Pokemon GO Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Pokemon GO customer support.

How do I contact Pokemon GO customer service?

A:Pokemon GO does not have a customer service phone number, but you can contact them through email or their website.
Email is no phone number, but it is a near-ubiquitous form of communication.

Does Pokemon GO offer 24 hour customer service?

A:Not by phone. But you can contact Pokemon GO 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Pokemon GO Customer Service

There are other ways to contact Pokemon GO customer service besides the phone. Below we list them by medium, from most to least popular.

Pokemon GO Customer Email Addresses

pokemon-go-support@nianticlabs.com - Customer Service
Use this address to email for support
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Pokemon GO will reply our your email.

Customer Help Desk / Web Support

support.pokemongo.nianticlabs.com - Customer Service
Use this link to get help with your issue online
24 hours, 7 days
As a last, sometimes only, resort- Pokemon GO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Pokemon GO?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Pokemon GO, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Delete a Pokemon GO Account?

This guide discusses the options the users have to permanently delete their Pokemon GO account. Deleting a Pokemon GO account can be done through both the iOS and Android versions of the application. If users have already deleted the app, they can use a browser on their computer or mobile device to go to the support website.

Can I play Pokemon GO offline?

No, Pokemon GO cannot be played offline. The game requires an active internet connection to function properly. This is because the game relies on real-time data, such as GPS location and map information, to enable players to explore their surroundings, find Pokemon, and engage in battles and Raid Battles with other players. The internet connection also allows players to access features like PokeStops, Gyms, and in-game events. Without an internet connection, the game would be unable to update your location, populate the game world with Pokemon and other in-game elements, and provide necessary server-based functionalities. Therefore, a stable internet connection is necessary to enjoy the full Pokemon GO experience.

How do I recover my Pokemon GO account?

If you are locked out of your Pokemon Go account, if your account was hacked, or if you need to reset your password, here's how you recover your Pokemon Go account.

Top Pokemon GO customer problems and solutions

Click the link above to get answers to just about any Pokemon GO customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Pokemon GO's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Pokemon GO agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Pokemon GO anyways and help you with your issue. Over the last 18 months, 9,384 customers like you have come in search of a phone number for Pokemon GO and helped us confirm they don't have one. Common reasons that people try to call Pokemon GO customer support department include Recover Account, Delete Account, Hacked Account, Report Problem In Game, Problem With the App and other customer service issues. Rather than trying to call Pokemon GO first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email. Unfortunately, right now Pokemon GO doesn't have any phone numbers. It's not always clear what is the best way to talk to Pokemon GO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Pokemon GO Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Pokemon GO, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Pokemon GO customers like yourself.

GetHuman does not provide call center services or customer support operations for Pokemon GO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pokemon GO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare Pokemon GO Customer Service

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