We're sorry to hear that you're having trouble making a payment over the phone. It's possible there may have been a technical error line disrupting the phone connection. In an alternative way, you can make payments through PennyMac's online customer portal if you're having consistent issues with the phone service. Using the online portal, you can make a one-time payment or set up automatic monthly payments. It's a simple and secured way to make your mortgage payments.
Asked Mar 4, 2024 9:34 PM