrives damaged, it is important to assess the situation calmly. The first step is to carefully inspect the packaging and the cigar itself to determine the extent of the damage. If the packaging shows visible signs of damage, such as dents, tears, or wetness, it may be an indication that the cigar could also be compromised. Next, it is helpful to take photos of the damaged packaging and the cigar. This documentation can be useful if further action is needed. Once you have gathered the necessary information, you may want to consider the options available to you. While specific protocols can vary depending on the policies of Thompson Cigar Company, it is generally a good idea to review their website for any guidance on damaged products. Many companies have customer service sections that outline the steps to take when dealing with damaged goods. In some cases, you may be able to request a replacement or a refund for the damaged cigar. If it is safe to do so, you could also inquire about any quality assurance processes that might be in place to ensure that such incidents are minimized in the future. If you require assistance, visiting the customer service area of the Thompson Cigar Company's website may provide further details on how to proceed with your issue. Remember, taking prompt action can help resolve the situation efficiently and allow you to enjoy your cigars without concern.