PennyMac Loan Services Customer Service Phone Number

800-777-4001
Hold time now: 7 mins (avg 3)
Best time to call: 1:45pm
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
This is not the most popular PennyMac Loan Services phone number (it's ranked #2). Most customers call 866-601-3518 for support: Click here for best option

Other customers got on the phone recently because:

need to speak with someone about a refinance paperwork already in process
Request a ** day stop payment to be repaid on the end of the loan.
Need to know if I got the forbearance or if I need to pay this month.
I signed up for the payment deferment offer because of the corona virus. My question is...
My home insurance sent me a letter, we have billed your financial institution on record...
A problem with my insurance and escrow
Trying to make a principal payment online but the web page ins't working properly
I received a "Report of Available Funds" from JFQ Lending. In the notice it states that...
Refinanced our loan and even though the loan was paid off Pennymac paid the county taxe...
I’m waiting to hear about a very serious short sale issue. *My home is about to be to b...
To: Pennymac Loan and Tax Services**From: Stacey Wa****ngton****** Lusby Ridge Road*Acc...
Sent a payment of $****.** by bill pay on ** Jun **** to account **********, **** Pine...

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PennyMac Loan Services Customer Service Phone Number 800-777-4001 - Info & Statistics

Phone number to dial800-777-4001
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-6pm EST
Best time to dial1:45pm
Navigate phone maze to a humanDirect to human
Average wait3
Current wait7
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone
Quality of communication72%
Quality of help77%
Customer votes746
Best phone number866-601-3518
Information last updatedTue Jan 19 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

PennyMac Loan Services's 800-777-4001 Customer Service Number

This PennyMac Loan Services phone number is ranked #2 out of 2 because 3,588 PennyMac Loan Services customers tried our tools and information and gave us feedback after they called. The reason customers call 800-777-4001 is to reach the PennyMac Loan Services Customer Service department for problems like Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension. As far as we can tell, PennyMac Loan Services has call center locations in null and you can call during their open hours Mon-Fri 7am-6pm EST. PennyMac Loan Services has 2 phone numbers and 2 different ways to get customer help. We've compiled information about 800-777-4001 and ways to call or contact PennyMac Loan Services with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling PennyMac Loan Services

Calling PennyMac Loan Services at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from PennyMac Loan Services Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with PennyMac Loan Services's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting PennyMac Loan Services in General

While 800-777-4001 is PennyMac Loan Services's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 866-601-3518 is their best customer phone number overall, and we have put together a comparison of their 2 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach PennyMac Loan Services help by calling them, is that other customers give their customer support at this number a 72% score for their communication skills and a 77% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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