PennyMac Loan Services Phone Number

Calling PennyMac Loan Services customer service faster by GetHuman

866-601-3518
Customer service
Current Wait: 75 mins (61m avg)
Hours: Mon-Fri 7am-6pm, Sat 7am-11am EST; best time to call: 10:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Calling the PennyMac Loan Services number above should go right to a real human being

Reasons customers like you called recently

Need to update home insurance information
You sent me an email about the COVID-** and if I still need assistance with my mortgage...
I have a forbearance plan and would like to repay.
need to speak with someone about a refinance paperwork already in process
Request a ** day stop payment to be repaid on the end of the loan.
Need to know if I got the forbearance or if I need to pay this month.
Hi I would like to find out how I can put a couple payments on the back of my loan. I...
I received notice that a payment was returned. Can you tell me what institution that wa...
I signed up for the payment deferment offer because of the Corona virus. I need to know...
I signed up for the payment deferment offer because of the corona virus. My question is...
New customer, need my ** digit loan number to register online
See more recent reasons for calling

Help me with my issue

Customer Number 866-601-3518 - by the Numbers

Phone number to dial866-601-3518
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-6pm, Sat 7am-11am EST
Best time to dial10:45am
Navigate phone maze to a humanDirect to human
Average wait
Current wait75
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication72%
Quality of help93%
Customer votes661
Information last updatedSun Jul 05 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

PennyMac Loan Services's Best Toll-Free/800 Customer Phone Number

This is PennyMac Loan Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PennyMac Loan Services agent. This phone number is PennyMac Loan Services's Best Phone Number because 3,588 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-601-3518 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call PennyMac Loan Services we recommend you tell us what issue you are having and then possibly contact them via phone. In total, PennyMac Loan Services has 2 phone numbers. It's not always clear what is the best way to talk to PennyMac Loan Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting PennyMac Loan Services - by phone or otherwise

While 866-601-3518 is PennyMac Loan Services's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other PennyMac Loan Services customers, is by calling their 800-777-4001 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-777-4001 for Customer Service. If you think this information is inaccurate or know of other ways to contact PennyMac Loan Services please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for PennyMac Loan Services.

What is GetHuman's Relationship to PennyMac Loan Services?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like PennyMac Loan Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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