Thermos Brand Customer Service

Phone Number & Contact Info

Thermos Brand's Best Phone Number

877-419-8272
Toll-free·Calls Customer Service·Most popular Thermos Brand number
Q:

How do I talk to a live human at Thermos Brand?

A:Calling this Thermos Brand number should go right to a real human being
Q:

Does Thermos Brand offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Thermos Brand phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Thermos Brand number should go right to a real human being
In fact, much of this information on this page is superfluous because this Thermos Brand phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Thermos Brand operates the call center for this 877-419-8272 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thermos Brand phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thermos Brand staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Thermos Brand is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Thermos Brand

In summation, the best day to call Thermos Brand is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Thermos Brand staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Thermos Brand

If you have time to do a bit of reading before you call Thermos Brand, we recommend you read over some of our problem-specific articles.

What is the warranty on Thermos brand products?

Thermos Brand provides a warranty on their products to ensure customer satisfaction. Our warranty policy offers a limited warranty on manufacturing defects in materials or workmanship for a specific period of time. The warranty duration may vary depending on the specific product. We encourage our customers to check the warranty information provided with their Thermos product or on our website for accurate details related to their purchase. Our warranty covers replacement or repair of the product, free of charge, within the specified warranty period. Please reach out to our customer service team for any warranty-related queries or to initiate a warranty claim. We strive to uphold the quality and durability of our products, ensuring a worry-free experience for all Thermos Brand customers.

Are Thermos products BPA-free?

Yes, all Thermos products are BPA-free. Thermos is committed to providing safe and high-quality products to its customers. BPA, or Bisphenol A, is a chemical that is commonly found in plastics and can potentially leach into food or beverages. However, Thermos eliminates this concern by ensuring that their products are free from BPA. They use high-quality materials that are certified to be safe for food contact. Thermos understands the importance of offering BPA-free options to promote the health and well-being of their customers. Whether it's their travel mugs, food jars, or water bottles, you can trust that Thermos products are free from BPA, allowing you to enjoy your food and drinks without any worry.

Is my Thermos flask leak-proof?

Yes, all Thermos flasks are designed to be leak-proof. Our flasks are equipped with a secure and tight sealing lid to prevent any leakage. The unique vacuum insulation technology used in our flasks ensures that no liquid or heat escapes, keeping your beverages hot or cold for extended periods. The lid features a reliable and easy-to-use locking mechanism that guarantees a leak-proof seal, giving you peace of mind while you carry your Thermos flask on the go. Whether you are traveling, hiking, or enjoying outdoor activities, you can trust that your Thermos flask will keep your drinks securely contained without any spills or leaks.

Top Thermos Brand customer service problems

Click the link above to get answers to just about any Thermos Brand customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Thermos Brand's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thermos Brand agent. This phone number is Thermos Brand's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-419-8272 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Thermos Brand first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Thermos Brand has 1 phone number. It's not always clear what is the best way to talk to Thermos Brand representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Thermos Brand. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thermos Brand. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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