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Pokemon GO Customer FAQ

Top Answers & How-to Guides

How do I Contact Pokemon GO Customer Service?

The question we are asked most often is about how to talk to Pokemon GO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Check If the Pokemon GO Servers Are Down?

As a Pokémon Go player, reliable servers are necessary for you to "catch 'em all." You can go to the Pokémon GO website to see...

How Do I Delete a Pokemon GO Account?

This guide discusses the options the users have to permanently delete their Pokemon GO account. Deleting a Pokemon GO account...
Ask any question you have about Pokemon GO customer service, get an answer now.

Recent Pokemon GO Customer Questions

How do I contact Pokemon GO about a problem with my game?

Pokemon Go swept the world by storm. With so many people playing at each time, something is bound to stop working correctly. Here's what you need to do if you noticed something wrong with your game.
Asked Jun 21, 2026 11:33 PM

How do I contact Pokemon GO about a problem with my game?

Pokemon Go swept the world by storm. With so many people playing at each time, something is bound to stop working correctly. Here's what you need to do if you noticed something wrong with your game.
Asked Jun 21, 2026 11:32 PM

Help with item bag being full. I purchased two bags.

To manage a full item bag in Pokémon GO, you can either purchase additional bag space through the in-game shop or transfer unnecessary items, such as Potions or Revives, to free up space. You can also use items to reduce the number of held items, like using berries for catching Pokémon. Check your bag regularly to manage your inventory effectively.
Asked Oct 16, 2025 8:04 PM

I completed all ultra beasts event tasks and didn’t get buzzwole or pheronesia

If you completed all Ultra Beasts event tasks and didn't receive Buzzwole or Pheromosa, this might be a glitch. Ensure you didn't miss any tasks and consider restarting the game. If the issue persists, please check this FAQ page for the most up-to-date contact information to report the problem.
Asked Jul 13, 2024 8:20 AM

How can I recover my stolen Pokemon Go account?

To recover a stolen Pokémon GO account, you'll need to directly contact the Pokémon GO support team through the game on your device or through their support website. When contacting them, provide as much information as possible, such as your trainer nickname, email address associated with the account, and detailed explanation of your situation. Please remember not to share sensitive information like passwords. The support team will review your case and guide you through steps to recover your account. Keep in mind that account recovery can take some time. Stay patient and follow the provided instructions carefully.
Asked May 20, 2024 7:11 PM

Help me with my Pokemon GO customer service issue

Account and Support

How Do I Check If the Pokemon GO Servers Are Down?

As a Pokémon Go player, reliable servers are necessary for you to "catch 'em all." You can go to the Pokémon GO website to see...

How Do I Delete a Pokemon GO Account?

This guide discusses the options the users have to permanently delete their Pokemon GO account. Deleting a Pokemon GO account...

How do I recover my Pokemon GO account?

If you are locked out of your Pokemon Go account, if your account was hacked, or if you need to reset your password, here's how...

How do I contact Pokemon GO about a problem with my game?

Pokemon Go swept the world by storm. With so many people playing at each time, something is bound to stop working correctly....

Gameplay Mechanics

What are the different types of Pokemon?

In Pokémon GO, there are eighteen distinct Pokémon types, each influencing battles with unique strengths and weaknesses....

Can I trade Pokemon with other players?

Players in Pokémon GO can trade Pokémon with one another to complete their Pokédex and obtain region-specific Pokémon. Trades...

What are Pokestops and how do I use them?

PokéStops are key locations in Pokémon GO where players can collect in-game items by visiting real-world landmarks. Players...

What are gyms and how do I compete in them?

Gyms in Pokémon GO are locations where players battle their Pokémon and can earn resources. Players can join a team and either...

What are raids and how do I participate in them?

In Pokémon GO, raids are team battles against powerful Raid Bosses at Gyms. Players join these battles by finding a Gym with an...

What are community days in Pokemon GO?

Community Days in Pokémon GO are monthly events that encourage player participation around a featured Pokémon. These events...

Device Requirements

Can I play Pokemon GO offline?

Pokemon GO is mainly an online game requiring a connection for most features, such as capturing Pokémon and participating in...

What are the requirements to play Pokemon GO on my device?

To play Pokémon GO, players need a compatible smartphone, with Android requiring at least version 6.0 and two gigabytes of RAM,...

What are the system requirements for Pokemon GO?

Pokémon GO has specific requirements for devices, including Android 6.0 or later with 2 GB RAM for Android users, and iOS 12 or...

Can I play Pokemon GO on an iPad?

Players can enjoy Pokemon GO on an iPad, provided it runs iOS 11.0 or newer. Though optimized for iPhones, features may not...
We look to the Pokemon GO issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Pokemon GO issues reported to GetHuman
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