The Bancorp Bank Customer FAQ

To reclaim money for disputed transactions on your myElite debit card, you should follow the dispute process already initiated. Ensure that you have provided all necessary documentation and details about the transactions in question. If additional information is required, or if you want to confirm the status of your dispute, check the link on this page for the most up-to-date contact information to reach out to The Bancorp Bank directly.

To activate your new card from The Bancorp Bank, you may typically need to use an automated phone system, and follow the prompts to activate your card. You should call the number provided in your card's package. Regarding the PIN, after activating your card through the automated system, you should be guided on how to setup a new PIN. If it doesn't, call customer service of Bancorp Bank, the phone number is usually at the back of the card, to inquire about setting up a new PIN. Please keep in mind to never share your PIN with anyone, including bank employees.

To reopen an account at The Bancorp Bank, you will usually need to contact the bank directly. This allows them to understand why you want to reopen the account and whether it's in your best financial interest. You can do this by visiting your local branch or speaking to a customer service representative over the phone. However, keep in mind that the bank's decision to reopen a closed account will depend on their policies and your previous banking history. We strongly advise making sure that any outstanding issues like unpaid fees or problems identified at the time of closing are resolved.