Princess Cruise Line Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about Princess Cruise Line customer service, archive #7. It includes a selection of 3 issue(s) reported October 28, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
TO WHOM IT MAY CONCERN: I am writing on behalf of Mercedes Rojas and Juan Rojas, Platinum members #[redacted]70B and #[redacted]70A. During our last cruise to the British Isles from August 12 to August 24, [redacted], we purchased a pre-cruise photo deal for $[redacted].00 on July 19. Despite presenting our confirmation and credit card information, we were charged $[redacted].00 by the photo gallery on top of the initial payment. After multiple attempts to address this discrepancy with the gallery, we have yet to receive a resolution. As loyal customers, we expect respectful and timely attention to this matter. We kindly request a credit of $[redacted].00 to our credit card account at your earliest convenience. Sincerely, Mercedes Rojas
Reported by GetHuman-mercyroj on samedi 28 octobre 2023 19:40
Since last Saturday, I've been trying to reach someone, but still no response. I emailed on Wednesday morning and also got no reply. I have a billing issue on my credit card for reservations I made because my package includes two a la carte meals. It's frustrating to hear nothing back. I spent an hour with my credit card for no resolution. It's been almost an hour now trying to use live chat and no one is responding. I'm really disappointed with the situation and I hope my problem will be resolved soon, and I will be compensated for all the problems and time lost. Hoping to receive a quick response. Have a good day.
Reported by GetHuman-gripet on dimanche 5 novembre 2023 21:12
Hello, I am looking to get in touch with someone at the corporate office or headquarters regarding my son-in-law. He is currently employed at the bar on the Regal Princess. I want to inquire about the possibility of allowing him to visit his mother and sister in GA before flying back to the Philippines from Houston. I have been unsuccessful in finding a contact number. Could you please provide me with a number where I can speak with someone who can address this matter? Thank you.
Reported by GetHuman8690281 on mercredi 8 novembre 2023 15:41

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