How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this The Bancorp Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 at the first menu, then you must choose option 1-2 and follow prompts.
Here is how our research team describes the way the The Bancorp Bank phone system greets you: Thank you for calling The Bancorp Bank. Please listen carefully as our menu options have recently changed. For Chime customers, press 1. For prepaid callers, press 2. For all other callers, press 3.
Below are some clips we've found from The Bancorp Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Bancorp Bank.
Please listen carefully as our menu options have recently changed.
Chime customers, press one.
Prepaid callers, press two."
Excerpt from a call with The Bancorp Bank
Thursday, January 11, 2024 10:32 PM
The first phone menu
"Thank you for calling the Bancorp Bank.
Please listen carefully as our menu options have recently changed.
"All other colors, press three.
To obtain account information using your Social Security number or tax identification number, press one."
Excerpt from a call with The Bancorp Bank
Tuesday, March 26, 2024 9:38 PM
What are the hours and when should I call?
The Bancorp Bank operates the call center for this 800-545-0289 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The Bancorp Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The Bancorp Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call The Bancorp Bank is Friday.The most busy day to call is Monday, which averages 89% more phone calls by comparison.Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call The Bancorp Bank is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that The Bancorp Bank staffs the call center well on Friday.
Why call this The Bancorp Bank number?
Below is a sample of recent calls to The Bancorp Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Account security concern: "My account got hacked so I need to know whose account number this is and the routing number because someone tried to hack my unemployment."
- From a call lasting 4m 4s , Mar 20, 2024 5:53 PM
Stimulus check inquiry: "I've been trying for two years to get my money."
- From a call lasting 12m 45s , Mar 11, 2024 4:10 PM
Account closure inquiry: "I need help understanding why my account was closed and why I only received a portion of my balance back."
- From a call lasting 7m 55s , Jan 11, 2024 10:32 PM
More Ways to Contact The Bancorp Bank Customer Service
There are of course other ways to contact The Bancorp Bank customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- The Bancorp Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is The Bancorp Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The Bancorp Bank agent. This phone number is The Bancorp Bank's best phone number because 996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-545-0289 include and other customer service issues. Rather than trying to call The Bancorp Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, The Bancorp Bank has 1 phone number. It's not always clear what is the best way to talk to The Bancorp Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for The Bancorp Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The Bancorp Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.