The question we are asked most often is about how to talk to Pokemon GO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How do I contact Pokemon GO about a problem with my game?
Pokemon Go swept the world by storm. With so many people playing at each time, something is bound to stop working correctly. Here's what you need to do if you noticed something wrong with your game.
Asked Jun 21, 2026 11:33 PM
How do I contact Pokemon GO about a problem with my game?
Pokemon Go swept the world by storm. With so many people playing at each time, something is bound to stop working correctly. Here's what you need to do if you noticed something wrong with your game.
Asked Jun 21, 2026 11:32 PM
Help with item bag being full. I purchased two bags.
To manage a full item bag in Pokémon GO, you can either purchase additional bag space through the in-game shop or transfer unnecessary items, such as Potions or Revives, to free up space. You can also use items to reduce the number of held items, like using berries for catching Pokémon. Check your bag regularly to manage your inventory effectively.
Asked Oct 16, 2025 8:04 PM
I completed all ultra beasts event tasks and didn’t get buzzwole or pheronesia
If you completed all Ultra Beasts event tasks and didn't receive Buzzwole or Pheromosa, this might be a glitch. Ensure you didn't miss any tasks and consider restarting the game. If the issue persists, please check this FAQ page for the most up-to-date contact information to report the problem.
Asked Jul 13, 2024 8:20 AM
How can I recover my stolen Pokemon Go account?
To recover a stolen Pokémon GO account, you'll need to directly contact the Pokémon GO support team through the game on your device or through their support website. When contacting them, provide as much information as possible, such as your trainer nickname, email address associated with the account, and detailed explanation of your situation. Please remember not to share sensitive information like passwords. The support team will review your case and guide you through steps to recover your account. Keep in mind that account recovery can take some time. Stay patient and follow the provided instructions carefully.
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