PennyMac Loan Services Customer Service

Ways to contact PennyMac Loan Services and solve common issues

Use PennyMac Loan Services's Phone Number

PennyMac Loan Services's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for PennyMac Loan Services

Contacting PennyMac Loan Services customer support

Below you can compare and contrast the 2 ways to contact PennyMac Loan Services by looking at which ones are the fastest and which ones other customers recommend the most for solving PennyMac Loan Services customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact PennyMac Loan Services across the following channels: Phone.

Phone number / contactWaitVotes
Customer Service
4 mins50
69 mins8

PennyMac Loan Services: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for PennyMac Loan Services.
Can I refinance my existing loan with PennyMac?
Yes, it is possible to refinance your existing loan with PennyMac. We offer a variety of refinance options to help you achieve your financial goals. By refinancing with PennyMac, you have the opportunity to potentially lower your monthly payment, reduce your interest rate, or change the terms of your loan to better fit your needs. Our experienced loan officers will guide you through the refinance process and help you determine the best solution for your situation. Whether you're looking to consolidate debt, renovate your home, or simply get a better interest rate, PennyMac can help you explore your refinance options and find the right solution for you.
What documents do I need to provide for a loan application?
When applying for a loan with PennyMac Loan Services, you will need to provide several important documents. These include your government-issued photo ID such as a driver's license or passport, proof of income such as pay stubs or tax returns for the past two years, bank statements to verify your assets and savings, and documentation of your current debts and liabilities. Additionally, you will need to provide information about the property you are purchasing or refinancing, including a copy of the purchase agreement or the most recent mortgage statement. Gathering these documents beforehand can streamline the loan application process and ensure a smooth approval. Be sure to check your loan type for any additional document requirements.
What is the current interest rate for PennyMac loans?
At PennyMac Loan Services, our interest rates are subject to market conditions, so they can vary from day to day. We strive to offer competitive rates to our customers, reflecting the current trends in the mortgage industry. To find out the most up-to-date interest rates for PennyMac loans, we encourage you to visit our website or get in touch with our customer service team. Our knowledgeable representatives will be happy to provide you with personalized quotes and assist you in finding the best loan option that meets your specific needs and financial goals. Whether you're a first-time homebuyer or looking to refinance, PennyMac Loan Services is committed to offering you competitive and affordable interest rates.
What is the maximum loan amount that PennyMac offers?
At PennyMac Loan Services, we strive to provide a wide range of loan options to meet our customers' diverse needs. While there is no specific maximum loan amount set in stone, the loan limits we offer are generally based on various factors such as the type of loan, the borrower's creditworthiness, income, and the property value. As a direct lender, we offer conforming loans that adhere to the guidelines set by Fannie Mae and Freddie Mac, which usually have a maximum loan limit of $548,250 for most areas in the United States. Additionally, we also offer jumbo loans for higher loan amounts that exceed the conforming limits, subject to separate terms and conditions. Our experienced team is always available to assist you in determining the loan amount that best suits your unique circumstances.
How long does the loan approval process take?
The loan approval process at PennyMac Loan Services typically takes around 30 to 45 days from the time your application is received. However, the exact duration can vary depending on various factors. Timely submission of required documents, accuracy of information provided, and quick responses to any additional requests from the lender can speed up the process. Other aspects that may influence timing include the complexity of the loan application, the type of loan, and the current volume of applications being processed. It is essential to note that PennyMac strives to provide a smooth and efficient approval process, but unforeseen circumstances or delays in documentation can impact the timeframe. To ensure a timely approval, applicants are advised to meticulously complete paperwork and promptly address any queries throughout the process.
What is the loan repayment term offered by PennyMac?
PennyMac Loan Services offers flexible loan repayment terms to meet individual needs. The loan term can vary depending on the type of loan chosen and the specific borrower's qualifications. Generally, the repayment terms range from 10 to 30 years, providing options for short-term or long-term repayment plans. Shorter terms can allow borrowers to pay off their loans quicker with higher monthly payments, while longer terms can offer lower monthly payments over an extended period. It is essential to understand that different loan products and programs may have specific term limitations and eligibility criteria. Therefore, it is recommended to consult with PennyMac Loan Services or review the loan options available on their website to determine the most suitable loan repayment term for each borrower's financial situation.
What types of loans does PennyMac offer?
PennyMac Loan Services offers various types of loans to suit different borrower needs. These include conventional loans, which follow guidelines set by Fannie Mae and Freddie Mac, and government-insured loans such as FHA, VA, and USDA loans. Conventional loans have fixed or adjustable rates, and borrowers can choose either conforming or jumbo loan options. FHA loans cater to borrowers with low down payments and flexible credit requirements, while VA loans are designed for eligible veterans, offering favorable terms and no mortgage insurance. Lastly, USDA loans provide assistance to borrowers in eligible rural areas with low to moderate incomes. The wide range of loan options offered by PennyMac ensures that borrowers can find a suitable mortgage solution tailored to their specific circumstances.
There's more!
Click below to show 4 more questions, answers, and complete guides to common PennyMac Loan Services customer support problem.

Recent reasons customers contacted PennyMac Loan Services:

Payment submitted by accident. Do not process. Did not realize i auto selected payment
Rock cracked Windshield on car
Reporting occupancy fraud
Help getting mortgage statement
I need to make a payment on my mortgage account for the month of June. I believe I am b...
I would like to post a Payment to my mortgage account for the month of June
I have a check from my insurance company that needs Penny Mac endorsement along with my...
Phones are not working I’m trying to make a payment
I am trying to reach customer service but the phone line appears busy.
Check with insurance department
I need a copy of my deed. I sent in a request * weeks ago on the website and was told i...
My name is Peggy Palmer, with Allstate Insurance . Our customer, Mark Pinkley, your loa...
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Does GetHuman work with PennyMac Loan Services?

GetHuman does not work with PennyMac Loan Services's customer support operations, directly or in any other way. GetHuman has no partnership or relation to PennyMac Loan Services at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check PennyMac Loan Services's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting PennyMac Loan Services at a Glance

PennyMac Loan Services has no chat option
PennyMac Loan Services has no customer email
PennyMac Loan Services has no help forum
PennyMac Loan Services has no twitter handle
PennyMac Loan Services has no facebook page
Contact information overview

Answered on this page:

What are the eligibility criteria for a PennyMac loan?
Are there any prepayment penalties for PennyMac loans?
What is the minimum credit score required for a PennyMac loan?
Solutions to common issues

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