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Primus Telecom Customer FAQ

Top Answers & How-to Guides

What is Primus Telecom's Phone Number?

The question we are asked most often is about how to talk to Primus Telecom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I receive my bill from Primus Telecom?

Primus Telecom provides several options for bill delivery, including electronic billing via email and traditional paper bills...

What options are available for upgrading my Primus Telecom plan?

Primus Telecom provides several options for upgrading plans, including faster internet speeds or enhanced phone features....
Ask any question you have about Primus Telecom customer service, get an answer now.
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Recent Primus Telecom Customer Questions

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Services Offered

What services does Primus Telecom provide?

Primus Telecom provides diverse telecommunications services for residential and business customers, including high-speed...
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Do I need a landline to use Primus Telecom services?

Primus Telecom services, including VoIP and internet, do not require a traditional landline as they operate over an existing...
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Can I keep my current phone number when switching to Primus Telecom?

Customers can usually retain their existing phone numbers when switching to Primus Telecom through a process called number...
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Can I bundle internet and phone services with Primus Telecom?

Primus Telecom does provide options to bundle internet and phone services, enabling simplified billing and potentially lower...
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Do you offer international calling options?

Primus Telecom provides international calling options through various plans tailored to users’ needs, including cost-saving...
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Can I use my own modem or phone equipment with Primus Telecom?

Primus Telecom permits the use of personal modems and phone equipment as long as they are compatible with its services. It is...
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Pricing and Payment

What is the pricing for Primus Telecom plans?

Primus Telecom features a variety of plans for internet and phone services, with prices differing based on service type,...
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What are the available payment methods?

Primus Telecom accommodates its customers with multiple payment options, including credit cards like Visa and MasterCard,...
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Is there a contract or cancellation fee with Primus Telecom?

Primus Telecom has varying policies on contracts and cancellation fees based on the service type. Generally, if a customer...
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Does Primus Telecom offer family plans or multi-line discounts?

Primus Telecom does not explicitly promote family plans or multi-line discounts, but various pricing options may accommodate...
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Are there any promotional offers for new customers of Primus Telecom?

Primus Telecom frequently offers promotional deals for new customers, including discounts on service plans and special bundle...
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Service Support

What is the coverage area for Primus Telecom services?

Primus Telecom services mainly cover urban and suburban regions in Canada, offering various telecommunications solutions....
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What is the process for addressing service issues with Primus Telecom?

To resolve service issues with Primus Telecom, customers should first gather relevant information about the problem. They...
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What measures does Primus Telecom take to ensure data security?

Primus Telecom utilizes various strategies to ensure data security, including advanced encryption, firewalls, intrusion...
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Account Management

How do I receive my bill from Primus Telecom?

Primus Telecom provides several options for bill delivery, including electronic billing via email and traditional paper bills...
Read more

What options are available for upgrading my Primus Telecom plan?

Primus Telecom provides several options for upgrading plans, including faster internet speeds or enhanced phone features....
Read more

Can I access my Primus Telecom account through a mobile app?

Currently, Primus Telecom does not offer a specific mobile application for managing accounts. Users can access their accounts...
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We look to the Primus Telecom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Primus Telecom issues reported to GetHuman
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