Lenovo Phone Number

Call Lenovo customer service faster with GetHuman

  • Calls Lenovo's Customer Service department
  • The average hold time is 3m
  • Hours are Mon-Fri 9am-9pm, Sat-Sun 11am-8pm EST
  • The best time to call is 9:15am
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Lenovo agent: Press 4 then 2
  • What you hear when you call: Technical support: press 1. Sales: press 2. Customer care: press 3.

Calling Lenovo Customer Care at 855-253-6686

Dec 29, 2023

I have a Lenovo laptop, but I accidentally dropped it, and now the corner of the screen is a bit unhinged. This wouldn't be a problem, but since the Lenovo folds to become a tablet, this tiny flap is causing my screen to think it's been put to sleep. Therefore, if I jiggle the screen the right way, it turns off my computer. This is an obvious problem as my laptop has to sit still while I'm typing; otherwise, it will turn itself off. I basically can't do any work while I'm on the move anymore, so I thought I would call Lenovo to see what they could do for me. 

I didn't know if there might be some sort of warranty still good on it since I haven't had it longer than a year or something else that could offset the repair price. If the piece could be replaced, I know it would have to be done by someone who works at Lenovo, so either way, that was the place to start. I expected to be on hold for a while because, between sales and technical support, there are a lot of reasons why people might be calling Lenovo. However, I was very pleasantly surprised as the company has its stuff together. 

I dialed the number, and an automated voice assistant greeted me and quickly sorted out why I was calling. It said, "Hello, Thanks for calling Lenovo. Let’s get you to the right place. I have three options for technical service, sales, or customer care. For technical support or warranty questions for a product or service you already own, please press 1. To speak with Lenovo sales for new orders or questions about a product, please press 2. To speak to customer care about an existing order, please press 3." I chose technical support since they would be the ones to provide me with a solution, and then I was told that I had to press 1 for English, which I did. 

Then it gave me two options: "If you require technical support for Thinkpad, ThinkCentre, or server products, press 1. Do you need technical support for IdeaPad or the technical center, press 2." I pressed 2, and after a loud dialing, an agent named Roy picked up. Roy had a very thick accent, but he was able to talk about my options. I would have to pay for the repair, but I had options to save me from replacing the laptop. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

Yoga *-**ITL* Laptop (ideapad) - Type **BJ can't get to turn on
Is the Lenovo Ideacentre desktop AIO * **" with AMD Ryzen * -* gb memory ***gb solid st...
My laptop with serial * pf**fkln keeps bugging out. Sometimes it won't recognize my fin...
my Lenovo laptop monitor not turning on black screen
Automatic BIOS update on my machine. Rebooted as prompted to by Lenovo. Start screen st...
I am having so much problem with my ideapad gaming *.*It continuesly asking for boot.*M...
I’ve recently bought the Lenovo LP** which are bluetooth earphones and I noticed after...
I have have been trying to resolve an issue with Levono since November **** until June...
I’m on home phone number ***-***-****. This is Chris Gable I can’t get into my computer...
Someone may have tried to change my pin can you change it for me … help!
Receiving TVSU Error when attempting to install "Bios Update Windows **"
New (* week old) Lenovo Thinkpad P** Gen * is displaying a message that the charger is...
Now you would think that the people who decided to equip the TB-****v with a sim card s...
I haven't had this problem before until now and IDK what changed. so I was watching Net...
battery backup of my laptop is about * hours but when i buy this there is mention about...

Lenovo Customer Phone Number 855-253-6686 - Stats

Phone number to dial855-253-6686
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-9pm, Sat-Sun 11am-8pm EST
Best time to dial9:15am
Average wait3 minutes
Current wait5 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, facebook, twitter
Quality of communication83%
Quality of help73%
Customer votes683
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Lenovo's Best Toll-Free/800 Customer Phone Number

This is Lenovo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lenovo agent. This phone number is Lenovo's Best Phone Number because 17,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-253-6686 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Lenovo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or facebook or twitter. In total, Lenovo has 3 phone numbers. It's not always clear what is the best way to talk to Lenovo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Lenovo?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Lenovo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Lenovo, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Lenovo Customer Service page for more information.
Lenovo Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!