Does Philips Sonicare offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat 9am-6pm EST.The least busy day is Saturday, and the most busy day is Tuesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 55 seconds.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Philips Sonicare below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Philips Sonicare phone number to document the phone system.
Here is how our research team describes the way the Philips Sonicare phone system greets you: Hello and welcome to Phillips, home of America's most loved power toothbrush brand. For English, press 1; for Spanish, press 2, and for French, press 3. Please have your model number, serial number, and date of purchase available. You can locate these numbers on the bottom of your product. This call may be recorded for training and quality purposes. For consumers, press 1, and for dental professionals, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, next press 2.
Below are some clips we've found from Philips Sonicare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and welcome to Philips, home of America's most loved powered toothbrush brand.
For English, press one.
Spanish, press two, and French."
Excerpt from a call with Philips Sonicare
Friday, January 5, 2024 4:53 PM
The first phone menu
"Hello, and welcome to Philips, home of America's most loved powered toothbrush brand.
For English, press one.
Spanish, press two, and French, press three."
Excerpt from a call with Philips Sonicare
Saturday, May 11, 2024 3:49 PM
After you press 1
"Hello, and welcome to Philips.
Home of America's most loved powered toothbrush brand.
Please have your model number serial number, and date of purchase available.
You can locate these numbers on the bottom of your product.
This call may be recorded for training and quality purposes.
For consumers, press one.
And for dental professionals, press two."
Excerpt from a call with Philips Sonicare
Wednesday, February 14, 2024 12:26 AM
What are the hours and when should I call?
Philips Sonicare operates the call center for this 800-682-7664 phone number Mon-Fri 9am-9pm, Sat 9am-6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 619 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Philips Sonicare at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Philips Sonicare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Philips Sonicare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Philips Sonicare is Saturday.The most busy day to call is Tuesday, which averages 132% more phone calls by comparison.Again, this is based on a sample of 619 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday, which is 75% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Philips Sonicare representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Philips Sonicare is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Philips Sonicare staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Philips Sonicare
If you have time to do a bit of reading before you call Philips Sonicare, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Philips Sonicare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Philips Sonicare, and their purpose. Are any of these similar to the reason you are trying to call?
Toothbrush issue inquiry: "My toothbrush is the metal tip is wobbling on my toothbrush now."
- From a call lasting 13m 29s , Mar 15, 2025 3:36 PM
Missing return email: "I never received the email to upload the proof of purchase."
- From a call lasting 6m 56s , Mar 6, 2025 7:13 PM
Toothbrush won't charge: "My Philips Sonicare toothbrush won't charge."
- From a call lasting 9m 51s , Mar 5, 2025 5:30 PM
Model inquiry and recommendation: "I'm trying to find which model I have and what you recommend."
- From a call lasting 15m 54s , Feb 12, 2025 12:57 AM
Frustration with water flosser: "I'm really frustrated. I'm really upset right now."
- From a call lasting 23m 1s , Feb 5, 2025 10:07 PM
Information about why customers call Philips Sonicare is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Philips Sonicare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Philips Sonicare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Philips Sonicare agent. This phone number is Philips Sonicare's best phone number because 3,648 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-682-7664 include and other customer service issues. Rather than trying to call Philips Sonicare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Philips Sonicare has 1 phone number. It's not always clear what is the best way to talk to Philips Sonicare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Philips Sonicare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Philips Sonicare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.