A:Not at this number; hours here are Mon-Fri 8am-4:30pm EST.The least busy day is Wednesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rooms To Go below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rooms To Go phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Option 1
Below are some clips we've found from Rooms To Go's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Rooms To Go Internet sales center.
Please review your undelivered order number carefully.
If your order number does not end with the letter I or was placed online, please hang up and call the showroom you purchased from for assistance.
For self-service options where you can review, pay on, and schedule your order or request changes to your delivery address and contact information.
Visit the customer service order status page at rooms to go dot com.
To speak to an Internet sales specialist, please press one."
Excerpt from a call with Rooms To Go
Thursday, August 29, 2024 4:30 PM
The first phone menu
"Thank you for calling the Rooms To Go Internet sales center.
Please review your undelivered order number carefully.
If your order number does not end with the letter I or was placed online, please hang up and call the showroom you purchased from for assistance.
For self-service options where you can review, pay on, and schedule your order or request changes to your delivery address and contact information, Visit the customer service order status page at rooms to go dot com.
To speak to an Internet sales specialist, please press one.
To speak to a care specialist about your delivered or existing order, please press two."
Excerpt from a call with Rooms To Go
Wednesday, April 17, 2024 10:23 PM
What are the hours and when should I call?
Rooms To Go operates the call center for this 888-709-5380 phone number Mon-Fri 8am-4:30pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rooms To Go call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rooms To Go phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rooms To Go staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rooms To Go is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Rooms To Go is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rooms To Go staffs the call center well on Wednesday.
Why Customers Call Rooms To Go
If you have time to do a bit of reading before you call Rooms To Go, we recommend you read over some of our problem-specific articles.
Rooms To Go is a leading furniture retailer offering a vast selection of high-quality home furnishings, decor, and accessories. With over 150 showrooms across the United States, Rooms To Go provides customers with affordable and stylish options for every room in their homes. From living room sets, bedroom collections, and dining room furniture to mattresses, rugs, and home accents, they aim to meet diverse tastes and budgets. Rooms To Go prides itself on making the furniture buying experience convenient and hassle-free by offering complete room packages and fast delivery options. Whether customers are looking to furnish a new home or update their existing spaces, Rooms To Go strives to provide exceptional value and customer satisfaction.
Rooms To Go stores are conveniently located across the United States. As one of the largest furniture retailers in the country, we have numerous store locations spread throughout different states. You can find our stores in major cities and metropolitan areas, making it easy for customers to access our wide range of furniture and home decor options. With stores in states such as Florida, Texas, Georgia, North Carolina, and many more, there's likely a Rooms To Go store near you. You can visit our website's store locator feature to find the nearest store to your location. Our goal is to provide convenient access to quality furniture for customers nationwide.
Click the link above to get answers to just about any Rooms To Go customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rooms To Go, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: "I already make a payment for August."
- From a call lasting 3m 45s , Aug 29, 2024 2:42 PM
Information about why customers call Rooms To Go is extracted from issues that customers have reported to GetHuman.
This is Rooms To Go's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rooms To Go agent. This phone number is Rooms To Go's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-709-5380 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Rooms To Go first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Rooms To Go has 2 phone numbers. It's not always clear what is the best way to talk to Rooms To Go representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rooms To Go. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rooms To Go. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.