How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Rooms To Go phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Option 1
Below are some clips we've found from Rooms To Go's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the Rooms To Go Internet sales center.
Please review your undelivered order number carefully.
If your order number does not end with the letter I or was placed online, please hang up and call the showroom you purchased from for assistance.
For self-service options where you can review, pay on, and schedule your order or request changes to your delivery address and contact information, Visit the customer service order status page at rooms to go dot com.
To speak to an Internet sales specialist, please press one.
To speak to a care specialist about your delivered or existing order, please press two."
Excerpt from a call with Rooms To Go
Wednesday, April 17, 2024 10:23 PM
What are the hours and when should I call?
Rooms To Go operates the call center for this 888-709-5380 phone number Mon-Fri 8am-4:30pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rooms To Go phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rooms To Go staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rooms To Go is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Rooms To Go is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rooms To Go staffs the call center well on Thursday.
Conclusion and closing notes
This is Rooms To Go's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rooms To Go agent. This phone number is Rooms To Go's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-709-5380 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Rooms To Go first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Rooms To Go has 2 phone numbers. It's not always clear what is the best way to talk to Rooms To Go representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rooms To Go. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rooms To Go. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.