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Sobeys Customer Service

Phone Number & Contact Info

Sobeys's Best Phone Number

888-944-0442
Toll-free·Calls Customer Service·Most popular Sobeys number
Free tools for easier calling
Q:

How do I talk to a live human at Sobeys?

A:Calling this Sobeys number should go right to a real human being. Our free phone can also navigate phone menus to get a live human at Sobeys for you.
Q:

Does Sobeys offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Thursday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sobeys below.

Let us call and talk to Sobeys for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sobeys phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Sobeys number should go right to a real human being
In fact, much of this information on this page is superfluous because this Sobeys phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Sobeys operates the call center for this 888-944-0442 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Sobeys call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sobeys phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sobeys staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sobeys is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Sobeys

In summation, the best day to call Sobeys is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sobeys staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Sobeys

If you have time to do a bit of reading before you call Sobeys, we recommend you read over some of our problem-specific articles.

What are Sobeys store hours?

Sobeys store hours vary depending on the location, but generally, Sobeys stores are open from early morning until late evening. Most Sobeys locations open around 7 am and close at 10 pm. However, some Sobeys stores may have different hours of operation, especially during holidays or based on local regulations. To get specific information about the store hours of a particular Sobeys location, it is recommended to visit the Sobeys website or contact the store directly. The website provides a store locator tool that can help customers find the nearest Sobeys store and obtain accurate information about its operating hours.

Where is the nearest Sobeys location?

The nearest Sobeys location can easily be found by utilizing our store locator tool on our website. Simply visit our website and click on the "Store Locator" tab. From there, you can enter your current location or allow the website to access your device's location. The tool will then display a map with the nearest Sobeys stores along with their addresses, contact information, and hours of operation. This convenient feature ensures that you can quickly and easily locate the nearest Sobeys location to fulfill all your grocery needs. Additionally, our mobile app also includes a store locator feature, enabling you to find the nearest Sobeys location while on the go.

What is Sobeys' return policy?

Sobeys' return policy ensures customer satisfaction. If you are not completely satisfied with your purchase, simply bring the item(s) back to any Sobeys store along with the original receipt within 14 days of purchase. Sobeys accepts returns on all unopened and undamaged products for a full refund, exchange, or store credit. Perishable items must be returned within 48 hours. If you have misplaced your receipt, our friendly staff can look up your purchase using your Sobeys loyalty card. Personal hygiene products and certain goods (as specified) are non-returnable due to health and safety regulations. Sobeys believes in providing exceptional customer service and aims to accommodate all reasonable return requests promptly.

Top Sobeys customer service problems

Click the link above to get answers to just about any Sobeys customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Sobeys is extracted from issues that customers have reported to GetHuman.
Sobeys issues reported to GetHuman

More Sobeys Customer Service Contacts

There are of course other ways to contact Sobeys customer service besides the phone. Below we list the best ones, by medium.

Sobeys Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Sobeys will reply our your email.

Sobeys Customer Help Desk / Web Support

sobeys.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Sobeys customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sobeys's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sobeys agent. This phone number is Sobeys's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-944-0442 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Sobeys first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Sobeys has 1 phone number. It's not always clear what is the best way to talk to Sobeys representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sobeys. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sobeys. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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