Primus Telecom Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Primus Telecom customer service, archive #1. It includes a selection of 1 issue(s) reported July 23, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
We recently switched our internet service from Telus to Primus through Costco. The Telus internet was reliable and consistent at 75mbps, but our new Primus cable internet (account [redacted]18) is extremely inconsistent. Our Ethernet speeds fluctuate from 2-120mbps for downloads and 1-4mbps for uploads. The wifi speed is poor, often around 15mbps or lower. We have experienced modem shutdowns needing manual restarts, which is frustrating. I am unsure if this is a signal, hardware, or software issue, but the unreliable speeds are unacceptable, especially through Ethernet. Please address and resolve this issue promptly.
Reported by GetHuman8521406 on Sunday, July 23, 2023 7:05 PM
Help me with my Primus Telecom issue
Need to call Primus Telecom?
If you need to call Primus Telecom customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Call Primus Telecom