Philips Sonicare Customer Service Issues

We bought a Sonicare FlexCare Whitening edition from Costco in November [redacted]. In March [redacted], we had to get a replacement for one of the brushes that wasn't functioning correctly. Philips acknowledged a known issue with the unit at that time. Now, in March [redacted], the replacement brush has also stopped working. We would like to request a replacement for the replacement we received a year ago as this one is not applying enough pressure on the teeth, even with new brush heads and a fully charged battery. It feels weak compared to our other working unit. The numbers on the bottom read HX[redacted].

I have been a loyal customer of Sonicare since the late 90s. Over the years, I kept updating my toothbrush to the latest models and enjoyed good dental check-ups thanks to the Sonicare products. However, in the past 2 ½ years, I have now had to buy two toothbrushes due to malfunctions. My current one, which I have had for 15 months, has started to act up. It makes a consistent noise while on the charger, leading me to remove it, but the charge is low when I use it. It seems to be stuck on one of the modes and I fear it will soon stop working completely, just like the one before it. Considering the high cost of these toothbrushes, over $[redacted], I am disappointed with their quality and durability. I am contemplating switching to a different brand. I'm curious if others have faced similar issues recently with Sonicare products.

I purchased the Phillips Sonicare DiamondClean Toothbrush from QVC on 11/15/[redacted] and received it on 11/22/[redacted]. I submitted the rebate requirements on 11/23/[redacted] as stated on the coupon, only to later find out it had expired when I inquired about it. Despite this, when I ordered the same product from HSN on 02/02/[redacted] and received it on 02/07/[redacted], I followed all the instructions and mailed the necessary documents on 02/08/[redacted]. To date, I have not received any rebate or updates from Phillips. The lack of communication and failure to honor the rebate is extremely disappointing. If I don't receive the promised VISA prepaid card rebate soon, I will have no choice but to share my experience on various social platforms and inform QVC and HSN about this ongoing issue with the rebates associated with your products.

Hello, I am writing to express my disappointment regarding my experience with the Sonicare toothbrushes I purchased two years ago. Both my wife's and my toothbrushes started having issues with the rod connecting the handle to the brush head, despite our careful use. I initially bought a new set from Costco in Miami, but the same problem occurred after a few months. I am frustrated with this recurring issue and would like a resolution without unnecessary delays. As individuals knowledgeable about dental care, we handle the toothbrushes with care and are puzzled by these issues. I hope to receive a new set of toothbrushes and a clear explanation for the problem. Thank you, Jay C.

Dear Philips Sonicare Manufacturer, My Philips Sonicare toothbrush has completely stopped working. Initially, it would cut out for 1-2 days, then start again. However, it has now completely stopped working and I am very frustrated. I bought a large set at Costco and gifted the toothbrushes to my adult children, all of which are working fine except for mine. Returning it to Costco is a hassle for me as it involves gathering all the toothbrushes, and as I am currently disabled and rely on a scooter for mobility, it poses a significant challenge. I believe the toothbrush should be replaced free of charge and sent directly to my house to avoid further inconvenience. While I can try to locate the receipt, I am in the Costco system and eligible for a free replacement. I appreciate your assistance in resolving this issue promptly. Thank you, Mrs. A.

I have spoken with 3 of your customer service representatives in the past few weeks. I have been patiently explaining that this is the second brush head that has fallen apart in a couple of months. The first one fell apart, and I thought I might have mishandled it. I replaced it with a new one and, with careful handling, it also fell apart within a week. My initial call resulted in a phone number being given instead of an email coupon due to a language issue and confusion about my email address. Following calls led to my wife being informed that our Diamond Plus was outdated and the coupon would give us $25 off a new brush. Our brush is in excellent condition. I believe there may be a manufacturing problem with the brush heads. I am not requesting a handout, but I would like Sonicare to address this issue for all customers. I would appreciate receiving replacement heads that do not require daily reassembly, but if not possible, please investigate the manufacturing of the product. Thank you.

I've been attempting to register my new Philips Sonicare electric toothbrush, purchased on August 18, [redacted]. The registration card indicates that I can extend the warranty by registering online at www.sonicare.com/register. However, despite multiple attempts, I have been unsuccessful in completing the registration process. When I enter my email address, I receive messages stating it's already registered or that it's invalid. Additionally, I'm not receiving a password when requesting a reset through the "forgotten password" link. How can I successfully register my product when the information I provide is not being accepted?

I am bedridden, severely handicapped, and in agonizing pain. I will be moving overseas permanently in three weeks where I can access the necessary medical care with family. I rely on sensitive replacement brushes for my Sonicare toothbrush due to the pain. I need assistance locating a physical store that sells these brushes. When I input my zip code, it gets replaced with symbols, hindering my search. I am unable to purchase from online sources like Amazon or eBay due to past negative experiences. I am looking for options near Conroe, Texas, close to areas such as Spring, Shenandoah, and The Woodlands. Could you please assist me in finding a reliable local supplier? Thank you.

Dear Sir/Madam, I hope this message finds you well. I would like to bring to your attention that I bought a Philips television, model 55"PFL60FHD 3D Smart TV, on 14/10/[redacted] from Xcite AlGhanim in Kuwait, as per the attached invoice. However, approximately one month ago, the TV suddenly stopped working without any prior issues. Upon contacting Xcite AlGhanim for maintenance, I was informed that there are no spare parts available for this model, and the only resolution is to purchase a new TV. I am reaching out to you to verify this information and inquire if there might be a solution for repairing this TV. I chose your brand with the expectation of receiving superior quality and durability, and I hope there is a way to address this matter promptly. I appreciate your prompt attention to this matter. Thank you, M.N.

I am contacting you regarding a complaint we filed a month ago for our Philips Sonicare Air Floss Rechargeable Air Flosser under complaint number [redacted]81. A representative visited our home and confirmed the product needs to be replaced under warranty, but no one has come to replace it yet. Please cease any further inconvenience. We trust the Philips brand and are looking for a swift and satisfactory resolution. You can reach me at [redacted]. Thank you. Regards, Amit

I bought a Sonicare toothbrush at the Fort Carson military post exchange. It had an issue after six months, and I contacted Sonicare. They replaced it, but the new one developed the same problem soon after. After getting it exchanged twice more, the problem persists with the current one. Sonicare declined to help as my warranty had expired. The model is HX6240-05, and all three had the same issue where the brushing power starts weak and then increases after a few seconds. I'm hoping Sonicare can provide a different model that works better.

I have been using a Sonicare toothbrush for 20 years. My husband and I bought our first one, which lasted a long time. The second one eventually stopped charging. I got a newer model without the screw-in brush head, but after six months, it stopped working properly. I tried using Sonicare brush head refills, but it still won't function correctly. We're back to using a manual brush and it's frustrating. Can I send a picture or video for assistance? I need a replacement as this has been a costly experience. Thanks, Faith S.

Hello, I am having trouble with my Sonicare toothbrush. The serial numbers on the bottom are HX[redacted]. I have been using this toothbrush for about two years, and overall, I love it. The issue is that it won't shut off. Even after charging, it continues to vibrate until the battery dies. I am wondering if this is a known issue, and if there is a way to get a replacement. I appreciate your help. Thank you, Kellie Stallings.

I recently bought a Philips Sonicare rechargeable flosser #HX8440, [redacted]-B1 from Amazon. This is the third or fourth flosser I've owned, with previous ones being replacements for faulty units. They all stopped working within a year, even the replacements. The reviews for this product are negative, with many customers experiencing the same issue of it breaking down. It seems like there is a pattern of poor quality from Philips. While the flosser works well, its durability is lacking. Despite investing a significant amount in Philips products, only the toothbrushes have proven reliable. I have raised this issue with Amazon, who are considering issuing a warning about the product. I hope Philips addresses this issue. Thank you.

Hello, My 10-year-old son bought a Sonicare toothbrush from you over Christmas. He's been delighted with it, taking really good care by following all the instructions, especially about charging. Unfortunately, yesterday after placing it on the charger, it suddenly stopped working this morning. There's no visible damage, and we're unsure what caused it to malfunction. Since the receipt is lost, we're unable to request a refund. We were advised to reach out here for assistance. My son used his pocket money for this Sonic brush as he's passionate about dental hygiene and is thrilled with the results. Could you please guide us on what to do next or suggest possible reasons for the issue? The number at the bottom of the brush is HX684E [redacted]-1C. Thank you. Best regards, M. and G. Grzybek

I encountered issues trying to place an order on www.usa.philips.com. My login was not recognized, and the emailed verification code did not work. The chat service disconnected after waiting for more than 5 minutes. Additionally, I attempted to call [redacted] and [redacted] multiple times over a 2-hour period but faced technical difficulties like fax-like noises, muffled customer service reps, and background noises. I have confirmed there are no communication or technical problems on my end. I would appreciate it if the company could compensate for the extensive time wasted in trying to seek assistance and make a purchase.

I have purchased three Philips Air Flossers from my oral surgeon, who recommended them for my dental implants. However, I am disappointed that the flosser I bought recently has stopped working, just like the previous two. I noticed that the model I bought is no longer available on your website. I would like a replacement or a refund for this faulty product. Unfortunately, I no longer have the box or receipt, but I can provide the model and serial number: HX8460 and [redacted]-B1. Please advise on how to resolve this issue. I can be reached at [redacted] or [redacted] I would appreciate speaking with someone to address this matter promptly. Thank you, Rita Williams

I have encountered the same issue with the replacement Air Flosser as with the original unit. Despite trying multiple Philips chargers, the Air Flosser still does not charge properly. I am troubled by this as I rely on this recommended product for my dental implants. The device lights up briefly when placed on the charger, but fails to hold a charge. Considering the significant investment in my dental health, I am disappointed that the Air Flosser model has been discontinued. I kindly request assistance in resolving this matter and would greatly appreciate a call from a support representative to ensure I receive a functioning Air Flosser. Thank you for your help. - Rita W.

I am having an ongoing issue with processing a replacement for my Sonicare Model SF-0-W [redacted] 240V 50-6-Hz 22W. The order was placed on Amazon on June 21, [redacted], with order #[redacted]-[redacted]. The unit worked for a week, but then the water connection malfunctioned. I contacted customer service and provided the order information and a photo of the unit as requested within the specified time frame. Despite this, I have not received the replacement. Customer service informed me that the initial photo I sent was incomplete, so I sent another. Later, they said the order information was missing from my file. Furthermore, my dentist, Dr. Curt Travis of Bullis Point Dental in Eau Claire, also sent a letter seeking assistance with this matter. I have now retrieved the order information from my records and am willing to send both the photo and order documentation by USPS, email, or fax. I am eager for confirmation of the receipt of this information so I can finally use my unit. My new USPS address is [redacted] Timber Bluff Blvd, Eau Claire, WI [redacted]. You can reach me at [redacted].

My Sonicaire electric toothbrush's power button is stuck. It's a rose gold model with a charging stand that I've owned for a while. Initially, it was hard to turn on and now it doesn't work at all. Can this issue be repaired? I would appreciate your assistance. The rose gold color at the base has worn off, making it hard to identify the model number. Despite this, I hope my description is clear enough for you to determine the model. Thank you for your anticipated support. -Meg L.