Does Primus Telecom offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat 9am-6pm EST.The least busy day is Friday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Primus Telecom below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Primus Telecom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
What are the hours and when should I call?
Primus Telecom operates the call center for this 800-806-3273 phone number Mon-Fri 8am-9pm, Sat 9am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 12 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Primus Telecom call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Primus Telecom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Primus Telecom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Primus Telecom is Friday.The most busy day to call is Monday.Again, this is based on a sample of 12 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Primus Telecom is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Primus Telecom staffs the call center well on Friday.
Why Customers Call Primus Telecom
If you have time to do a bit of reading before you call Primus Telecom, we recommend you read over some of our problem-specific articles.
At Primus Telecom, we offer a variety of plans to suit your communication needs. Our pricing is designed to be competitive and affordable. We have different packages available, including phone, internet, and bundle plans. Each plan has its own pricing based on factors such as the type of service, speed, and any additional features you may choose. To get specific pricing information, we recommend visiting our website or contacting our dedicated customer service team. We understand that value for money is important to our customers, so we strive to offer competitive rates without compromising on the quality of our services. Choose Primus Telecom for reliable, affordable communication plans that meet your specific requirements.
No, there is no contract or cancellation fee with Primus Telecom. We believe in providing our customers with the freedom to choose and flexibility to make changes as they need. Whether you are signing up for a new service or want to cancel your existing one, we aim to make the process hassle-free. You can use our services for as long as you wish without being bound by any contractual obligations. Additionally, we do not charge any cancellation fees if you decide to discontinue our services. At Primus Telecom, we prioritize customer satisfaction and strive to offer transparent and convenient communication solutions.
Primus Telecom offers a wide range of telecommunications services for both residential and business customers. Our services include internet, home phone, and mobile phone plans. With our high-speed internet options, customers can enjoy reliable connections and fast download speeds. Our home phone plans provide affordable and flexible calling options, including features like voicemail and call waiting. For those on the go, our mobile phone plans offer various data, talk, and text options to cater to individual needs. Additionally, we offer competitive long-distance calling rates for international calls. With Primus Telecom, customers can trust in our commitment to delivering exceptional service and keeping them connected at all times.
Click the link above to get answers to just about any Primus Telecom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Primus Telecom is extracted from issues that customers have reported to GetHuman.
This is Primus Telecom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Primus Telecom agent. This phone number is Primus Telecom's best phone number because 72 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-806-3273 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Primus Telecom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Primus Telecom has 5 phone numbers. It's not always clear what is the best way to talk to Primus Telecom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Primus Telecom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Primus Telecom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.