Princess Cruise Line Customer Service

Phone Number & Contact Info

Princess Cruise Line's Best Phone Number

800-774-6237
Toll-free·Calls Customer Service·Most popular Princess Cruise Line number
Q:

How do I talk to a live human at Princess Cruise Line?

A:Don't press anything, just remain on the line.
Q:

Does Princess Cruise Line offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 8am-5pm PST. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Princess Cruise Line Customer Phone Numbers

Sales

866-335-6379
Toll-free · Mon-Fri 6am-7pm, Sat-Sun 8am-5pm EST · Direct to a human ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Princess Cruise Line phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just remain on the line.
Here is how our research team describes the way the Princess Cruise Line phone system greets you: If you know the extension of the party you are trying to reach, press 1. For all other calls, please stay on the line.
Below are some clips we've found from Princess Cruise Line's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Princess Cruises, the vacation choice that makes it easy for you to connect with people, places, and cultures. Come aboard. We're expecting you. Avoid hold times to get answers to many of your questions to prepare for your medallion class vacation, such as getting ocean ready, making dine my way reservations, booking shore excursions, easy air, and more by visiting princess dot com. Please be advised that your call may be monitored and recorded for quality and training purposes. If you know the extension of the person you are trying to reach, press one. All other calls, please stay on the line. Please press nine to hear important information regarding travel document requirements."
Excerpt from a call with Princess Cruise Line
Friday, January 5, 2024 2:43 AM

The first phone menu

"Thank you for calling Princess Cruises, the vacation choice that makes it easy for you to connect with people, places, and cultures. Come aboard. We're expecting you. Avoid hold times to get answers to many of your questions. Questions to prepare for your medallion class vacation, such as getting ocean ready, making dine my way reservations, booking shore excursions, easy air, and more by visiting princess dot com. Please be advised that your call may be monitored and recorded for quality and training purposes.
Press one.
Please press nine to hear important information regarding travel document requirement."
Excerpt from a call with Princess Cruise Line
Tuesday, March 19, 2024 9:10 PM

What are the hours and when should I call?

Princess Cruise Line operates the call center for this 800-774-6237 phone number Mon-Sat 8am-5pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 96 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Princess Cruise Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Princess Cruise Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Princess Cruise Line is Saturday. The most busy day to call is Monday, which averages 64% more phone calls by comparison. Again, this is based on a sample of 96 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Princess Cruise Line

In summation, the best day to call Princess Cruise Line is Friday.

Why Customers Call Princess Cruise Line

If you have time to do a bit of reading before you call Princess Cruise Line, we recommend you read over some of our problem-specific articles.

What is the cancellation policy for Princess Cruise Line?

The cancellation policy for Princess Cruise Line is as follows: If you decide to cancel your cruise, you must notify Princess in writing. The cancellation charges depend on the number of days prior to departure. For example, if canceled 120 days or more before departure, the deposit will be refunded. However, if canceled within 119-75 days, a portion of the deposit will be forfeited. If canceled within 74-57 days, 50% of the total fare will be charged as a cancellation fee. Within 56-29 days, it increases to 75%, and within 28 days or less, the entire fare will be charged. It is important to refer to the specific terms and conditions of your booking for accurate information, as exceptions may apply.

Are there any age restrictions for passengers on Princess cruises?

Yes, there are age restrictions for passengers on Princess cruises. For most cruises, passengers must be at least 6 months old at the time of embarkation. However, for transoceanic, Hawaiian, and select South American cruises, passengers must be at least 1 year old. Additionally, for safety reasons, children in diapers and infants who are not toilet trained are not permitted in the onboard swimming pools, hot tubs, or spas. The minimum age to consume alcohol on Princess cruises is 21 years old. Please note that these age restrictions may vary for certain destinations and it is recommended to check with Princess Cruise Line for any specific requirements before booking a cruise.

What is the dress code on board a Princess cruise ship?

The dress code on board a Princess cruise ship is generally smart casual during the day, where passengers are encouraged to wear resort-style attire and swimwear around the pool areas. In the evenings, there are three main dress codes: smart casual, formal, and informal. Smart casual involves elegant attire, such as dresses or slacks for women and collared shirts with pants or dressy jeans for men. Formal attire includes evening gowns or cocktail dresses for women, and tuxedos, suits, or jackets with ties for men. Informal nights embrace a more relaxed atmosphere, allowing passengers to wear casual dresses or pantsuits for women and dress shirts with pants for men. However, jeans, shorts, and athletic wear are discouraged in dining rooms, specialty restaurants, and formal events.

Top Princess Cruise Line customer service problems

Click the link above to get answers to just about any Princess Cruise Line customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Princess Cruise Line, and their purpose. Are any of these similar to the reason you are trying to call?
Checking loyalty status: "I need to find out what my loyalty status is, please."
- From a call lasting 18m 48s , May 29, 2024 5:26 PM
Issue with easy air reservation: "I'm having an issue with my easy air reservation, and the easy air people said that it has to be resolved by Princess, not them."
- From a call lasting 22m 40s , Mar 21, 2024 8:13 PM
Issue with flight booking: "I booked the flight based on the Princess guarantee to change up to forty-five days before."
- From a call lasting 33m 12s , Mar 20, 2024 7:17 PM
Inquiring about cruise availability: "I'm looking for a a cruise out of Fort Lauderdale in the month of April this year."
- From a call lasting 3m 56s , Mar 19, 2024 9:10 PM
Request for medical records: "I have been requesting medical records since February and have not received any response from Princess."
- From a call lasting 27m 48s , Mar 11, 2024 3:06 PM
Booking new cruise reservation: "I had to cancel my March reservation due to my husband's hospitalization, but I would like to book the same cruise in December for three people, looking for a balcony room with details on sleeping arrangements."
- From a call lasting 22m 17s , Feb 24, 2024 11:48 PM
Help with dining reservation: "I'm trying to get a dining reservation, and I've gone through all sorts of hoops, and I can't seem to make it work."
- From a call lasting 6m 32s , Feb 19, 2024 10:22 PM
Questions about Elite status: "Do they consider my status to change from time I board or only after I reach that point?"
- From a call lasting 3m 58s , Feb 19, 2024 5:27 PM
Inquiring about flight options: "Hi. I just want to know about the flights you guys have available."
- From a call lasting 60m 27s , Feb 11, 2024 5:32 PM
Seeking help with boarding pass: "I'm not quite sure where to find that to print it out Can you tell me where that is?"
- From a call lasting 5m 47s , Feb 5, 2024 7:09 PM

More Princess Cruise Line Customer Service Contacts

There are of course other ways to contact Princess Cruise Line customer service besides the phone. Below we list the best ones, by medium.

Princess Cruise Line Customer Help Desk / Web Support

book.princess.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Princess Cruise Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Princess Cruise Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Princess Cruise Line agent. This phone number is Princess Cruise Line's best phone number because 3,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-774-6237 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Princess Cruise Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Princess Cruise Line has 2 phone numbers. It's not always clear what is the best way to talk to Princess Cruise Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Princess Cruise Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Princess Cruise Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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