PennyMac Loan Services Customer Service

Phone Number & Contact Info

PennyMac Loan Services's Best Phone Number

Toll-free·Calls Customer Service·Most popular PennyMac Loan Services number

How do I talk to a live human at PennyMac Loan Services?

A:Calling this PennyMac Loan Services number should go right to a real human being

Does PennyMac Loan Services offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-6pm EST. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

PennyMac Loan Services Customer Phone Numbers


Toll-free · Mon-Fri 7am-6pm, Sat 7am-11am EST · Calling this PennyMac Loan Services number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this PennyMac Loan Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this PennyMac Loan Services number should go right to a real human being
Below are some clips we've found from PennyMac Loan Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to PennyMac. With the start of the new year, we may have higher hold times through the first week of January. To make your payment and avoid long wait times, you can use our automated phone system. Visit our website at penny mac dot com or download PennyMac mobile. We're working on some improvements to our automated phone system, which will offer you voice options. To pull up your account, I'll need some information from you. Are you an existing customer or third party calling on behalf of a customer or calling to apply for a new loan? What's your loan number? What are the last four digits of your Social Security number? What's the ZIP code of the property? I'm you to our automated phone system. Please navigate using your phone's keypad. Your last payment received was effective on January third two thousand twenty four. You can review full details of your payment breakdown by logging in at w w w dot penny mac dot com. And viewing your loan activity, or download PennyMac mobile. To hear this information again, please press one."
Excerpt from a call with PennyMac Loan Services
Friday, January 5, 2024 5:08 PM

The first phone menu

"Welcome to PennyMac.
If you are an existing or new customer transferring to PennyMac, please press one.
If you are a third party calling on behalf of our customer, please press two."
Excerpt from a call with PennyMac Loan Services
Thursday, June 6, 2024 10:48 PM

After you press 2

"Important year end information. Your year end information for last year will be made available by January thirty first. If you are an online customer, you will receive a notification as soon as your statement is available to view, print, or download.
From the statements and documents tab, To hear frequently asked questions and resource information about COVID nineteen forbearance, press one.
Otherwise, press two."
Excerpt from a call with PennyMac Loan Services
Friday, January 5, 2024 5:08 PM
In fact, much of this information on this page is superfluous because this PennyMac Loan Services phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

PennyMac Loan Services operates the call center for this 800-777-4001 phone number Mon-Fri 7am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 112 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PennyMac Loan Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PennyMac Loan Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PennyMac Loan Services is Thursday. The most busy day to call is Friday, which averages 47% more phone calls by comparison. Again, this is based on a sample of 112 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call PennyMac Loan Services

In summation, the best day to call PennyMac Loan Services is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PennyMac Loan Services staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call PennyMac Loan Services

If you have time to do a bit of reading before you call PennyMac Loan Services, we recommend you read over some of our problem-specific articles.

What are the eligibility criteria for a PennyMac loan?

To be eligible for a PennyMac loan, applicants must meet certain criteria. Firstly, they should be at least 18 years old and a U.S. citizen or permanent resident. A steady source of income, whether from employment or other reliable sources, is necessary to demonstrate the ability to repay the loan. Credit history is also taken into consideration, and a good credit score is typically required to qualify for a loan. Debt-to-income ratio is another determining factor, with a lower ratio increasing the chances of approval. Additionally, the property being financed should meet certain standards and guidelines set by PennyMac. Meeting these eligibility criteria helps ensure a smoother loan approval and offers borrowers a better chance of securing a loan with PennyMac Loan Services.

Are there any prepayment penalties for PennyMac loans?

No, PennyMac does not charge any prepayment penalties for their loans. Borrowers are free to make additional payments or pay off their loan in full at any time without incurring any extra fees. This provides borrowers with the flexibility to manage their finances and potentially save on interest costs. Whether the loan is a traditional mortgage, home equity, or mortgage refinance, PennyMac does not impose any restrictions or penalties for early repayment. Customers can choose to accelerate their loan payoff without any consequences, enabling them to become debt-free sooner or allocate their funds towards other financial goals. PennyMac's commitment to transparency and customer satisfaction ensures that borrowers have the freedom to control their mortgage term and payments without any prepayment penalties.

What types of loans does PennyMac offer?

PennyMac Loan Services offers various types of loans to suit different borrower needs. These include conventional loans, which follow guidelines set by Fannie Mae and Freddie Mac, and government-insured loans such as FHA, VA, and USDA loans. Conventional loans have fixed or adjustable rates, and borrowers can choose either conforming or jumbo loan options. FHA loans cater to borrowers with low down payments and flexible credit requirements, while VA loans are designed for eligible veterans, offering favorable terms and no mortgage insurance. Lastly, USDA loans provide assistance to borrowers in eligible rural areas with low to moderate incomes. The wide range of loan options offered by PennyMac ensures that borrowers can find a suitable mortgage solution tailored to their specific circumstances.

Top PennyMac Loan Services customer service problems

Click the link above to get answers to just about any PennyMac Loan Services customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PennyMac Loan Services, and their purpose. Are any of these similar to the reason you are trying to call?
Making mortgage payment: "Trying to pay my mortgage."
- From a call lasting 5m 14s , May 17, 2024 2:24 PM
Loan modification request: "I'm currently not employed and looking for work, so I want to resume the original mortgage relief program."
- From a call lasting 14m 35s , Apr 8, 2024 3:20 PM
Assistance with account access: "I bet my thing online is locked, and me and my daughter been trying to relock it and reset it, so I'm not able to even see none of my information on that."
- From a call lasting 10m 36s , Feb 27, 2024 4:30 PM
Inquiring about purchasing property: "I was inquiring about purchasing a property that PennyMac holds a mortgage on, located at one sixteen Brookside O'Fallon, Illinois."
- From a call lasting 8m 25s , Feb 7, 2024 9:17 PM
Request to speak with representative: "I need to talk to a representative."
- From a call lasting 6m 56s , Jan 19, 2024 11:31 PM
Payment request: "I need to make a payment on my account."
- From a call lasting 3m 50s , Jan 14, 2024 12:10 AM
Question about January payment: "Refinanced my house last Saturday and y'all took a payment out on the third of January, so I need that returned."
- From a call lasting 16m 2s , Jan 5, 2024 5:08 PM

Conclusion and closing notes

This is PennyMac Loan Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PennyMac Loan Services agent. This phone number is PennyMac Loan Services's best phone number because 3,588 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-4001 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call PennyMac Loan Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, PennyMac Loan Services has 2 phone numbers. It's not always clear what is the best way to talk to PennyMac Loan Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PennyMac Loan Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PennyMac Loan Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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