Pokemon GO Customer FAQ

If you completed all Ultra Beasts event tasks and didn't receive Buzzwole or Pheromosa, this might be a glitch. Ensure you didn't miss any tasks and consider restarting the game. If the issue persists, please check this FAQ page for the most up-to-date contact information to report the problem.

To recover a stolen Pokémon GO account, you'll need to directly contact the Pokémon GO support team through the game on your device or through their support website. When contacting them, provide as much information as possible, such as your trainer nickname, email address associated with the account, and detailed explanation of your situation. Please remember not to share sensitive information like passwords. The support team will review your case and guide you through steps to recover your account. Keep in mind that account recovery can take some time. Stay patient and follow the provided instructions carefully.

While Huawei Y9a doesn't support Google Play Services due to Huawei's restrictions, you can still play Pokemon GO. You may try logging in using your Facebook or Niantic Kids account instead, which are alternate methods to play Pokemon GO without needing Google Play Services. Please note that you'd need to have your game account linked to either of these aforementioned services. If you previously only linked to Google, you might need to log into Pokemon GO on a device that supports Google Play Services first, and link an additional login method before playing on your current device.

The "Failed to Authenticate" error usually indicates that Pokemon Go is having trouble connecting with the server. This can often be fixed by checking your internet connection and ensuring you have strong signal or Wi-Fi. Try restarting the game or your device. If you're logging in using a Pokemon Trainer Club account, there might be issues with the PTC servers. A Google Account is generally more reliable for logging in. Ensure the game is updated to the latest version. If all of these solutions fail, you may need to reinstall the app. But remember, be sure to back up your data before doing this.

If you're unable to remember your password, don't worry. Follow these steps to recover your account: 1. Open the Pokémon GO app on your new phone. 2. Tap the "Forgot Password?" option on the login screen. 3. You will be prompted to enter the email address associated with your account. 4. Check your email for a password reset link from Pokémon GO. Follow the instructions in the email to set a new password. 5. Once the password is reset, return to the app and log in with your username and the new password. Remember to set a password that you can remember easily, but is also secure.